BYT TERMS OF SERVICE

Effective Date: 01 April 2026

I. ACCEPTANCE OF TERMS

Thank you for using BYT TRANSIT INDIA PRIVATE LIMITED and its affiliates (“BYT”, “BOOKYOURTRUCK.IN”, “Company”, “we”, “us”, and “our”).

These Terms and Conditions (“Terms”) govern your access to and use of the BYT platform, including its website, mobile applications, and all related services (collectively, the “Platform”), operated by BYT TRANSIT INDIA PRIVATE LIMITED.

The Platform facilitates:

1. Binding Acceptance

By accessing, registering on, or using the Platform in any manner, you:

If you do not agree to these Terms, you should not access or use the Platform.

Your continued use of the Platform shall be deemed as your ongoing acceptance of these Terms, including any updates or modifications made from time to time.

2. Nature of Platform

You acknowledge and agree that:

BYT operates as a technology-enabled platform that facilitates interactions between Users

BYT enables:

  1. connection between Load Providers and Vehicle Providers; and
  2. interaction between buyers and sellers in the vehicle marketplace

BYT does not:

  1. own, control, or operate any vehicles
  2. provide transportation or logistics services directly
  3. act as a carrier, dealer, or agent in transactions between Users
  4. take possession, custody, or control of goods or vehicles listed on the Platform

BYT’s role is limited to facilitating digital access and coordination between Users.

3. Intermediary Status under Applicable Law

  1. BYT qualifies as an “intermediary” under the Information Technology Act, 2000 and applicable rules thereunder.
  2. In accordance with Section 79 of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
  3. BYT acts solely as a facilitator of information and transactions between Users;
  4. BYT does not initiate, select, modify, or control the transmission of information between Users;
  5. BYT exercises due diligence as required under applicable law.
  6. Accordingly, BYT shall not be liable for any third-party information, content, communication, or transactions made available or conducted through the Platform, subject to compliance with applicable law.

4. Marketplace Clarification

With respect to the vehicle marketplace feature available on the Platform:

  1. BYT functions as a listing and discovery platform that enables Users to connect with each other
  2. All transactions relating to:
  3. purchase
  4. sale
  5. pricing
  6. condition
  7. ownership
  8. transfer of vehicles

are undertaken directly between Users at their discretion

BYT does not independently verify the details of vehicle listings unless expressly stated. Users are encouraged to conduct appropriate due diligence before entering into any transaction.

Accordingly, BYT:

  1. does not guarantee:
  2. accuracy or completeness of listings
  3. ownership or title of vehicles
  4. successful completion of transactions
  5. shall not be responsible for:
  6. fraud or misrepresentation by Users
  7. issues relating to vehicle condition or title
  8. disputes arising between buyers and sellers

5. Specific Vehicle Marketplace Obligations

With respect to the listing, buying, and selling of commercial vehicles through the Platform, the following additional terms apply:

  1. Motor Vehicles Act Compliance: The sale and purchase of commercial vehicles through the Platform is subject to the Motor Vehicles Act, 1988 and applicable state transport regulations. Users are solely responsible for ensuring compliance with all statutory requirements, including RC transfer, fitness certificate, road tax, and permit obligations.
  2. RTO Transfer: BYT does not guarantee the successful completion of RC/RTO transfer. Any delay, rejection, or complication in RTO transfer arising from the vehicle's documentation, outstanding taxes, encumbrances, or regulatory issues is solely the responsibility of the selling and buying User. BYT accepts no liability in relation to RTO transfer.
  3. Hypothecation / Encumbrances: Sellers must disclose any existing hypothecation, loans, or encumbrances on the vehicle at the time of listing. BYT does not verify such disclosures and shall not be liable for undisclosed encumbrances.
  4. Seller Representations: By listing a vehicle for sale, the seller represents and warrants that:
    1. they are the legal owner of the vehicle or have authority to sell it
    2. the vehicle is free from undisclosed encumbrances
    3. all details in the listing (year, mileage, condition) are accurate to the best of their knowledge
  5. Fitness Disclaimer: BYT does not inspect or certify the fitness, condition, or roadworthiness of any vehicle listed on the Platform. Buyers are advised to conduct independent inspection and mechanical assessment before entering into any vehicle purchase transaction.

6. Risk Acknowledgment

While BYT strives to provide a reliable and efficient Platform experience, you acknowledge and agree that certain activities facilitated through the Platform inherently involve operational and commercial risks.

Such risks may include, but are not limited to:

  1. transportation and logistics operations
  2. vehicle transactions conducted through the marketplace
  3. payments processed through third-party service providers
  4. compliance with applicable laws and regulatory requirements

BYT acts solely as a technology intermediary and does not control or guarantee the performance of Users or third-party service providers. Accordingly, Users are advised to exercise appropriate diligence and judgment while engaging in any transaction on the Platform.

II. DEFINITIONS

For the purposes of these Terms, the following capitalized terms shall have the meanings assigned to them below:

“Platform” means the BYT mobile application, website, and all associated services, features, technology, and interfaces operated by BYT, including any updates or modifications thereto.

“User” means any individual or legal entity that accesses, registers on, or uses the Platform in any manner, including Load Providers, Vehicle Providers, buyers, sellers, and their authorized representatives.

“Load Provider” means any User who posts, manages, or facilitates transportation requirements on the Platform, including but not limited to shippers, consignors, consignees, agents, or intermediaries.

“Vehicle Provider” means any User who offers transportation capacity through vehicles, including but not limited to individual truck owners, fleet owners, transporters, or logistics service providers.

“Registered Business User” means the individual or a legal entity User who registers on the Platform as a business entity and holds primary control over the account, including authority to conduct Transactions and manage Authorized Sub-Users.

“Authorized Sub-User” means any individual authorized by a Registered Business User to access and operate the Platform on its behalf.

“Transaction” means any interaction on the Platform that may result in or relates to a commercial engagement between Users, including but not limited to load posting, bidding, acceptance, booking, shipment execution, or sale listing or dealings in marketplace.

“Marketplace Transaction” means any transaction involving the listing, purchase, sale, or transfer of vehicles or related assets between Users through the Platform.

“Agreed Price” means the total price mutually agreed between the Load Provider and the Vehicle Provider for a Shipment through the Platform, prior to any deductions, adjustments, taxes, or applicable charges.

“Platform Fee” means any fee, commission, subscription charge, listing fee, or other charges levied by BYT for providing access to or facilitating use of the Platform.

“Booking Fee” means a percentage of the Agreed Freight Price payable by the Vehicle Provider to BYT upon acceptance of a Shipment through the Platform, as specified by BYT from time to time, which constitutes BYT's own revenue and does not form part of freight payments between Users."

“Net Payout” means the freight amount settled by the Payment Partner to the Vehicle Provider in respect of a completed Shipment, after deduction of applicable charges as determined in accordance with the Payment Partner's settlement process and Platform workflows.

“Payment Partner” means any RBI-regulated Payment Aggregator, partner bank, or third-party payment service provider engaged for processing, holding, and settling freight transaction funds on the Platform. BYT is not a Payment Partner and does not act in the capacity of a Payment Partner.

“Content” means any data, text, images, audio, video, listings, or other material uploaded, transmitted, or displayed on the Platform by Users.

“BYT Content” means all proprietary content created, owned, or licensed by BYT, including but not limited to platform design, software, algorithms, trademarks, reports, and data.

“BYT Coins” means non-monetary, closed-loop digital service credits issued by BYT to a Registered Business User’s account on the Platform, whether through purchase, refund, promotional credit, incentive, or reward, for the limited purpose of availing specified services on the Platform.

1. Nature and Legal Character

  1. BYT Coins represent advance payment for identified or future platform services and do not constitute money, monetary value, deposit, or stored value instrument of any kind;
  2. BYT Coins are issued and operated strictly within a closed-loop system, usable only on the BYT Platform, and cannot be used for payments to any third party or outside the Platform;
  3. BYT Coins do not qualify as a prepaid payment instrument (PPI), wallet, or payment system under the Payment and Settlement Systems Act, 2007 or applicable regulations, and BYT does not act as a payment system operator in respect of such Coins;

2. Permitted Usage

  1. BYT Coins may be used solely for payment of Platform Fees, Booking Fees, and other services explicitly designated by BYT from time to time;
  2. BYT Coins shall not be used for settlement of freight payments or any transaction between Users;

3. Restrictions

  1. BYT Coins are non-transferable, non-assignable, and non-tradable, except between Authorized Sub-Users within the same registered business account, subject to BYT’s control and approval;
  2. BYT Coins cannot be withdrawn, redeemed for cash, converted into bank transfers, or exchanged for any monetary equivalent under any circumstances;
  3. BYT Coins do not accrue interest and do not represent any deposit or financial liability beyond the right to avail Platform services;

4. Validity and Forfeiture

  1. BYT Coins shall be subject to validity periods, usage conditions, and forfeiture rules as specified in the BYT Refund and Cancellation Policy or notified on the Platform from time to time;
  2. Upon expiry or termination of the User’s account, unused BYT Coins may lapse without any refund or compensation, unless otherwise required under applicable law;

5. Purchase of BYT Coins

  1. Where BYT Coins are purchased, such purchase shall be treated as prepayment for Platform services and not as storage of funds or balance maintenance;
  2. BYT may impose limits, usage restrictions, or conditions on purchase and use of BYT Coins to ensure compliance with applicable laws and regulatory requirements.

“Third Party Services” means any services or products provided by third parties and made available through or integrated with the Platform, including but not limited to GPS services, payment services, and other ancillary offerings.

“AI Assistant” means BYT’s artificial-intelligence powered assistants and chat-bots made available on or in connection with the Platform/Services, which may use machine learning and/or third-party large language models to generate automated responses to user queries regarding, without limitation, terms and conditions, process flows, order/shipment search, basic FAQs, and general logistics-related information.

“Applicable Law” means all laws, statutes, regulations, rules, notifications, and guidelines in force in India, including but not limited to the Information Technology Act, 2000, GST laws, Motor Vehicles Act, and any other relevant legislation.

“Customer”, “You”, “Your” or “User” refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services and includes other persons jointly participating in using the Services.

“Dealer” means any partner authorized by BYT to sell/distribute devices and who may facilitate fulfillment and servicing operations.

“Fulfillment Partner” means any logistics or service provider responsible for delivery, installation, maintenance, or return management of BYT products/devices.

“GPS Device” means an electronic location tracking device designed to be installed in a vehicle capable of monitoring and transmitting location and telematics data, and includes all associated hardware, software, firmware, accessories, updates, and documentation.

“GPS Service Partner” means an entity engaged by BYT or its partners to perform logistics-related services, including but not limited to the sourcing, storage, handling, shipping, delivery, supply, and distribution of GPS Device to Users.

“Your Content” or “Customer Content” means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or displayed in your account profile.

III. ELIGIBILITY TO USE THE SERVICES

To access or use the Platform, you represent and warrant that:

  1. you are at least 18 (eighteen) years of age and are legally competent to enter into a binding agreement under applicable law;
  2. you have the necessary authority and capacity to act on behalf of yourself or the entity you represent; and
  3. all information provided by you during registration or use of the Platform is true, accurate, and complete

1. Legal Compliance

You agree to comply with all applicable laws and regulations in India while accessing or using the Platform, including but not limited to:

  1. Motor Vehicles Act and applicable transport regulations
  2. Goods and Services Tax (GST) laws
  3. Carriage by Road Act, 2007 and related logistics and transport laws (where applicable)
  4. any other laws, rules, or regulatory requirements relevant to your activities

2. Responsible Use

You agree to use the Platform only for lawful and legitimate purposes and in accordance with these Terms.

You shall not use the Platform if:

  1. you are prohibited from doing so under any applicable law; or
  2. your use would result in violation of any legal or regulatory obligation

3. Ongoing Obligation

You acknowledge that your eligibility to use the Platform is continuing in nature, and you agree to:

  1. maintain compliance with applicable laws at all times; and
  2. promptly update your information in case of any changes affecting your eligibility

BYT reserves the right to suspend or restrict access to the Platform where it reasonably believes that a User does not meet the eligibility requirements or is in violation of applicable laws or these Terms.

IV. CHANGES TO TERMS

BYT may update, modify, or revise these Terms from time to time to reflect changes in:

  1. applicable laws or regulations
  2. Platform features, services, or business model
  3. operational, technical, or security requirements

Where reasonably practicable, BYT will notify Users of material changes through the Platform, email, or other appropriate communication channels.

BYT shall provide a minimum of 15 (fifteen) days' advance notice via in-app notification and registered email. For changes specifically affecting payment terms, Platform Fees, or liability provisions, BYT shall provide a minimum of 30 (thirty) days' advance notice. Users who do not wish to be bound by the revised Terms may deactivate their accounts within the notice period without penalty, provided no Transactions are pending.

1. Acceptance of Changes

Your continued access to or use of the Platform after such updates shall be deemed as your acceptance of the revised Terms.

If you do not agree with the updated Terms, you may discontinue use of the Platform.

2. Effective Date

All changes shall become effective from the date specified in the updated Terms, unless otherwise stated.

3. User Responsibility

Users are encouraged to review the Terms periodically to stay informed of any updates.

V. TRANSLATION OF THE TERMS

BYT may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with BYT. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.

VI. PROVISION OF SERVICES

BYT provides a technology-enabled Platform designed to facilitate interactions between Users for transportation coordination and marketplace activities.

1. Nature of Services

BYT:

  1. operates solely as a technology platform that enables Users to connect, communicate, and transact
  2. does not provide transportation, logistics, or vehicle sale services directly
  3. does not guarantee the availability, quality, or performance of any User or service offered through the Platform

2. Platform Evolution and Modifications

To continuously improve and enhance the Platform, BYT reserves the right to:

  1. modify, update, suspend, or discontinue any part of the Platform or Services
  2. introduce new features, tools, or service offerings
  3. change existing workflows, processes, or functionalities

Such changes may be made with or without prior notice, to the extent permitted under applicable law.

3. Pricing and Commercial Models

BYT may introduce or revise commercial models from time to time, including:

  1. subscription or membership fees
  2. transaction-based charges or Platform Fees
  3. bidding or dynamic pricing mechanisms
  4. paid listings, promotions, or featured placements

Any applicable charges shall be communicated through the Platform or relevant documentation.

4. AI-Based Assistance Tools

BYT may provide AI-powered tools or automated assistance features to support Users with information and general queries.

You acknowledge that:

  1. such tools are provided for informational and convenience purposes only
  2. outputs generated are non-binding and may be incomplete or inaccurate
  3. such outputs do not constitute legal, financial, operational, or professional advice

In case of any discrepancy, information available on the Platform’s official transaction screens or records shall prevail.

5. Additional AI Assistant Limitations

  1. Non-Binding Nature: Outputs generated by BYT's AI Assistant are informational only and shall not be construed as legally binding advice, representations, or warranties of any kind. Users must not rely on AI-generated content for legal, regulatory, financial, or safety-critical operational decisions without independent verification.
  2. Independent Verification: Users must independently verify any AI-generated logistics, routing, rate, or documentation information before acting upon it. BYT disclaims all liability for losses arising from reliance on unverified AI outputs.
  3. Training Data Use: BYT may use anonymised User interaction data with the AI Assistant to improve and retrain its AI models. Such use constitutes a specific processing purpose and requires separate User consent under the DPDP Act, 2023. BYT shall seek such consent at onboarding or first AI Assistant interaction.
  4. Intermediary Immunity: To the extent that AI-generated content constitutes third-party information, BYT's liability for such content is governed by Section 79 of the Information Technology Act, 2000, and BYT's role as an intermediary in that respect.

6. No Service Guarantee

While BYT strives to maintain a reliable and efficient Platform experience, it does not warrant that:

  1. the Platform will be uninterrupted, error-free, or always available
  2. all services or features will function without delays or technical issues

7. No Warranty of Earnings or Business Outcomes

BYT does not guarantee any minimum business, earnings, load availability, vehicle utilization, or commercial outcomes through the use of the Platform.

Users acknowledge that performance and results depend on multiple external factors, including market conditions, pricing, operational efficiency, and User conduct.

VII. USE OF SERVICES

1. Account Registration and KYC

To access and use the Platform, Users are required to:

  1. provide accurate, complete, and up-to-date information, including PAN, GST details, address, and other required credentials
  2. complete mobile number verification through OTP or such other authentication methods as may be required
  3. update their information promptly in case of any changes

BYT may, at its discretion:

  1. verify User information and KYC details through internal or third-party processes
  2. request additional documentation where required
  3. suspend, restrict, or deactivate accounts where information is found to be incomplete, inaccurate, or misleading

For detailed KYC requirements, document obligations, verification processes, enhanced due diligence standards, AML compliance obligations, and User rights in relation to identity verification, Users shall refer to and comply with the BYT Know Your Customer (KYC) Policy, which forms an integral part of these Terms and conditions and is incorporated herein by reference. In the event of any inconsistency between the provisions of this Clause nand the BYT KYC Policy on matters relating to KYC and identity verification, the BYT KYC Policy shall prevail.

2. AML / PMLA Compliance

In compliance with the Prevention of Money Laundering Act, 2002 ("PMLA") and the rules and guidelines issued thereunder, the following obligations shall apply to all Users:

(a)Transaction Thresholds: All freight transactions above INR 10,00,000 (Indian Rupees Ten Lakhs) per transaction, or such other threshold as may be prescribed under PMLA, shall require mandatory PAN and GST details of both the Load Provider and the Vehicle Provider.

  1. Suspicious Transaction Reporting: BYT reserves the right to monitor Transactions for suspicious patterns including, but not limited to: structuring of transactions to avoid reporting thresholds, repeated transactions with the same counterparty at below-market rates, or transactions involving goods that are inconsistent with the User's stated business activity. Where a Suspicious Transaction is identified, BYT may, without prior notice, report such transaction to the Financial Intelligence Unit - India (FIU-IND) as required by law.
  2. Account Freeze: BYT reserves the right to freeze, restrict, or suspend any User account where it reasonably suspects that the account is being used for money laundering, financing of terrorism, hawala transactions, or benami arrangements under applicable law.
  3. Cooperation with Authorities: Users agree to cooperate fully with any investigation by FIU-IND, Enforcement Directorate, or other competent authority in relation to transactions conducted through the Platform.
  4. Prohibited Transactions: Users represent and warrant that the Platform shall not be used, directly or indirectly, for:
    1. hawala or informal value transfer transactions
    2. benami freight or vehicle transactions
    3. financing of terrorist activities; or
    4. any other purpose prohibited under PMLA or applicable law

Users are responsible for:

  1. maintaining the confidentiality and security of their account credentials
  2. all activities carried out through their account, whether authorized or not

3. Obligations of Load Providers

Load Providers agree to:

  1. provide accurate and complete details of shipments, including nature of goods, weight, dimensions, and handling requirements
  2. ensure that all goods are lawful and compliant with applicable laws and regulations
  3. obtain and maintain all necessary documentation, including:
  4. E-way bills
  5. tax invoices
  6. permits and statutory approvals

Load Providers shall be solely responsible for compliance with applicable laws, including GST and other regulatory requirements.

BYT does not verify or assume responsibility for the legality, classification, or documentation of goods.

4. E-Way Bill Compliance

In relation to the generation and use of E-Way Bills under the Central Goods and Services Tax Act, 2017 (CGST Act) and the GST E-Way Bill Rules, the following specific obligations shall apply:

  1. Mandatory Threshold: An E-Way Bill shall be mandatorily generated for all consignments where the value of goods (including tax) exceeds INR 50,000 (Indian Rupees Fifty Thousand), or such other threshold as may be notified by the GST Council from time to time.
  2. Generation Responsibility: The responsibility for generating a valid and accurate E-Way Bill rests entirely with the Load Provider. BYT does not generate, verify, or assume responsibility for E-Way Bills.
  3. Vehicle Provider Obligation: Vehicle Providers must verify the validity of the E-Way Bill (including Part-B details and vehicle number) before accepting a consignment for transport. Carrying goods without a valid E-Way Bill exposes the Vehicle Provider to penalties under the CGST Act.
  4. Platform Rights: BYT reserves the right to suspend, cancel, or void any Transaction where it has reasonable grounds to believe that the Load Provider has failed to generate a valid E-Way Bill as required by law.
  5. GST Liability: All GST liabilities in relation to consignments facilitated through the Platform, including penalties arising from E-Way Bill non-compliance, shall rest entirely with the Load Provider and/or Vehicle Provider as applicable under GST law. BYT shall not be liable for any such penalties or regulatory actions.

5. Obligations of Vehicle Providers

Vehicle Providers:

  1. operate as independent service providers and not as employees or agents of BYT
  2. shall ensure that all vehicles used are:
  3. legally registered
  4. covered by valid permits and insurance
  5. operated by duly licensed drivers

Vehicle Providers shall be responsible for:

  1. execution of transportation services
  2. safety, condition, and timely delivery of goods
  3. any loss, damage, delay, or shortage arising during transportation

BYT does not assume any liability as a carrier, transporter, or logistics operator.

6. Carriage by Road Act Compliance and Classification

In accordance with the Carriage by Road Act, 2007 (which repealed the Carriers Act, 1865), the Indian Contract Act, 1872, and the Motor Vehicles Act, 1988, and in order to clarify the legal status of Vehicle Providers on the Platform:

  1. Vehicle Providers operating through the Platform are classified as Private Carriers (and not as Common Carriers under the Carriage by Road Act, 2007). BYT acts solely as an intermediary that facilitates introductions between Load Providers and Vehicle Providers and does not undertake or guarantee the carriage of goods, nor does it operate as a common carrier, goods booking company, agent or broker within the meaning of the Carriage by Road Act, 2007.
  2. Each Vehicle Provider shall, prior to loading any consignment, issue a Goods Consignment Note (GCN) or goods receipt to the Load Provider acknowledging receipt of the consigned goods. Such note shall be in such form as may be mutually agreed between the Vehicle Provider and the Load Provider or as otherwise specified by BYT (it being clarified that, as Private Carriers, Vehicle Providers are not subject to the mandatory “goods forwarding note” or “goods receipt” requirements prescribed under Sections 8 and 9 of the Carriage by Road Act, 2007).
  3. As a condition of eligibility on the Platform, each Vehicle Provider must maintain valid and subsisting:
    1. commercial vehicle insurance as mandated under the Motor Vehicles Act, 1988
    2. third-party liability coverage; and
    3. goods-in-transit (cargo) insurance for consignments, with minimum coverage of INR 5,00,000 (Indian Rupees Five Lakhs) per consignment or such higher amount as may be specified by BYT from time to time
  4. BYT reserves the right to verify insurance and compliance documents as part of the KYC/onboarding process and at any time thereafter, and may suspend or remove Vehicle Providers who fail to maintain the required coverage or documentation.
  5. Nothing in these Terms shall be construed as making BYT a common carrier under the Carriage by Road Act, 2007 or as imposing on BYT any statutory liability for loss, damage, delay or non-delivery of consigned goods. Vehicle Providers shall be solely responsible for the carriage of goods as private carriers/bailees in accordance with the Indian Contract Act, 1872.

7. Vehicle Provider cum Load Provider (Dual Capacity Users)

If you register or onboarded on the Platform, or otherwise avail or use the Services, in the dual capacity of a Vehicle Provider and Load Provider, both the Vehicle Provider Policy and the Load Provider Policy shall apply to you in addition to these Terms.

Users operating both as Load Providers and Vehicle Providers shall comply with the obligations applicable to each role, to the extent relevant to their activities on the Platform.

In the event of any inconsistency or conflict, the provisions of the relevant policy shall prevail, but only with respect to your activities undertaken in that specific capacity.

8. Third-Party Services

The Platform may enable access to third-party services or products, including but not limited to GPS services, FASTag, fuel cards, or similar offerings.

Such services are provided by independent third parties, and:

  1. BYT acts solely as a facilitator for access to such services
  2. Users’ engagement with such services is governed by the terms of the respective third-party providers

BYT shall not be responsible for the performance, availability, or quality of such third-party services.

9. GPS Device and Tracking Services

GPS or tracking-related services made available through the Platform may be facilitated by independent third-party service providers. The performance and outcomes of such devices and services may vary depending on multiple factors, including usage conditions, vehicle condition, operational practices, network availability, device functionality, and environmental conditions.

Users acknowledge that tracking information is provided for general informational purposes only and may not always be accurate, complete, continuous, real-time, or error-free. Accordingly, BYT does not make any representations or warranties, express or implied, regarding the accuracy, completeness, reliability, or timeliness of such information, or the continuous, uninterrupted, or secure availability of such services.

Users agree that such information should not be solely relied upon for operational, safety, or commercial decision-making, and any reliance placed on such information shall be at the User’s own discretion and risk.

VIII. PRICE AND PAYMENT POLICY

1. Payment Flow

For each Freight Transaction facilitated through the Platform:

  1. the Load Provider shall make freight payment through the payment infrastructure operated by the RBI-regulated Payment Aggregator, via payment methods enabled on the Platform
  2. BYT’s Platform Fees, Booking Fees, and other service-related charges are collected directly by BYT as its own revenue and are independent of freight payments between Users
  3. the freight amount shall be settled by the Payment Partner to the Vehicle Provider in accordance with the milestone-based settlement mechanism, net of any applicable deductions as determined by the Payment Partner

2. Platform Fees and Charges

BYT may levy Platform Fees and other applicable charges for use of the Platform, including but not limited to:

  1. transaction-based fees
  2. bundle plan or subscription or membership fees
  3. listing or promotional charges

Such fees shall be communicated through the Platform and may be updated from time to time.

Unless otherwise specified, applicable fees are non-refundable.

2A. BYT Platform Fees / Charges

BYT may collect and receive certain charges directly from Users as consideration for access to and use of the Platform and related services. Such charges shall constitute BYT’s own revenue and shall not form part of freight payments between Users. These charges may include, without limitation:

  1. Platform Fees, including load participation, bidding, or service usage charges;
  2. Booking Fees (being a percentage of freight value payable by the Vehicle Provider upon acceptance of a Shipment);
  3. subscription fees or bundled service plans;
  4. charges for SIM-based tracking, GPS services, fuel security devices, or other technology-enabled services; and
  5. any other service-related fees as may be notified on the Platform from time to time All such amounts are payable directly to BYT through authorized payment mechanisms and are independent of any freight payments or contractual consideration between Load Providers and Vehicle Providers.

2B. Freight Payment Disclaimer

  1. BYT does not collect, receive, hold, store, or control freight payments or any transaction funds between Users at any stage. All freight payments, including escrow handling, settlement, reversals, and adjustments, are processed and executed exclusively by RBI-regulated Payment Aggregators and their partner banks in accordance with applicable law.
  2. BYT’s role is limited to recording transaction milestones on the Platform, which are made available to the Payment Aggregator for processing. BYT does not operate, manage, or control any escrow account, payment system, or settlement mechanism, and shall not be responsible for fund handling, settlement timelines, or payment-related disputes.

3. Adjustments and Deductions

Any adjustments or deductions relating to freight payments shall be executed by the Payment Partner in accordance with its systems and applicable law.

Users will be informed of such adjustments through the Platform or transaction records, where relevant.

4. Payment Timelines and Delays

Users agree to make payments within the timelines specified on the Platform.

In case of delays:

5. Platform Integrity and Non-Circumvention

Users agree that any Transaction initiated, identified, or facilitated through the Platform shall not be completed outside the Platform.

  1. In the event of circumvention, including but not limited to direct dealing, offline settlement, or avoidance of Platform Fees:
  2. BYT shall be entitled to recover liquidated damages up to two (2) times the applicable Platform Fees or the estimated transaction value, whichever is higher;
  3. BYT may suspend or permanently terminate the User account;
  4. BYT reserves the right to recover such amounts through legal means.

Users expressly acknowledge that such charges represent a genuine pre-estimate of loss.

5A. Additional Non-Circumvention Safeguards

For the purpose of Clause VIII.5, a "Circumvention Event" shall mean any of the following acts, whether direct or indirect:

  1. completing a freight transaction identified, matched, or initiated on the Platform through means outside the Platform (including direct payment, cash settlement, or RTGS transfer)
  2. soliciting or accepting solicitation from a Platform-introduced counterparty for off-platform transactions
  3. sharing contact details obtained through the Platform for the express purpose of avoiding Platform Fees
  4. creating fictitious load posts or vehicle listings to extract counterparty contact details without genuine transaction intent

5B. Before BYT invokes liquidated damages under Clause VIII.5, it shall:

  1. notify the User of the suspected Circumvention Event in writing
  2. provide the User with a 7 (seven) calendar day cure period to provide a written explanation or remedy
  3. require reasonable documentary evidence of the off-platform dealing before recovery is initiated

5C. The liquidated damages clause is intended as a genuine pre-estimate of BYT's loss in accordance with Section 74 of the Indian Contract Act, 1872, and the parties acknowledge that actual damages arising from circumvention are difficult to ascertain with precision. The cap on liquidated damages shall be the higher of:

  1. 2x (two times) the applicable Platform Fees for the circumvented transaction; or
  2. documented actual loss suffered by BYT as a direct consequence of the circumvention

6. Third-Party Payment Processing

Payments on the Platform may be processed through authorized third-party payment service providers (“Payments Partners”).

Users acknowledge that:

  1. payment processing services are provided by such third parties
  2. such transactions are subject to the terms and conditions of the respective payment providers

BYT does not control or operate the underlying payment infrastructure and shall not be responsible for delays or failures attributable to such third-party services.

7. Role of BYT in Payment Facilitator

BYT acts solely as a technology facilitator in relation to payments.

8. Escrow, Release, and Dispute Hold Mechanism

a. Payment Processing Structure

All freight payments made by the Load Provider through the Platform shall be processed by authorized third-party payment service providers, including RBI-regulated Payment Aggregators and their partner banks (“Payment Partners”), in accordance with applicable laws.

Where an escrow mechanism is utilized:

b. Milestone-Based Settlement

Payments shall be settled by the Payment Partner to the Vehicle Provider based on platform-recorded milestone confirmations, including:

Such confirmations are recorded through the Platform workflow and transmitted to the Payment Partner for processing.

c. Full Release at Each Stage

d. No Fund Handling by BYT

e. Dispute Hold Mechanism

f. Role of BYT

IX. CONTENT AND INTELLECTUAL PROPERTY RIGHTS

1. Ownership of BYT Content

All rights, title, and interest in and to the Platform and its contents, including but not limited to:

  1. platform design and layout
  2. software, code, and technology
  3. trademarks, logos, and branding
  4. data, analytics, and reports

(collectively, “BYT Content”) are owned by or licensed to BYT and are protected under applicable intellectual property laws.

2. Limited License to Users

BYT grants Users a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform solely for its intended purposes in accordance with these Terms.

Users shall not:

  1. copy, reproduce, modify, distribute, or create derivative works of the Platform or BYT content
  2. reverse engineer, decompile, or attempt to extract source code
  3. use the Platform or its content for any unauthorized commercial purpose

3. User-Generated Content

Users may upload, share, or transmit content on the Platform, including listings, images, data, or communications (“User Content”).

Users represent that:

  1. they have the necessary rights and permissions to share such content; and
  2. such content does not violate any applicable law or third-party rights

4. License Granted to BYT

By submitting User Content on the Platform, you grant BYT a:

  1. worldwide
  2. non-exclusive
  3. royalty-free
  4. transferable and sub-licensable

license to use, store, reproduce, modify, and display such content solely for the purposes of:

  1. operating, maintaining, and providing the Platform;
  2. improving the Platform's features and services, including model training using anonymised data (subject to separate DPDP consent); and
  3. complying with legal or regulatory obligations.

The license granted above shall:

  1. not extend to the promotion, advertising, or marketing of the Platform using identifiable User Content (including invoice images, or business documents) without the User's express written consent;
  2. automatically terminate with respect to any specific User Content upon its deletion by the User from the Platform;
  3. not be assigned or sub-licensed to data brokers or third-party data aggregators;
  4. be non-exclusive in all cases.

5. Content Responsibility

Users remain solely responsible for their User Content and any consequences arising from its use or publication.

BYT may, at its discretion, remove or restrict access to any content that:

  1. violates these Terms
  2. is unlawful or inappropriate
  3. may harm the Platform or its Users

X. PRIVACY POLICY

Users are requested to review the BYT Privacy Policy, which governs the collection, use, storage, and processing of personal and business information.

By using the Platform, you acknowledge and consent to such collection and use of information in accordance with the Privacy Policy.

1. Use and Disclosure of Information

BYT may use or disclose User information, where necessary, for purposes including:

  1. facilitating Transactions and providing Platform services
  2. fraud prevention, risk assessment, and security monitoring
  3. complying with applicable laws, regulations, or legal processes

2. Sharing with Authorities

User information may be shared with government authorities, regulators, or law enforcement agencies where such disclosure is:

  1. required under applicable law; or
  2. reasonably necessary for investigation, prevention, or action against suspected illegal activities

3. Data Protection Approach

BYT takes reasonable measures to protect User information and uses such information only for legitimate business and regulatory purposes.

4. Data Protection Compliance

BYT processes personal data in accordance with applicable data protection laws in India, including the Digital Personal Data Protection Act, 2023.

Users consent to:

  1. collection and processing of data for legitimate business purposes;
  2. use of data for fraud prevention, risk management, and compliance;
  3. sharing of data with authorized third parties where necessary.

Users may exercise their rights in accordance with applicable law by contacting the Grievance Officer.

5. Expanded DPDP Act 2023 Compliance

In compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and applicable rules thereunder, BYT provides the following additional disclosures:

  1. Consent Management: BYT shall seek specific, informed, and unambiguous consent from Data Principals (Users) for each category of personal data processing. Consent may be withdrawn at any time by contacting the Grievance Officer, subject to ongoing contractual obligations that require data processing.
  2. Purpose Limitation: Personal data collected by BYT shall be processed only for the specific purposes disclosed at the time of collection and shall not be used for any other purpose without fresh consent, except as required by law.
  3. Data Retention: BYT shall retain personal data only for as long as necessary for the purpose for which it was collected, or as required under applicable law. Transactional data shall be retained for a minimum of 7 (seven) years in compliance with GST/tax law requirements. Account data shall be deleted within 30 (thirty) days of account closure, except where retention is mandated by law.
  4. Data Protection Officer (DPO): Where BYT is classified as a Significant Data Fiduciary under the DPDP Act, BYT shall appoint a Data Protection Officer whose contact details shall be published on the Platform and updated within 7 (seven) days of any change.
  5. Data Principal Rights: Each User, as a Data Principal, has the following rights under the DPDP Act:
    1. Right to access personal data held by BYT
    2. Right to correction of inaccurate data
    3. Right to erasure of data no longer necessary for the stated purpose
    4. Right to nominate another individual to exercise rights on their behalf in the event of death or incapacity. Requests may be submitted to the Grievance Officer
  6. Cross-Border Data Transfers: Personal data shall not be transferred outside India except to jurisdictions notified as permissible under the DPDP Act. Where cross-border transfer is necessary for platform operations BYT shall ensure adequate contractual safeguards are in place.
  7. Data Protection Board: Users may, in the event of any data protection grievance remaining unresolved, lodge a complaint with the Data Protection Board of India in accordance with the DPDP Act.

XI. THIRD-PARTY PAYMENT PROCESSING

1. Use of Payment Partners

Payments on the Platform are processed through authorized third-party payment service providers (“Payment Partners”).

2. Independent Third-Party Services

Users acknowledge that:

  1. payment services are provided by independent third parties;
  2. such services are subject to the terms of the respective Payment Partners;
  3. BYT does not control the processing timelines, success, failure, or security of such transactions.

3. Payment Issues

BYT shall not be responsible for:

  1. payment failures, delays, or declines;
  2. technical errors or downtime;
  3. unauthorized transactions attributable to third-party systems.

4. Refunds and Reversals

All refunds, reversals, or failed transactions shall be handled by the Payment Partners in accordance with their policies and timelines.

XII. RESTRICTIONS ON USE

1. Prohibited Activities

Users agree not to use the Platform to engage in any activity that is unlawful, harmful, or inconsistent with these Terms.

Without limiting the generality of the above, Users shall not:

  1. transport, list, or facilitate the movement of any goods that are illegal, restricted, or prohibited under applicable laws

    2. For the avoidance of doubt and by way of non-exhaustive guidance, the following categories of goods are absolutely prohibited on the Platform and may not be transported, listed, or facilitated in any manner:

  2. provide false, misleading, or inaccurate information in relation to shipments, vehicles, or listings
  3. misuse the Platform, including attempting to manipulate transactions, pricing, or system processes
  4. engage in fraudulent, deceptive, or dishonest practices
  5. upload, post, or transmit any content that is unlawful, harmful, abusive, defamatory, or otherwise objectionable
  6. attempt unauthorized access to the Platform, accounts, or data of other Users
  7. interfere with or disrupt the functionality, security, or integrity of the Platform

2. Compliance with Law

Users shall ensure that all activities carried out through the Platform comply with applicable laws and regulatory requirements in India.

Any use of the Platform in violation of applicable laws is strictly prohibited.

3. Monitoring and Enforcement

BYT may, to the extent permitted by applicable law:

  1. monitor usage of the Platform for compliance, security, and operational purposes
  2. investigate suspected violations of these Terms
  3. take appropriate actions, including:
  4. warning or restricting Users
  5. suspending or terminating accounts
  6. removing or disabling access to content

4. Reporting and Cooperation

BYT may, where required or appropriate:

  1. report suspected unlawful activities to relevant authorities
  2. cooperate with law enforcement or regulatory agencies in connection with investigations

5. Fraud, blacklisting & network protection

BYT reserves the right to:

  1. flag, suspend, or permanently block Users suspected of fraud, misconduct, or platform abuse;
  2. share relevant information with law enforcement agencies, regulatory authorities, or industry associations;
  3. restrict re-registration or access using linked credentials, devices, or entities.
  4. Users agree that BYT may maintain internal risk databases and monitoring systems to ensure Platform integrity.
  5. BYT shall not be liable for any consequences arising from such actions taken in good faith.

5A. Safeguards in Blacklisting and Data Sharing

  1. Data sharing with law enforcement agencies or regulatory authorities shall be undertaken only:
  2. BYT's internal risk database shall be governed by a documented data retention policy. Data in the risk database shall be reviewed at least once every 12 (twelve) months and shall be deleted if it is no longer relevant or accurate.
  3. Before any permanent blacklisting, BYT shall:
    1. notify the User of the proposed blacklisting and the grounds therefor
    2. provide the User with a 7 (seven) day period to submit a written representation
    3. consider the representation before taking a final decision. This obligation shall not apply where immediate suspension is necessary to prevent ongoing fraud or harm
  4. Where legally permissible, BYT shall notify the affected User of any sharing of their personal data with a third party, subject to applicable law and BYT's safety obligations.

6. Audit and Investigation Rights

BYT reserves the right to audit Transactions and request supporting documents, records, or information from Users in the event of disputes, suspected misconduct, fraud, or violation of these Terms.

Users agree to cooperate with such requests and provide accurate and timely information. Failure to comply may result in suspension or termination of access to the Platform.

XIII. DISCLAIMER AND LIMITATION OF LIABILITY

1. Disclaimer

The Platform and all services, features, and content made available through it are provided on an “as is” and “as available” basis, without any representations or warranties of any kind, whether express or implied.

To the maximum extent permitted under applicable law, BYT expressly disclaims all warranties, including but not limited to:

  1. merchantability, fitness for a particular purpose, and non-infringement
  2. accuracy, completeness, reliability, or timeliness of information or content
  3. uninterrupted, secure, or error-free operation of the Platform
  4. availability, performance, or quality of services provided by Users or third parties

BYT does not warrant or guarantee:

  1. successful completion of Transactions
  2. availability of loads, vehicles, or marketplace listings
  3. performance, conduct, or reliability of any User
  4. prevention of losses, damages, delays, or operational disruptions

Any reliance on the Platform or its content is at the User’s own risk.

2. Limitation of Liability

To the maximum extent permitted under applicable law:

BYT shall not be liable for

  1. any indirect, incidental, special, consequential
  2. punitive damages, including loss of profits, revenue, business opportunity, or data
  3. loss, damage, delay, or shortage of goods
  4. failure or non-performance of any User
  5. disputes between Users, including payments or service issues
  6. use of or inability to use the Platform
  7. reliance on any information or content available on the Platform

BYT’s total aggregate liability to a User in respect of any claim arising out of or in connection with these Terms shall be limited as follows:

  1. For disputes relating to freight transactions - the lower of INR 10000 (Indian Rupees Ten Thousand) or the total Platform Fees paid by the User in the three (3) months immediately preceding the date of the claim, whichever is lower;
  2. Notwithstanding the foregoing, the liability cap shall not apply in cases of fraud, wilful misconduct, or gross negligence on the part of BYT or its officers.

3. Indemnity

You agree to indemnify, defend, and hold harmless BYT, its directors, officers, employees, and affiliates from and against any claims, demands, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

  1. your use of the Platform
  2. any breach of these Terms
  3. violation of applicable laws or regulatory requirements
  4. any fraud, negligence, or misconduct by you or your representatives
  5. disputes with other Users, including Transactions and marketplace dealings

4. Electronic Records as Evidence

Users acknowledge and agree that records maintained by BYT, including but not limited to digital logs, transaction records, communication data, and system-generated information, shall be considered valid and admissible evidence in any legal or dispute resolution proceedings, to the extent permitted under applicable law.

XIV. TERMINATION

1. Suspension or Termination by BYT

BYT may, at its discretion, suspend, restrict, or terminate a User’s access to the Platform where it reasonably believes that:

  1. the User has violated these Terms;
  2. there is suspected fraudulent, unlawful, or harmful activity; or
  3. such action is necessary for security, operational, or legal reasons

Where practicable, BYT may provide prior notice of such action.

2. Termination by User

Users may choose to discontinue use of the Platform or request account deactivation at any time, subject to completion of any ongoing Transactions and settlement of dues, if applicable.

3. Effect of Termination

Upon suspension or termination:

  1. access to the Platform may be restricted or discontinued
  2. ongoing Transactions may be completed or cancelled in accordance with applicable policies
  3. any outstanding obligations, including payments, shall remain enforceable
  4. Fund Settlement: Upon account termination or suspension, BYT shall promptly notify the relevant Payment Partner of such termination. Any freight payment amounts held by the Payment Partner in connection with the User’s completed or in-progress Transactions shall be settled by the Payment Partner to the rightful party (Load Provider or Vehicle Provider, as applicable) in accordance with the Payment Partner’s policies and applicable law, within a reasonable period. BYT shall provide the User with a final transaction statement within 10 (ten) business days of termination, reflecting milestone confirmations recorded on the Platform.

4. Data Retention

BYT may retain User data and records after termination:

  1. as required under applicable law
  2. for fraud prevention, dispute resolution, and audit purposes

5. Survival

Certain provisions of these Terms, including but not limited to:

  1. payment obligations
  2. limitation of liability
  3. indemnity
  4. dispute resolution

shall survive termination to the extent applicable.

XV. FORCE MAJEURE

BYT shall not be held responsible for any delay, interruption, or failure in performance of its obligations under these Terms to the extent such delay or failure arises from events beyond its reasonable control (“Force Majeure Event”).

Force Majeure Events may include, but are not limited to:

  1. natural disasters such as floods, earthquakes, or extreme weather conditions
  2. strikes, lockouts, or labour disputes
  3. acts of government, regulatory authorities, or changes in law
  4. failures or disruptions of power, internet, telecommunications, or technology systems
  5. cyber incidents or unforeseen system failures

1. Effect of Force Majeure

During the continuance of a Force Majeure Event:

  1. BYT’s obligations shall be suspended to the extent affected by such event
  2. BYT shall make reasonable efforts to resume services as soon as practicable

2. Force Majeure - User Rights and Obligations

  1. Cancellation Without Penalty: Where a Force Majeure Event directly affects a booked shipment route or the relevant loading/unloading locations, the Load Provider may cancel the booking without attracting cancellation fees or penalties, provided the Load Provider notifies BYT and the Vehicle Provider promptly upon becoming aware of the FM Event.
  2. Platform Fee Refunds: Platform Fees shall be non-refundable during a Force Majeure Event, except where the FM Event is directly attributable to a failure of BYT's own technology infrastructure (as opposed to external events). In such cases, BYT shall refund Platform Fees within 15 (fifteen) business days.
  3. BYT Notification Obligation: BYT shall make reasonable efforts to notify affected Users of any Force Majeure Event impacting their active Transactions within 24 (twenty-four) hours of becoming aware of such event, through call, in-app notifications, email, or SMS.
  4. Termination Right: If a Force Majeure Event continues for more than 30 (thirty) consecutive days and materially impacts a User's ability to use the Platform for their core business purpose, either party may terminate any affected Transaction without penalty by providing written notice to the other party.

XVI. GENERAL TERMS

1. No Partnership or Agency

Nothing in these Terms shall be deemed to create any partnership, joint venture, agency, or employment relationship between BYT and any User, or between Users themselves.

2. Assignment

BYT may assign or transfer its rights and obligations under these Terms to any affiliate or group company without prior notice to Users. For assignments to unaffiliated third parties (including in cases of merger, acquisition, or business transfer), BYT shall provide Users with a minimum of 30 (thirty) days' advance written notice. Users who object to such assignment may terminate their accounts within the notice period without penalty, provided no Transactions are pending at the time of termination.

Users may not assign or transfer their rights or obligations under these Terms without prior written consent of BYT.

3. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, such provision shall be deemed modified to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

4. Waiver

Failure by BYT to enforce any provision of these Terms at any time shall not be construed as a waiver of its rights to enforce such provision or any other provision in the future.

5. Entire Agreement

These Terms, along with any policies referenced herein, constitute the entire agreement between BYT and the User with respect to use of the Platform and supersede any prior understandings or agreements.

6. Commercial Nature of Services

  1. The Platform is intended for use by businesses and commercial entities engaged in transportation, logistics, or related activities.
  2. Users who are Registered Business Entities - including companies, LLPs, partnership firms, or proprietorships with an annual GST turnover exceeding INR 40 Lakhs (or such threshold as applicable under GST law) - acknowledge that their use of the Platform is in the course of trade or commerce and they shall not be treated as "consumers" under the Consumer Protection Act, 2019
  3. Individual truck owners, single-truck operators, and small fleet operators (below the GST turnover threshold above) are not excluded from their rights as consumers under the Consumer Protection Act, 2019 and may raise complaints before the appropriate Consumer Disputes Redressal Forum, in addition to the dispute resolution mechanism set out in these Terms.
  4. Corporate shippers, logistics companies, and fleet operators with more than five (5) commercial vehicles or annual freight spend exceeding INR 25 Lakhs shall be treated as commercial entities for all purposes of these Terms

XVII. DISPUTE RESOLUTION AND ARBITRATION

1. Amicable Resolution

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or use of the Platform, the parties shall first attempt to resolve the dispute amicably within 30 (thirty) days.

2. Arbitration

  1. Dispute Resolution Process: Prior to initiating arbitration, the parties shall follow a mandatory tiered resolution process:
    1. Internal Grievance: The aggrieved party shall first submit a written complaint to BYT's Grievance Officer. BYT shall acknowledge the complaint within 48 hours and endeavour to resolve it within 30 (thirty) days of receipt ("Grievance Period")
    2. Mediation: If the dispute remains unresolved after the Grievance Period, either party may refer the matter to mediation. The parties shall jointly appoint a mediator within 7 (seven) days of referral, failing which either party may request appointment of a mediator through SAMA (Sama Mediation and Conciliation Centre) or ICADR (International Centre for Alternative Dispute Resolution). The mediation shall be completed within 15 (fifteen) days of the mediator's appointment
    3. Arbitration: If the dispute remains unresolved after mediation, it shall be submitted to arbitration as provided below
  2. Arbitrator Appointment: The arbitration shall be conducted by a sole arbitrator. The parties shall endeavour to agree on the arbitrator within 15 (fifteen) days of referral to arbitration. Failing mutual agreement, the sole arbitrator shall be appointed by the Delhi International Arbitration Centre (DIAC) in accordance with its rules and procedures, or by such other institution as the parties may mutually agree. The arbitration shall be governed by the Arbitration and Conciliation Act, 1996, as amended.

3. Seat and Venue

The seat and venue of arbitration shall be Ahmedabad, Gujarat, India.

4. Language

The arbitration proceedings shall be conducted in English.

5. Binding Effect

The arbitral award shall be final and binding on the parties.

6. Court Jurisdiction

Subject to the above, courts at Ahmedabad shall have exclusive jurisdiction.

XVIII. CONTACT AND GRIEVANCE OFFICER

In accordance with applicable laws, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, BYT has appointed a Grievance Officer to address User concerns and complaints.

1. Grievance Officer Details

Name: Mr. Chetankumar Bhimani

Email: chetanbhimani@bookyourtruck.in Contact Number: +91 8511883448

Designation: Director/Grievance Officer

Company: BYT TRANSIT INDIA PRIVATE LIMITED

2. Grievance Redressal Mechanism

Users may submit complaints or grievances relating to:

  1. use of the Platform
  2. content or listings
  3. transactions or conduct of other Users
  4. any other issues related to the Platform

BYT shall acknowledge receipt of the complaint within a reasonable time and endeavour to resolve such grievance in accordance with applicable laws.

3. Timelines

Grievances shall be addressed within the timelines prescribed under applicable law, including the IT Rules, where relevant.

BYT shall: (a) acknowledge receipt of every grievance within 48 (forty-eight) hours of submission; (b) resolve or provide a substantive response to each grievance within 30 (thirty) days of receipt, in accordance with Rule 3(2)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; (c) where a grievance relates to content removal or account action, provide specific reasons for its decision.

Note: BYT does not request confidential information such as OTP, CVV, PIN, or card details via call, email, or any other medium

BYT KYC POLICY

Effective Date: 01 April 2026

I. PURPOSE AND OBJECTIVE

This KYC Policy (“Policy”) is established to:

  1. verify the identity, authenticity, and legitimacy of Users accessing or utilizing the Platform, and to ensure that such Users are duly authorized to transact on the Platform;
  2. prevent fraud, misrepresentation, identity theft, unauthorized access, and misuse of the Platform or Services;
  3. ensure compliance with applicable laws, rules, and regulatory requirements, including but not limited to:
  4. the Information Technology Act, 2000;
  5. the Digital Personal Data Protection Act, 2023;
  6. the Prevention of Money Laundering Act, 2002 (PMLA) and rules thereunder;
  7. applicable transport, logistics, taxation, and commercial regulations in India;
  8. enable risk-based assessment, monitoring, detection, and mitigation of suspicious, fraudulent, or high-risk activities on the Platform;
  9. facilitate safe, transparent, and reliable interactions between Load Providers, Vehicle Providers, and other Users, thereby strengthening transactional integrity;
  10. enhance trust, accountability, regulatory compliance, and overall ecosystem integrity within the BYT Platform; and
  11. enable BYT to verify User credentials and business information for the purpose of collecting BYT’s own revenues - including Platform Fees, Booking Fees, subscription or bundle charges, SIM tracking charges, GPS service charges, fuel security device charges, and other service-related payments - which constitute consideration for access to and use of the Platform and do not form part of freight payments between Users.

BYT's KYC Role vs. Payment Partner's KYC Role: BYT conducts KYC solely as a technology intermediary for Platform access, compliance, AML monitoring, and BYT's own revenue collection. BYT does NOT conduct KYC as a payment aggregator or escrow manager. KYC for freight payment processing, escrow, and settlement is independently conducted by the RBI-regulated Payment Aggregator ("Payment Partner") under RBI regulations and its own policies. BYT does not collect, receive, hold, store, or control freight payments between Users at any stage, and does not operate, manage, or control any escrow account, payment system, or settlement mechanism.

II. APPLICABILITY AND SCOPE

This Policy applies to all Users accessing, registering on, or utilizing the BYT Platform in any capacity. For the purposes of regulatory compliance, platform governance, risk management, and clear allocation of rights and liabilities, Users are categorized as follows:

1. Load Providers (Demand Side Users)

Entities or individuals who post, manage, or facilitate transportation requirements on the BYT Platform, including but not limited to: Shippers (manufacturers, traders, distributors); Consignors and consignees; Custom House Agents (CHAs); Logistics coordinators, booking agents, or intermediaries acting on behalf of cargo owners; Any individual or entity intending to procure transportation services.

Load Providers are responsible for:

  1. providing accurate and complete information for KYC and Shipment-related activities;
  2. initiating load postings and participating in bidding or allocation processes;
  3. complying with applicable laws, including tax and documentation requirements; and
  4. fulfilling all Platform Fee and service charge obligations payable to BYT in accordance with Platform terms; and ensuring that freight payments to Vehicle Providers are made through the Payment Partner’s infrastructure in accordance with applicable law

2. Vehicle Providers (Supply Side Users)

Entities or individuals who provide transportation capacity and execute Shipment movement, including: Individual truck owners; Fleet owners; Transporters or carriers; Logistics service providers offering vehicle-based transportation services.

Vehicle Providers are responsible for:

  1. providing accurate KYC, vehicle, and driver-related information;
  2. accepting or bidding on Shipments and executing transportation services;
  3. maintaining valid licenses, permits, insurance, and statutory compliance; and
  4. fulfilling all contractual, operational, and delivery obligations

3. Registered Business Users

“Registered Business User” means any individual or legal entity that registers on the BYT Platform and holds primary control over the account, including business credentials and KYC information; contractual authority to transact on the Platform; and the ability to create, manage, and control Authorized Sub-Users.

Registered Business Users may operate on the Platform as either a Load Provider or a Vehicle Provider (or both), and shall: be solely responsible for all activities carried out through their account; ensure compliance with this Policy and all applicable Platform policies; and be accountable for any acts, omissions, or misuse arising from access granted to their account.

4. Authorized Sub-Users

“Authorized Sub-User” means any individual authorized by a Registered Business User to access and operate the Platform on its behalf. All actions of Authorized Sub-Users shall be deemed actions of the Registered Business User, who remains fully liable for all acts, omissions, and obligations arising from such access.

5. BYT’s Right to Classify and Reclassify Users

BYT reserves the right to classify or reclassify any User and apply different levels of KYC verification, restrictions, or compliance obligations based on such classification.

6. BYT’s KYC Scope vs. Payment Partner’s KYC Scope

  1. BYT's KYC: BYT verifies User identity and business credentials for Platform access, regulatory compliance, AML monitoring, and collection of BYT's own revenues (Platform Fees, Booking Fees, subscription charges, SIM tracking, GPS charges, fuel security device charges, and other service charges).

(ii) Payment Partner's KYC: The RBI-regulated Payment Aggregator independently verifies and onboards Users for processing freight payments, operating escrow, and effecting settlements - under RBI regulations and its own policies, independently of BYT. BYT does not collect, receive, hold, store, or control freight payment funds, and does not operate, manage, or control any escrow account, payment system, or settlement mechanism.

III. KYC REQUIREMENTS

1. Mandatory Information

All Users shall provide accurate, complete, and verifiable information at the time of registration and during continued use of the Platform, including:

  1. full name or registered business name;
  2. valid mobile number (subject to OTP verification);
  3. email address (where applicable);
  4. registered address or principal place of business;
  5. Permanent Account Number (PAN) and Goods and Services Tax (GST) details, where applicable;
  6. Aadhaar number or any other officially valid document (as permitted under applicable law); and
  7. bank account details and UPI ID required for BYT’s own billing and fee collection (Platform Fees, Booking Fees, subscription charges, GPS charges, SIM tracking, and fuel security device charges). For freight payment processing, the Payment Partner independently collects and verifies User payment credentials under RBI regulations, independently of BYT

2. Additional Requirements for Vehicle Providers

  1. vehicle registration certificate (RC);
  2. valid insurance certificate (including third-party insurance, where applicable);
  3. permits, fitness certificates, and any other statutory approvals required under applicable transport laws;
  4. driver details, including valid driving license and identity proof; and
  5. any additional documents as may be required by BYT for verification or compliance purposes

3. Additional Requirements for Load Providers

  1. GST registration details, where applicable;
  2. business registration documents or proof of business existence;
  3. billing and invoicing details; and
  4. any additional documentation required to verify the legitimacy of business operations

4. KYC for BYT Platform Revenue Collection

BYT may collect and receive the following amounts directly from Users as its own revenue, in consideration for access to and use of the Platform and related services:

  1. Platform Fees (including load participation, bidding, or service usage charges);
  2. Booking Fees (a percentage of Agreed Freight Price payable by the Vehicle Provider upon Shipment acceptance);
  3. subscription fees or bundled service plans;
  4. charges for SIM-based tracking, GPS services, fuel security devices, or other technology-enabled services; and
  5. any other service-related charges as notified on the Platform from time to time.

Such amounts do not form part of freight payments between Users. BYT’s KYC for these purposes covers User identity, PAN, GST, and banking details sufficient for BYT to issue lawful invoices, collect applicable taxes, and comply with TDS obligations on its own revenues. This KYC is entirely separate from, and does not extend to, the management, control, or processing of freight payments between Users.

5. Verification and Validation Rights of BYT

  1. verify all information and documents submitted by Users through internal processes or third-party verification agencies;
  2. validate User identity using government databases, financial institutions, or other authorized sources, where permissible;
  3. request additional information, documents, or clarifications at any stage of the User lifecycle; and
  4. reject, suspend, or restrict access to any User account in case of incomplete, inaccurate, unverifiable, or suspicious information

6. Accuracy and Ongoing Obligations

  1. ensure that all information provided is true, accurate, complete, and not misleading;
  2. promptly update any changes in KYC information, including changes in ownership, address, licenses, or regulatory status; and
  3. remain responsible for ensuring continued compliance with KYC requirements throughout their use of the Platform

7. Enhanced Due Diligence

  1. additional documentation or verification for high-value or high-frequency Transactions;
  2. re-verification of identity or business credentials;
  3. restriction of certain features or Transactions pending completion of enhanced KYC; and
  4. ongoing monitoring of User activity for fraud, misuse, or regulatory risk

Completion of applicable KYC requirements is a pre-condition for access to key Platform features and execution of Transactions. BYT reserves the right to restrict or disable any User’s ability to post, accept, or execute Shipments until such KYC requirements are satisfactorily fulfilled.

IV. VERIFICATION PROCESS

1. Verification Framework

BYT may implement a multi-layered verification framework to validate the identity, authenticity, and legitimacy of Users and their activities on the Platform, conducted: at the time of registration; prior to enabling specific features or Transactions; and on an ongoing or periodic basis during the User lifecycle.

2. Multi-Level Verification System

BYT may, at its discretion, conduct one or more of the following verification processes:

  1. OTP-Based Verification: verification of mobile number through OTP authentication;
  2. Document Verification: review of identity, business, vehicle, or statutory documents;
  3. Database and API Verification: validation through PAN, GST, vehicle registration, and other databases where permissible;
  4. Bank Account Validation: verification of bank account or UPI details for the purpose of BYT’s own billing and fee collection, and fraud prevention in relation to BYT’s own charges. Bank account validation for freight payment processing is conducted independently by the Payment Partner;
  5. Behavioral and Risk Assessment: analysis of User behavior, transaction patterns, and device usage to detect suspicious or high-risk activity.

BYT may screen Users against internal risk databases, watchlists, or publicly available sanctions lists for fraud prevention and compliance purposes.

3. Risk-Based Verification Approach

  1. applying different levels of verification based on User category, transaction value, frequency, or risk profile;
  2. requiring enhanced verification for high-risk Users or Transactions; and
  3. restricting access to certain features until verification requirements are satisfied

4. Ongoing Monitoring and Re-Verification

Verification is a continuous process. BYT may: periodically re-verify User information and documents; require updated or additional documentation from time to time; monitor Transactions and activity for inconsistencies or suspicious patterns; and trigger re-verification in case of changes in User profile, ownership, or activity.

5. Verification Outcomes and Platform Actions

Based on the outcome of verification, BYT may: approve or activate User accounts or specific features; request additional information or clarification; restrict or limit access to certain Platform functionalities; temporarily suspend User accounts or Transactions; or permanently deactivate or terminate User accounts in case of failed, incomplete, or suspicious verification.

6. Reliance and Disclaimer

BYT undertakes reasonable efforts to verify User information; however: verification is based on information and documents provided by Users and third-party sources; BYT does not guarantee the absolute accuracy, completeness, or authenticity of such information; and Users are solely responsible for the correctness of the information provided by them.

V. CONTINUOUS MONITORING

1. Ongoing KYC and Monitoring Requirement

KYC compliance is a continuous and ongoing obligation. Users acknowledge that verification is not a one-time process and may be conducted periodically throughout the duration of their use of the Platform.

2. Monitoring and Review Mechanisms

BYT may undertake ongoing monitoring and review of User accounts and activities, including:

  1. periodic re-verification of User identity, business credentials, or statutory documents;
  2. requesting updated or additional documents, information, or confirmations from Users;
  3. monitoring transaction patterns, frequency, value, and behavior for consistency and risk indicators;
  4. analyzing usage patterns, device data, and operational conduct to detect suspicious or abnormal activity; and
  5. flagging, investigating, or escalating suspicious, fraudulent, or high-risk activities

3. Trigger-Based Re-Verification

BYT may initiate re-verification of Users upon: changes in User profile, ownership, or control; unusual or high-value Transactions; discrepancies in documents or information provided; complaints, disputes, or adverse reports from other Users; or regulatory requirements or internal risk assessments.

4. User Obligations

Users shall: promptly comply with any request for re-verification or additional documentation; ensure that all submitted information remains accurate, valid, and up to date; and cooperate with BYT in any verification or investigation process.

5. Consequences of Non-Compliance or Adverse Findings

BYT may, at its sole discretion and without liability, take one or more of the following actions:

  1. restrict or limit access to the Platform or specific features;
  2. temporarily suspend User accounts or Transactions;
  3. restrict or withhold BYT’s own Platform services or access; and/or notify the Payment Partner where the User’s non-compliance warrants suspension of freight transaction processing in accordance with applicable law;
  4. permanently deactivate or terminate User accounts; and/or
  5. report such activities to relevant authorities, where required under applicable law

6. No Obligation to Provide Reasons

To the extent permitted under applicable law, BYT shall not be obligated to disclose detailed reasons for any monitoring outcome, risk assessment, or enforcement action taken under this Clause.

VI. USER OBLIGATIONS

1. Accuracy and Authenticity of Information

  1. provide accurate, complete, current, and lawful information at the time of registration and during continued use of the Platform;
  2. ensure that all documents, data, and declarations submitted for KYC or verification purposes are genuine, valid, and not misleading;
  3. promptly update any changes in their information, including identity, business details, ownership, licenses, or regulatory status

2. Compliance with Verification Requirements

  1. comply with all KYC and verification requirements as may be specified by BYT from time to time;
  2. provide additional documents, clarifications, or confirmations as requested by BYT; and
  3. cooperate fully in any verification, monitoring, or investigation process

3. Prohibition on Misrepresentation and Impersonation

Users shall not:

  1. impersonate any person or entity, or falsely claim affiliation with any individual, business, or organization;
  2. misrepresent their identity, credentials, business status, or authority to act on behalf of another person or entity; or
  3. provide false, forged, fabricated, or misleading documents or information

4. Use of Account and Credentials

  1. use only their own registered account and credentials;
  2. not share, transfer, or permit unauthorized use of their account, login credentials, or KYC information; and
  3. ensure that access granted to Authorized Sub-Users is properly controlled and monitored

5. Responsibility for Account Activity

  1. all activities, Transactions, and communications carried out through their account; and
  2. any acts or omissions of their employees, agents, drivers, or Authorized Sub-Users using the Platform on their behalf

6. Consequences of Breach

Any breach of this Clause may result in, without limitation:

  1. rejection or suspension of KYC verification;
  2. restriction or suspension of account access;
  3. termination of User account;
  4. restriction of BYT’s own Platform services; and/or notification to the Payment Partner to place an appropriate hold on freight transaction processing where warranted under applicable law;
  5. reporting to regulatory or law enforcement authorities, as required under applicable law

VII. PROHIBITED ACTIVITIES

1. Prohibited Conduct

Without limiting the generality of the above, Users shall not:

  1. submit forged, fake, altered, or misleading documents, information, or credentials;
  2. create, operate, or use benami, proxy, or fictitious accounts;
  3. misrepresent identity, ownership, business status, or authority;
  4. manipulate, conceal, or falsify any information or documents submitted for KYC or verification purposes;
  5. bypass, attempt to bypass, or interfere with any KYC, verification, or security mechanism;
  6. use multiple accounts to evade verification, restrictions, or enforcement actions;
  7. use stolen, unauthorized, or third-party credentials, documents, or financial details without lawful authority;
  8. engage in any activity intended to facilitate fraud, money laundering, unlawful transactions, or misuse of the Platform; or
  9. assist, enable, or knowingly allow any other person to engage in any of the above prohibited activities

2. Consequences of Prohibited Activities

BYT may, at its sole discretion and without liability:

  1. reject or invalidate KYC verification;
  2. restrict or suspend User accounts or access to the Platform;
  3. permanently terminate User accounts;
  4. restrict BYT’s own Platform services; and/or formally notify the Payment Partner to block, hold, or reverse freight Transactions where warranted under applicable law - it being expressly clarified that BYT does not itself hold, control, or reverse freight funds;
  5. recover any losses, damages, or costs incurred by BYT or other Users; and/or
  6. report such activities to relevant regulatory authorities, law enforcement agencies, or third-party partners, as required under applicable law

3. No Tolerance Policy

BYT adopts a zero-tolerance approach towards fraud, identity misuse, and KYC violations. Any confirmed or suspected breach may result in immediate action without prior notice.

VIII. BYT RIGHTS AND POWERS

1. Verification and Investigation Rights

  1. independently verify any information, document, or data submitted by Users;
  2. conduct inquiries, checks, or investigations to assess the authenticity, accuracy, or legitimacy of User information or activities; and
  3. validate User identity and credentials through government databases, financial institutions, or other authorized sources, where permissible under applicable law

2. Right to Request Information and Documents

  1. request additional documents, information, or clarifications from Users;
  2. require re-submission or updated documentation where existing information is outdated, incomplete, or inconsistent; and
  3. impose conditions or restrictions on Platform access until such requirements are fulfilled

3. Account Control and Enforcement Actions

BYT reserves the right to take appropriate actions, without prior notice and without liability, including:

  1. rejecting or declining User registration or KYC verification;
  2. restricting or limiting access to the Platform or specific features;
  3. temporarily suspending User accounts or access to Platform services;
  4. permanently deactivating or terminating User accounts; and
  5. withholding or delaying BYT’s own Platform services, features, or access; and/or formally notifying the Payment Partner to withhold or delay freight Transactions where required for compliance, fraud prevention, or risk mitigation in accordance with applicable law. BYT does not directly hold, control, or delay freight funds at any stage.

4. Information Sharing and Regulatory Disclosure

BYT may share, disclose, or transfer User information with:

  1. regulatory authorities, government bodies, or statutory agencies;
  2. law enforcement agencies for investigation or compliance purposes;
  3. the Payment Partner (RBI-regulated Payment Aggregator) and their banking partners, for the Payment Partner’s own KYC, AML compliance, and fraud prevention purposes; it is clarified that such sharing does not constitute or imply BYT’s control over or involvement in freight payment flows;
  4. KYC verification agencies, analytics providers, or other authorized service providers

Such disclosure shall be made to comply with legal obligations; to prevent fraud or unlawful activity; or to enforce BYT’s rights and policies.

5. Risk-Based Decision Making

  1. classify Users based on risk profile, activity, or behavior;
  2. apply enhanced due diligence or restrictions to high-risk Users; and
  3. deny access to certain features or services based on internal risk assessments

6. No Obligation to Provide Reasons

To the extent permitted under applicable law, BYT shall not be obligated to disclose detailed reasons for: rejection of KYC verification; suspension or termination of accounts; or any risk-based or compliance-related decisions.

IX. DATA PROTECTION AND PRIVACY

1. Processing of KYC Data

All KYC-related information and personal data collected by BYT shall be: processed in accordance with the BYT Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023; collected and used only for lawful, specific, and legitimate purposes; and limited to what is necessary for verification, compliance, fraud prevention, and operation of the Platform.

2. Purpose Limitation

KYC data shall be used solely for purposes including:

  1. identity verification and authentication of Users;
  2. compliance with applicable legal and regulatory requirements;
  3. prevention, detection, and investigation of fraud, misuse, or unlawful activities;
  4. risk assessment, monitoring, and platform security; and
  5. enabling BYT’s own billing, fee collection, and service delivery to Users, and facilitating BYT’s role in recording transaction milestones for the Payment Partner

3. Data Storage and Security

BYT shall implement reasonable technical and organizational measures to safeguard KYC data. No system is completely secure, and BYT shall not be liable for unauthorized access beyond its reasonable control.

4. Data Sharing and Disclosure

KYC data may be shared, where necessary and in accordance with applicable law, with: regulatory authorities, government agencies, or law enforcement bodies; the Payment Partner and their banking partners, for the Payment Partner’s own AML and fraud compliance; KYC verification agencies or service providers; and affiliates or authorized partners for operational and compliance purposes.

5. User Rights and Controls

Users shall have rights under applicable law and the BYT Privacy Policy, including: the right to access and review their data; the right to request correction or updating of inaccurate data; the right to withdraw consent, subject to legal and contractual limitations.

6. Data Retention Linkage

KYC data shall be retained only for the period necessary to fulfill the purposes stated in this Policy; or such longer period as required under applicable law, regulatory requirements, or for dispute resolution and fraud prevention.

X. THIRD-PARTY VERIFICATION

1. Use of Third-Party Service Providers

BYT may engage third-party service providers to assist in: KYC verification and document authentication; identity validation and authentication processes; database and API-based verification; risk assessment, fraud detection, and analytics; and compliance, monitoring, and related verification services.

2. Authorization and Data Sharing

BYT may share relevant information with such third-party service providers, limited to what is necessary for verification, compliance, and fraud prevention, in accordance with the BYT Privacy Policy and applicable laws.

3. Independent Nature of Third Parties and Limitation of Liability

Third-party service providers operate independently of BYT. BYT shall not be liable for: errors, inaccuracies, or omissions in verification results; delays, interruptions, or failures in third-party systems; any loss or damage arising from reliance on third-party verification outputs; or any unauthorized access, data breach, or system failure attributable to such third parties.

XI. CONSEQUENCES OF NON-COMPLIANCE

1. Events of Non-Compliance

Non-compliance under this Policy shall include, without limitation: failure to complete or update KYC requirements; submission of false, inaccurate, misleading, or incomplete information or documents; use of forged, invalid, or unauthorized documents or credentials; involvement in suspicious, fraudulent, or unlawful activities; refusal to cooperate with verification, audit, or compliance requests; or breach of applicable laws, regulations, or BYT policies.

2. Rights of BYT

BYT may, at its sole discretion and to the extent permitted under applicable law, take one or more of the following actions:

  1. restrict or limit access to certain features or services on the Platform;
  2. suspend or temporarily deactivate the User’s account;
  3. permanently terminate the User’s account;
  4. notify the Payment Partner to hold, block, or delay freight Transactions or settlements where applicable under applicable law - it being expressly clarified that BYT does not itself hold, store, control, or delay freight payment funds, and any such hold or block is effected solely by the Payment Partner in accordance with its own policies and RBI regulations;
  5. reverse or cancel Transactions relating to BYT’s own service charges, subject to applicable policies;
  6. recover any losses, damages, penalties, or costs incurred by BYT or other Users;
  7. downgrade account status, risk rating, or Platform privileges

3. Regulatory and Legal Actions

BYT may: report suspicious or unlawful activities to relevant authorities; share information with the Payment Partner, banks, or compliance agencies for fraud prevention or investigation; and initiate civil or criminal proceedings against the User.

4. Impact on Ongoing Transactions

In case of suspension or restriction:

  1. ongoing Shipments or Transactions may be paused, cancelled, or reassigned;
  2. freight settlements may be withheld by the Payment Partner, upon notification by BYT, until resolution of the compliance issue; BYT’s role is limited to communicating the relevant milestone and compliance status to the Payment Partner;
  3. Users shall remain liable for all obligations arising prior to such action

5. No Waiver of Rights

Any action or inaction by BYT under this clause shall not constitute a waiver of its rights, and BYT reserves the right to take additional or alternative actions as permitted under applicable law.

XII. REGULATORY COMPLIANCE AND REPORTING

1. Compliance with Applicable Laws

BYT shall comply with all applicable laws, including but not limited to:

  1. the Information Technology Act, 2000 and applicable rules;
  2. the Digital Personal Data Protection Act, 2023;
  3. the Prevention of Money Laundering Act, 2002 (PMLA) and the rules and guidelines issued thereunder;
  4. other applicable transport, financial, and regulatory frameworks

2. Cooperation with Authorities

  1. provide information, records, or documents to government authorities, regulators, law enforcement agencies, or courts;
  2. comply with lawful requests, notices, summons, or orders; and
  3. assist in investigations relating to fraud, financial crimes, regulatory breaches, or unlawful activities

3. Reporting of Suspicious Activities

  1. monitor transactions and User activity for suspicious patterns or potential fraud;
  2. report suspicious transactions or activities to relevant authorities, where required or deemed appropriate; and
  3. share relevant information with the Payment Partner, banks, or authorized entities for risk mitigation and compliance purposes

4. Record Maintenance and Audit Readiness

  1. maintain KYC records, transaction data, and related information for such period as required under applicable law;
  2. produce such records before competent authorities when required; and
  3. maintain audit trails and logs to support regulatory inspections, investigations, or dispute resolution

5. User Cooperation Obligations

  1. cooperate with BYT in meeting regulatory and compliance requirements;
  2. provide additional information or documentation when requested for legal or compliance purposes; and
  3. not obstruct, interfere with, or misrepresent facts during any verification, audit, or investigation process

6. AML and PMLA Compliance

In compliance with the Prevention of Money Laundering Act, 2002 (PMLA) and rules thereunder, the following obligations apply to all Users:

  1. Transaction Thresholds: All Shipment transactions with an Agreed Price above INR 10,00,000 (Indian Rupees Ten Lakhs) require mandatory PAN and GST details of both the Load Provider and the Vehicle Provider to be furnished and verified on the Platform prior to Shipment confirmation;
  2. Suspicious Transaction Reporting: BYT reserves the right to monitor User transactions for suspicious patterns including structuring of transactions to avoid reporting thresholds, repeated transactions at materially below-market rates, or transactions involving Goods inconsistent with the User’s declared business activity. BYT may, without prior notice, report such transactions to FIU-IND as required by law;
  3. Account Freeze: BYT reserves the right to freeze, restrict, or suspend any User account where it reasonably suspects the account is being used for money laundering, financing of terrorism, hawala transactions, or benami freight arrangements prohibited under applicable law;
  4. Prohibited Transactions: Users represent and warrant that the Platform shall not be used for:
    1. hawala or informal value transfer transactions
    2. benami freight or vehicle transactions
    3. financing of terrorist activities; or
    4. any other purpose prohibited under PMLA or applicable law; and
  5. Cooperation: Users agree to cooperate fully with any investigation by FIU-IND, Enforcement Directorate, or any other competent authority in relation to transactions conducted through the Platform.

XIII. RECORD RETENTION

1. Retention Requirement

BYT shall retain KYC records and related information: for such period as may be required under applicable laws, regulations, or directions issued by competent authorities; and for a minimum period of seven (7) years from the date of account closure or last Transaction on the Platform, whichever is later.

2. Scope and Purpose of Records

KYC records may include: identity and verification documents; account registration and KYC data; transaction and activity logs linked to KYC profiles; communication records relevant to verification or compliance; and audit trails, verification reports, and risk assessment outputs. Records are retained for: legal and regulatory compliance; audit, inspection, or inquiry by authorities or the Payment Partner; dispute resolution; fraud detection and investigation; and internal risk management.

3. Secure Storage and Deletion

BYT shall store retained records securely with appropriate technical and organizational safeguards, restricting access to authorized personnel on a need-to-know basis. Upon expiry of the applicable retention period, BYT may delete or anonymize such records, retaining limited information only where required for legal proceedings, regulatory compliance, or fraud prevention.

XIV. LIMITATION OF LIABILITY

1. Reliance on User-Provided Information

BYT relies on information, documents, and declarations provided by Users for KYC verification and onboarding. Users acknowledge that all information submitted by them is their sole responsibility, and BYT is entitled to rely on such information subject to its own verification processes.

2. No Guarantee of Authenticity

BYT does not guarantee or warrant: the accuracy, authenticity, completeness, or validity of any information or documents provided by Users; the identity, credentials, or legitimacy of any User on the Platform; or the outcome or reliability of any KYC verification, whether conducted internally or through third-party service providers.

3. Limitation of Liability

To the extent permitted under applicable law, BYT shall not be liable for any loss, damage, claim, or liability arising out of or in connection with: reliance on false, misleading, or inaccurate information provided by any User; fraud, misrepresentation, or unlawful conduct by any User; errors, delays, or limitations in KYC verification processes; or any unauthorized access, identity misuse, or impersonation by Users.

4. User Responsibility and KYC Disclaimer

Users are solely responsible for verifying the identity and credentials of other Users before entering into Transactions. KYC verification conducted by BYT is intended solely for compliance and risk mitigation purposes and shall not be construed as an endorsement, certification, or guarantee of the identity, credibility, or reliability of any User.

5. Linkage with General Terms

This clause shall be read in conjunction with the limitation of liability provisions set out in the BYT General Terms of Service. In case of any inconsistency, the stricter limitation in favor of BYT shall apply, to the extent permitted under applicable law.

6. Aggregate Liability Cap

Without prejudice to the specific exclusions set out in Clauses XIV.1 to XIV.4 above, and without limiting the linkage with the General Terms described in Clause XIV.5, BYT's total aggregate liability to a User arising out of or in connection with KYC processes, verification outcomes, or any matter governed by this Policy is subject to the following cap:

Notwithstanding any other provision of this Policy or any other BYT policy, BYT's total aggregate liability to a User in connection with the Platform, arising under any theory of liability including contract, tort (including negligence), statute, or equity, shall not in any event exceed the lesser of: (a) the total Platform Fees actually paid by that User to BYT in the three (3) calendar months immediately preceding the event giving rise to the claim; or (b) INR 10,000 (Rupees Ten Thousand only). This cap shall apply to all claims in aggregate and not per incident.

This aggregate liability cap is consistent with and forms part of the general limitation of liability framework set out in the BYT Terms & Conditions, which are incorporated into this Policy by reference.

XV. MODIFICATION OF POLICY

BYT reserves the right to modify, amend, update, or replace this KYC Policy, in whole or in part, at its discretion, from time to time, to reflect: changes in applicable laws or regulatory requirements; updates to Platform features, services, or business models; or operational, security, or compliance considerations. BYT may notify Users of material changes through the Platform, in-app notifications, or registered communication channels. Any updated version shall become effective upon publication on the Platform or such later date as specified. Your continued access to or use of the Platform after the effective date of any modification shall constitute your acceptance of the revised Policy. If you do not agree with any modification, you must discontinue use of the Platform, subject to applicable terms and completion of pending obligations.

XVI. GRIEVANCE AND CONTACT

In accordance with applicable laws, BYT has appointed a Grievance Officer to address User concerns and complaints relating to personal data and Platform usage.

1. Grievance Officer Details

Name: Chetankumar Bhimani | Designation: Director / Grievance Officer

Company: BYT TRANSIT INDIA PRIVATE LIMITED

Email: chetanbhimani@bookyourtruck.in Contact: +91 8511883448

2. Grievance Redressal and Timelines

Users may submit complaints relating to: use of the Platform; content or listings; transactions or conduct of other Users; or any other issues related to the Platform. BYT shall: (a) acknowledge receipt of every grievance within 48 (forty-eight) hours of submission; (b) resolve or provide a substantive response within 30 (thirty) days of receipt, in accordance with Rule 3(2)(d) of the IT (Intermediary Guidelines) Rules, 2021; (c) where a grievance relates to content removal or account action, provide specific reasons for its decision.

Note: BYT does not request confidential information such as OTP, CVV, PIN, or card details via call, email, or any other medium.

BYT LOAD PROVIDER POLICY

Effective Date: 01 April 2026

I. ACCEPTANCE OF TERMS

Thank you for using BYT TRANSIT INDIA PRIVATE LIMITED and its affiliates ("BYT", "BOOKYOURTRUCK.IN", "Company", "we", "us", and "our").

These Load Provider Terms ("Terms") govern your access to and use of the BYT Platform in your capacity as a Load Provider.

By accessing, registering on, or using the Platform as a Load Provider, you:

  1. agree to be bound by these Terms, together with the BYT General Terms and other applicable policies;
  2. enter into a valid and legally binding agreement with BYT; and
  3. acknowledge that the Platform facilitates interactions between independent Users, including:
    1. transportation coordination between Load Providers and Vehicle Providers; and
    2. marketplace interactions for listing, buying, or selling vehicles

If you do not agree to these Terms, you must not access or use the Platform in the capacity of a Load Provider.

Your continued use of the Platform shall constitute ongoing acceptance of these Terms and any updates made from time to time.

II. GENERAL TERMS OF SERVICE

The General Terms of Service ("General Terms") shall apply in addition to these Terms.

These Terms: (a) form an integral part of the General Terms; and (b) shall be read together with, and construed in conjunction with, the General Terms.

In the event of any inconsistency or conflict between these Terms and the General Terms, the provisions of these Terms shall prevail, but only to the extent of such inconsistency and solely in relation to activities undertaken by you in your capacity as a Load Provider.

III. DEFINITIONS

Unless otherwise defined herein, capitalized terms shall have the meanings assigned to them in the General Terms. In addition, the following terms shall have the meanings set out below:

"Vehicle" means any commercial vehicle, along with its driver(s), equipment, and permits, used by a Vehicle Provider for the transportation of a Shipment.

"Agreed Price" means the total price mutually agreed between the Load Provider and the Vehicle Provider for a Shipment through the Platform, prior to any deductions, adjustments, taxes, or applicable charges.

"Detention" means any waiting time at the loading or unloading location beyond the free time specified on the Platform or otherwise agreed, attributable to the Load Provider, consignor, or consignee.

"Net Payout" means the amount determined by the Payment Partner for settlement to the Vehicle Provider in respect of a Shipment, representing the Agreed Price after deduction of applicable Platform Fees, Booking Fees, and other charges as communicated through the Platform, in accordance with the Payment Partner's settlement mechanism and applicable law. BYT does not determine, calculate, or control the Net Payout amount.

"Goods" or "Load" means the products, materials, or items forming part of a Shipment, including all associated packaging, handling requirements, and documentation.

"Shipment" means any consignment of Goods tendered, listed, or posted on the Platform for transportation, including all related packaging, documentation, and instructions.

"Shipment Instructions" means all details, specifications, and requirements provided by the Load Provider in relation to a Shipment, including but not limited to: (a) description of Goods; (b) quantity, weight, and dimensions; (c) declared value; (d) handling requirements; (e) origin and destination; and (f) all applicable statutory and regulatory documents.

"Other Charges" means any additional charges, costs, or expenses applicable to a Shipment other than the Agreed Price or Platform Fees, including but not limited to: (a) detention charges; (b) loading and unloading charges; (c) tolls and entry taxes; (d) penalties; (e) parking fees; and (f) any incidental or ancillary costs.

"POD" or "Proof of Delivery" means documentary or electronic evidence confirming delivery of a Shipment, including: (a) physical acknowledgment; (b) digital confirmation; (c) OTP-based verification; or (d) any other method accepted on the Platform.

"Prohibited Goods" means any goods that are restricted, prohibited, or regulated under applicable law or BYT policies, including but not limited to: (a) narcotics or contraband; (b) counterfeit currency or goods; (c) arms, ammunition, or explosives; (d) radioactive materials; (e) hazardous or highly toxic chemicals without required approvals; (f) any other items restricted for transportation under applicable law; (g) wildlife products, specimens, or any goods protected under the Wild Life (Protection) Act, 1972, including animal parts, ivory, and endangered species products; (h) oversize or overweight loads transported without valid special permits as required under the Motor Vehicles Act, 1988, and applicable State transport regulations; and (i) goods subject to embargo, import restriction, or seizure order under the Customs Act, 1962, CGST Act, 2017, or any other applicable law.

"Payment Partner" means any RBI-regulated Payment Aggregator, partner bank, or third-party payment service provider engaged for processing, holding, and settling freight transaction funds on the Platform. BYT is not a Payment Partner and does not act in the capacity of a Payment Partner.

IV. ELIGIBILITY AND COMPLIANCE

1. Eligibility and Representations

You represent and warrant that:

  1. you are at least 18 years of age and are legally competent to enter into a valid and binding agreement under applicable law;
  2. you are duly authorized to tender, consign, or arrange transportation of the Goods listed on the Platform; and
  3. you shall comply with all applicable laws and regulations, including Goods and Services Tax (GST) laws, E-way bill requirements, and applicable transport, logistics, and commercial regulations in India.

You further represent that all Goods tendered for transportation are lawful and not classified as Prohibited Goods.

2. KYC and Account Information

You agree to: (a) provide accurate, complete, and up-to-date information, including KYC, business, and contact details; (b) maintain and promptly update such information; and (c) promptly notify BYT of any material changes, including change in ownership, control, authorized signatories, licenses, permits, or statutory approvals.

3. Verification and Monitoring by BYT

BYT may, at its sole discretion: (a) verify User information through internal systems or third-party service providers; (b) request additional documentation; and (c) conduct ongoing monitoring of compliance, transaction behaviour, and risk indicators. Such verification or monitoring shall not be construed as certification or endorsement by BYT of any User, Goods, or transaction.

4. Non-Compliance and Enforcement

In the event of non-compliance with these Terms, the General Terms, or applicable laws, BYT may, without prior notice: (a) restrict, suspend, or terminate access to the Platform; (b) withhold, delay, or cancel transactions or payment instructions, subject to applicable terms; (c) report such non-compliance to regulatory or law enforcement authorities; and (d) take any other action as permitted under these Terms, the General Terms, or applicable law.

Permanent blacklisting or termination of the Load Provider's account is subject to the procedural safeguards as per terms of service, which requires: (a) written notice of the proposed blacklisting and grounds therefor; (b) a 7-day period for the Load Provider to submit a written representation; and (c) BYT's consideration of the representation before a final decision.

4A. AML and PMLA Compliance

In compliance with the Prevention of Money Laundering Act, 2002 ("PMLA") and rules thereunder the following obligations apply to all Load Providers:

  1. Transaction Thresholds: All Shipment transactions with an Agreed Price above INR 10,00,000 (Indian Rupees Ten Lakhs) require mandatory PAN and GST details of both the Load Provider and the Vehicle Provider to be furnished and verified on the Platform prior to Shipment confirmation.
  2. Suspicious Transaction Reporting: BYT reserves the right to monitor Load Provider transactions for suspicious patterns including structuring of transactions to avoid reporting thresholds, repeated transactions at materially below-market rates, or transactions involving Goods inconsistent with the Load Provider's declared business activity. Where a suspicious transaction is identified, BYT may, without prior notice, report such transaction to the Financial Intelligence Unit - India (FIU-IND) as required by law.
  3. Account Freeze: BYT reserves the right to freeze, restrict, or suspend any Load Provider account where it reasonably suspects the account is being used for money laundering, financing of terrorism, hawala transactions, or benami freight arrangements prohibited under applicable law.
  4. Prohibited Transactions: Load Providers represent and warrant that the Platform shall not be used, directly or indirectly, for:
    1. hawala or informal value transfer transactions
    2. benami freight or vehicle transactions
    3. financing of terrorist activities; or
    4. any other purpose prohibited under PMLA or applicable law
  5. Cooperation: Load Providers agree to cooperate fully with any investigation by FIU-IND, Enforcement Directorate, or any other competent authority in relation to transactions conducted through the Platform.

V. ROLE OF BYT

BYT operates solely as a technology intermediary platform that facilitates interaction, discovery, and engagement between Users.

BYT enables: (a) discovery, communication, and contracting between Load Providers and Vehicle Providers; and (b) marketplace interactions for listing, buying, or selling vehicles.

1. No Transportation or Logistics Role

BYT does not: (a) act as a transporter, carrier, logistics service provider, broker, agent, dealer, or bailee; (b) own, lease, operate, manage, or control any vehicles or transportation assets; (c) employ drivers or exercise any control over personnel engaged in transportation.

2. No Custody, Possession, or Control

BYT: (a) does not take possession, custody, or control of any Goods at any time; (b) does not control, supervise, or direct the execution of transportation services; (c) does not determine routes, handling procedures, or delivery processes.

3. Independent User-to-User Contract

All transportation arrangements and contracts are entered into directly between the Load Provider and the Vehicle Provider. BYT: (a) is not a party to such contracts; (b) does not assume any contractual, statutory, or fiduciary obligations arising therefrom; and (c) does not guarantee performance, service quality, or compliance by any User.

4. Limitation of Responsibility

To the maximum extent permitted under applicable law, BYT shall not be responsible or liable for (a) any act, omission, default, misrepresentation, negligence, or misconduct of any third party, or for (b) any consequence arising from reliance on third-party services, data, or outputs, whether or not BYT had knowledge of the possibility of such consequence.

5. BYT Platform Revenue - Nature of BYT's Fee Collection

BYT may collect and receive the following charges directly from Users as its own revenue, in consideration for access to and use of the Platform and related services. Such amounts constitute consideration for access to the Platform and do not form part of freight payments between Users:

  1. Platform Fees, including load participation, bidding, or service usage charges;
  2. Booking Fees (being a percentage of freight value payable by the Vehicle Provider upon acceptance of a Shipment);
  3. subscription fees or bundled service plans;
  4. charges for SIM-based tracking, GPS services, fuel security devices, or other technology-enabled services; and
  5. any other service-related charges as may be notified on the Platform from time to time.

All such amounts are payable directly to BYT through authorized payment mechanisms and are independent of any freight payments or contractual consideration between Load Providers and Vehicle Providers.

6. Marketplace Clarification

With respect to the vehicle marketplace: (a) BYT acts solely as a listing and discovery platform; (b) all transactions relating to the purchase, sale, pricing, condition, ownership, or transfer of vehicles are conducted directly between Users. BYT does not: (a) verify or guarantee ownership, title, condition, or legality of vehicles, unless expressly stated; (b) guarantee the accuracy, completeness, or reliability of listings; (c) guarantee the successful completion of any transaction.

7. Force Majeure - Load Provider Rights

Notwithstanding any other provision of these Terms, the following shall apply in the event of a Force Majeure Event:

  1. Cancellation Without Penalty: Where a Force Majeure Event directly affects a booked Shipment route, the loading location, or the unloading location, the Load Provider may cancel the relevant Shipment booking without attracting cancellation charges or penalties, provided the Load Provider notifies BYT and the Vehicle Provider promptly upon becoming aware of the Force Majeure Event and in any event before the Vehicle Provider has departed for the loading location.
  2. Platform Fee Treatment: Platform Fees shall generally be non-refundable during a Force Majeure Event, except where the Force Majeure Event is directly attributable to a failure of BYT's own technology infrastructure (as opposed to external events). In such cases, BYT shall refund Platform Fees within 15 (fifteen) business days.
  3. BYT Notification Obligation: BYT shall make reasonable efforts to notify affected Load Providers of any Force Majeure Event impacting their active Transactions within 24 (twenty-four) hours of becoming aware of such event, through in-app notifications, email, or SMS.
  4. Termination Right: If a Force Majeure Event continues for more than 30 (thirty) consecutive days and materially impacts the Load Provider's ability to use the Platform for their core business purpose, the Load Provider may terminate any affected Shipment booking without penalty by providing written notice to BYT.
  5. This clause is consistent with and incorporates the Force Majeure provisions in the General Terms and Conditions. For the full definition of Force Majeure Event and all applicable provisions, refer to the General Terms and Conditions.

8. Intermediary Status and Safe Harbour

BYT operates as an intermediary under applicable provisions of the Information Technology Act, 2000 and applicable rules. Accordingly: (a) BYT's role is limited to providing access to a technology platform; (b) BYT does not initiate, control, or modify any transaction between Users; and (c) BYT shall be entitled to safe harbour protections to the extent available under applicable law.

VI. POSTING OF SHIPMENTS

1. Shipment Posting and Acceptance

When a Load Provider posts a Shipment on the Platform: (a) Vehicle Providers may submit bids or accept the Shipment, as applicable; and (b) upon acceptance, confirmation, or allocation of the Shipment through the Platform, a legally binding contract is formed directly between the Load Provider and the Vehicle Provider. BYT only facilitates such interactions and is not a party to, and does not assume any obligations under, such contract.

2. Accuracy of Shipment Information

The Load Provider shall ensure that all Shipment Instructions are: (a) accurate, complete, and not misleading; and (b) sufficient to enable safe, lawful, and efficient transportation of the Goods. Vehicle Providers and BYT shall be entitled to rely on such information without independent verification, and BYT shall not be responsible for any consequences arising from inaccuracies or omissions.

3. Packaging, Labelling, and Readiness

The Load Provider shall: (a) ensure that Goods are properly packed, secured, labelled, and suitable for transportation; (b) ensure that the Shipment is ready for loading at the agreed time and location; and (c) provide safe access, infrastructure, and necessary arrangements for loading, unless otherwise agreed. Any delay or issue arising from non-readiness shall be attributable to the Load Provider.

4. Documentation and Regulatory Compliance

The Load Provider shall: (a) provide all required statutory and commercial documents, including invoices, E-way bills, permits, challans, and any other applicable documentation; and (b) ensure full compliance with all applicable laws, regulations, and governmental requirements throughout the transportation process. Any deficiency, inaccuracy, or non-compliance shall be the sole responsibility of the Load Provider.

5. Misdeclaration and Consequences

Any misstatement, inaccuracy, or omission in Shipment Instructions - including as to nature or classification of Goods, weight, dimensions, quantity, declared value, or hazardous or regulated nature - may result in: (a) cancellation of the Shipment; (b) imposition of additional charges, penalties, or detention; and/or (c) recovery of losses or damages incurred by the Vehicle Provider or any third party.

In the event of misdeclaration by a Load Provider, BYT shall be entitled to recover from the Load Provider all direct losses, damages, penalties, regulatory levies, and third-party claims suffered or incurred by BYT as a result, on a full indemnity basis. Such recovery shall include reasonable legal fees and costs of defense. This right of recovery shall be in addition to, and not in substitution of, any other rights or remedies available to BYT under this Policy, the BYT Terms & Conditions, or applicable law.

6. Cancellation of Shipments

The Load Provider shall not cancel an accepted Shipment except in accordance with applicable Platform policies. Cancellation after acceptance may: (a) attract applicable charges, penalties, or forfeiture of amounts paid; and (b) impact account performance metrics, ratings, or access to the Platform.

7. Cancellation Policy Schedule

The applicable cancellation charges, timelines, and stages (including before vehicle dispatch, after vehicle dispatch, and after loading) shall be governed by the BYT Cancellation Policy Schedule as notified on the Platform from time to time. Such schedule shall specify: (a) cancellation charges applicable at each stage as a percentage of Agreed Price or a fixed INR amount; (b) refundability or non-refundability of Platform Fees on cancellation; and (c) impact on performance ratings and account standing. The Cancellation Policy Schedule shall be deemed incorporated into these Terms upon publication on the Platform.

8. No Obligation to Match or Complete

BYT does not guarantee: (a) availability of Vehicle Providers; (b) acceptance of any Shipment; or (c) successful completion of any transaction.

VII. OPERATIONAL RESPONSIBILITIES

1. Shipment Readiness

The Load Provider shall: (a) ensure that Goods are ready for loading at the agreed or scheduled time and location; and (b) provide safe access, necessary infrastructure, and appropriate arrangements for loading, including labour and equipment, unless otherwise agreed. Any delay, failure, or disruption arising from non-readiness shall be attributable to the Load Provider and may result in applicable charges, including detention or cancellation charges, in accordance with Platform policies.

2. Documentation and Compliance

The Load Provider shall ensure availability and accuracy of all required statutory and commercial documents, including: (a) E-way bill; (b) tax invoice; and (c) permits, challans, and any other applicable documents. The Load Provider shall be solely responsible for compliance with all applicable laws and regulations, and for any deficiency, inaccuracy, or non-compliance.

3. Prohibited and Regulated Goods

The Load Provider shall not tender: (a) any illegal or Prohibited Goods; or (b) any hazardous, restricted, or regulated Goods without obtaining and providing all required approvals, permits, declarations, and disclosures. Any violation may result in suspension or termination of account, imposition of penalties, and/or reporting to relevant regulatory or law enforcement authorities.

4. Detention and Delays

A standard free time of up to 4 (four) hours shall apply at each of the loading and unloading locations, unless otherwise specified on the Platform for a particular Shipment or mutually agreed between the Load Provider and Vehicle Provider prior to Shipment confirmation. The maximum permissible free time, where agreed between Users, shall not exceed 24 (twenty-four) hours per location without BYT's express approval. Detention charges shall form part of the payable amounts under the Shipment.

5. Incidents and Reporting

In the event of any accident, theft, damage, seizure, delay, or other incident relating to a Shipment, the Load Provider shall: (a) promptly notify the Vehicle Provider and BYT through the Platform or designated communication channels; and (b) cooperate in all necessary processes, including legal reporting, insurance claims, investigations, and documentation. BYT's role shall be limited to facilitating communication and record-keeping and shall not extend to investigation, adjudication, or claim settlement.

6. Proof of Delivery (POD)

A duly acknowledged (signed and stamped) Proof of Delivery (POD), digital confirmation record on the Platform shall constitute prima facie evidence of delivery of the Shipment in the condition described therein. Such record shall be deemed conclusive for operational and payment purposes unless a written dispute is raised by the Load Provider within twenty-four (24) hours of the POD being recorded on the Platform, supported by documentary evidence. BYT's reliance on a POD, digital confirmation for triggering payment milestone instructions to the Payment Aggregator shall not give rise to any liability on BYT's part for delivery-related disputes raised after such period

Failure to raise a dispute within 24 (twenty-four) hours from receipt of Platform-confirmed delivery notification shall result in deemed acceptance of delivery, and the Shipment shall be treated as completed for all purposes, including payment settlement. Where the Platform notifies a different applicable window for a specific Shipment that specified window shall govern.

7. Insurance and Related Services

The Load Provider shall be responsible for maintaining valid cargo insurance covering the full declared value of the Goods for each Shipment, subject to a minimum coverage of INR 5,00,000 (Indian Rupees Five Lakhs) per consignment, or such higher amount as may be specified on the Platform for specific Shipment categories. A valid policy certificate must be maintained by the Load Provider and made available to BYT on request.

BYT may, from time to time, facilitate access to: (a) cargo insurance for Load Providers; (b) commercial vehicle insurance for Vehicle Providers; and (c) GPS, SIM-based tracking, telematics, or related services. Such services may be provided through third-party insurers or service providers.

In this regard: (a) BYT acts solely as a facilitator providing access to such services; (b) all policy terms, coverage, exclusions, premiums, and claims processes shall be governed by the respective third-party provider; and (c) Users are responsible for reviewing, understanding, and accepting the applicable terms before availing such services.

BYT does not: (a) act as an insurer, broker, intermediary (unless specifically licensed), or underwriting entity; or (b) guarantee issuance of any policy, approval of claims, or extent of coverage. BYT shall not be liable for claim rejections, delays, or disputes with insurers; coverage limitations or exclusions; or any acts, omissions, or failures of insurance or service providers.

8. Risk in Goods

Unless otherwise agreed between Users: risk in the Goods shall transfer to the Vehicle Provider upon successful loading and confirmation on the Platform.

  1. Where loading has been confirmed on the Platform but physical loading is disputed or incomplete, risk shall not transfer until both Platform confirmation AND physical loading are complete - the Platform confirmation alone shall constitute prima facie (not conclusive) evidence of successful loading.
  2. For Goods returned or rejected at the unloading location, risk shall revert to the Load Provider from the time of documented rejection, and the Vehicle Provider shall be responsible only for reasonable care during return transit.
  3. This risk transfer framework is without prejudice to the Carriers Act, 1865 / Carriage by Road Act, 2007 private carrier liability framework as set out in the General Terms - Vehicle Providers operate as Private Carriers and their statutory liability obligations apply from the point of actual physical loading.

VIII. PRICING AND PAYMENTS

1. Payment Obligations

The Load Provider agrees to pay, in connection with each Shipment: (a) the Agreed Freight Price; (b) applicable Platform Fees and Booking Fees (each payable directly to BYT as BYT's own revenue); (c) any Other Charges; and (d) all applicable taxes.

All freight payments shall be made by the Load Provider directly through the payment infrastructure operated by the RBI-regulated Payment Aggregator, via payment methods enabled on the Platform.

BYT's Platform Fees, Booking Fees, and other service-related charges are collected directly by BYT as its own revenue and are independent of freight payments between Users.

2. Platform Fees

Platform Fees shall constitute BYT's own revenue as consideration for access to and use of the Platform and related services, and shall not form part of freight payments between Users.

2A. BYT Platform Revenue Charges

BYT may collect and receive the following charges directly from Users as its own revenue, in consideration for access to and use of the Platform and related services. Such amounts do not form part of freight payments between Users:

  1. Platform Fees, including load participation, bidding, or service usage charges;
  2. Booking Fees (being a percentage of freight value payable by the Vehicle Provider upon acceptance of a Shipment);
  3. subscription fees or bundled service plans;
  4. charges for SIM-based tracking, GPS services, fuel security devices, or other technology-enabled services; and
  5. any other service-related charges as may be notified on the Platform from time to time.

All such amounts are payable directly to BYT through authorized payment mechanisms and are independent of any freight payments or contractual consideration between Load Providers and Vehicle Providers.

2B. Freight Payment Disclaimer

  1. BYT does not collect, receive, hold, store, or control freight payments or any transaction funds between Users at any stage. All freight payments, including escrow handling, settlement, reversals, and adjustments, are processed and executed exclusively by RBI-regulated Payment Aggregators and their partner banks in accordance with applicable law.
  2. BYT's role is limited to recording transaction milestones on the Platform, which are made available to the Payment Aggregator for processing. BYT does not operate, manage, or control any escrow account, payment system, or settlement mechanism, and shall not be responsible for fund handling, settlement timelines, or payment-related disputes.

3. Payment Processing

  1. Freight payments shall be processed through authorized third-party payment service providers, including RBI-regulated Payment Aggregators and partner banks ("Payment Partners").
  2. BYT acts solely as a technology intermediary and does not operate as a bank, payment system operator, escrow agent, or financial institution.
  3. BYT does not collect, receive, hold, store, or control freight payments or any transaction funds between Users at any stage.

4. Escrow, Settlement, and Dispute Hold Mechanism

All freight payments are processed and executed exclusively by RBI-regulated Payment Aggregators and their partner banks ("Payment Partners") in accordance with applicable law and the General Terms.

Key principles include:

  1. Freight payments are collected and held by Payment Partners (not by BYT) until completion of defined milestones;
  2. Milestone-based release of funds, including: Stage 1 - release upon confirmation of successful loading; Stage 2 - release upon delivery and acceptance of POD by the Load Provider;
  3. Full release of amounts at each stage, with no partial retention unless a dispute is raised;
  4. In the event of a valid dispute raised within the specified timeline, the relevant amount may be temporarily held by the Payment Partner until resolution.

BYT:

  1. does not operate or control escrow accounts
  2. does not hold or receive freight funds
  3. does not act as an adjudicating authority in disputes; and
  4. is limited to recording transaction milestones on the Platform and making such milestone confirmations available to the Payment Partner for processing

5. Adjustments and Set-Off

The Payment Partner may, where applicable and in accordance with its terms, adjust or deduct amounts in connection with freight payments. BYT may, where applicable, adjust or deduct its own Platform Fees, Booking Fees, penalties, or Other Charges, and set off any dues against amounts payable or receivable by the User in respect of BYT's own revenue.

6. Payment Timelines and Delays

  1. Payments shall be made strictly within the timelines specified on the Platform. (b) In case of delays, BYT may impose reasonable charges, penalties, or interest, as permitted under applicable law and Platform policies.

7. Anti-Circumvention

Users shall not bypass the Platform for Transactions initiated through the Platform. In the event of a suspected circumvention, BYT shall:

  1. provide written notice of the suspected circumvention event to the Load Provider
  2. allow a 7 (seven) calendar day period for the Load Provider to provide a written explanation or remedy; and
  3. consider reasonable documentary evidence before initiating recovery. BYT may:
  4. suspend or restrict access to the Platform
  5. levy charges up to two (2) times the applicable Platform Fees; and
  6. take any other action as permitted under the General Terms

8. No Direct Payments

The Load Provider shall not make any payments directly to the Vehicle Provider outside the Platform for any Transaction initiated through the Platform. Any such direct payment shall: (a) be deemed a violation of these Terms; and (b) not discharge the Load Provider's payment obligations under the Platform.

9. Payment Responsibility Disclaimer

BYT shall not be responsible or liable for any unauthorized transaction, failed payment, settlement delay, or erroneous debit occurring within the payment infrastructure operated by the RBI-regulated Payment Aggregator or its banking partners, except to the extent directly and solely caused by BYT's own gross negligence or wilful misconduct. For the avoidance of doubt, BYT's role being limited to recording transaction milestones on the Platform shall not by itself constitute gross negligence or wilful misconduct.

IX. SERVICE LEVELS

1. Service Standard

BYT may, from time to time, define, publish, and communicate service levels, operational standards, and performance parameters applicable to Load Providers through the Platform or related policies, including but not limited to: (a) shipment readiness timelines; (b) accuracy and completeness of documentation and regulatory compliance; (c) permissible waiting time, loading, and unloading standards; and (d) performance metrics relating to cancellations, delays, responsiveness, and transaction conduct.

2. Binding Nature

The Load Provider agrees to comply with all applicable service levels, standards, and performance requirements as may be updated or notified on the Platform from time to time. Such standards shall be deemed incorporated into these Terms upon publication or notification on the Platform.

3. Monitoring and Evaluation

BYT may monitor and evaluate User performance based on: (a) system data, transaction history, and behavioural patterns; and (b) compliance with service standards and Platform policies. BYT's determination in this regard shall be reasonable and based on available data, and may be used for enforcement, risk management, and service optimization.

4. Non-Compliance and Consequences

Failure to adhere to applicable service levels may result in: (a) imposition of reasonable charges, penalties, or pre-estimated liquidated damages; (b) restriction of access to certain features or services; and (c) suspension, downgrade, or deactivation of account status. Such actions shall be proportionate to the nature and severity of the non-compliance and taken in accordance with applicable policies and Platform rules.

5. Updates and Modifications

BYT reserves the right to modify, revise, or update service levels, performance metrics, and associated charges from time to time. BYT shall provide a minimum of 15 (fifteen) days' advance notice via in-app notification and registered email. Load Providers who do not agree to revised service levels affecting charges may deactivate their accounts within the notice period without penalty, subject to completion of pending Transactions. Such updates shall become effective upon such publication or notification.

6. No Guarantee of Outcomes

Service levels and performance standards are indicative and intended to improve operational efficiency. BYT does not guarantee specific outcomes, performance levels, or transaction success; or availability of services or Users at any given time.

X. MAINTENANCE OF RECORDS

1. Record Maintenance Obligations

The Load Provider shall: (a) maintain complete, accurate, and up-to-date records relating to all Shipments and transactions conducted through the Platform, including invoices and tax documents, Proof of Delivery (POD), E-way bills, permits, challans, and statutory records, Shipment Instructions and related communications, and payment and transaction details; (b) retain such records for a minimum period of seven (7) years from the date of the relevant transaction, or such longer period as may be required under applicable law, in compliance with Section 36 of the CGST Act, 2017, and applicable tax and financial regulations; and (c) ensure that such records are securely stored, organized, and readily accessible for retrieval when required.

2. Audit and Verification Rights

BYT may, at its discretion and to the extent permitted under applicable law: (a) request access to relevant records for the purposes of verification, audit, compliance checks, fraud prevention, or dispute resolution; (b) require submission of copies, extracts, or supporting documentation within a reasonable timeframe; (c) Retrospective audit requests shall generally be limited to records relating to transactions within the preceding 3 (three) years from the date of the audit request, except where fraud or wilful misconduct by the Load Provider is suspected (in which case the full 7-year record retention period applies); and (d) BYT shall maintain the confidentiality of all commercially sensitive information accessed during any audit, using such information solely for the stated audit purposes and not for competitive or business intelligence purposes unrelated to compliance. These limitations do not restrict BYT's rights under applicable law, including in connection with regulatory investigations or court proceedings.

3. Cooperation Obligation

The Load Provider shall: (a) provide reasonable cooperation in connection with any audit, verification, investigation, or regulatory inquiry; and (b) ensure that all information provided is accurate and not misleading.

4. Non-Compliance and Consequences

Failure to maintain, retain, or provide required records may result in: (a) restriction, suspension, or termination of access to the Platform; (b) withholding or delay of transactions, services, or payment instructions, where applicable; and (c) adverse impact on account standing, performance metrics, or eligibility for Platform features.

5. Regulatory and Legal Use

Records maintained under this clause may be used for: (a) compliance with legal and regulatory requirements; (b) audit and financial reporting purposes; and (c) dispute resolution and evidentiary purposes.

XI. DATA AND COMMUNICATIONS

1. Data Collection and Use

By accessing, registering on, or using the Platform, the Load Provider provides consent to the collection, use, storage, and processing of personal and business data in accordance with the BYT Privacy Policy and applicable laws.

  1. GPS/Telematics Data: Collection and processing of location and telematics data from Load Provider vehicles or devices requires specific consent separate from general registration consent. Users may revoke GPS/telematics consent without affecting their ability to use core Platform services.
  2. Marketing Communications: Consent to receive promotional or marketing communications requires a separate opt-in mechanism distinct from acceptance of these Terms.
  3. AI Model Training: Where BYT uses Load Provider interaction data to train or improve AI models, separate and specific consent shall be obtained as required under the Digital Personal Data Protection Act, 2023.

Such data may include: (a) personal and business information provided during registration or onboarding; (b) transaction and Shipment-related data; and (c) operational data, including location, telematics, and usage data (including data generated through GPS devices, SIM-based tracking, IoT systems, or similar technologies, where applicable and enabled).

2. Purpose of Processing

Personal and operational data may be processed for lawful purposes, including: (a) facilitating Transactions and delivery of Platform services; (b) operational monitoring, safety, and compliance; (c) fraud detection, prevention, and risk management; (d) improving Platform functionality, analytics, and user experience; and (e) complying with applicable laws, regulations, and regulatory directions. All data processing shall be carried out in accordance with the purposes set out in the Privacy Policy.

3. Communications

The Load Provider agrees to receive communications from BYT in connection with the use of the Platform, including service-related updates and notifications, transaction alerts and operational communications, and account-related, compliance, and legal communications. Such communications may be delivered through SMS, email, phone calls, WhatsApp or other messaging platforms, and in-app notifications. The Load Provider may opt out of non-essential communications in accordance with applicable law and Platform controls.

4. Third-Party Sharing

Data may be shared, on a need-to-know basis and for lawful purposes, including: (a) with other Users for the purpose of facilitating and completing Transactions; (b) with service providers, including Payment Partners (Payment Aggregators and banks), KYC and verification providers, insurance providers, and GPS/telematics service providers; and (c) with government authorities, regulators, or law enforcement agencies, where required under applicable law. All such sharing shall be subject to appropriate safeguards and contractual or legal obligations.

5. Use Acknowledgment

The Load Provider acknowledges and agrees that: (a) data processing is necessary for the functioning, security, and integrity of the Platform; (b) use of the Platform constitutes consent to such data practices, subject to the Privacy Policy; and (c) BYT's handling of personal data shall be governed exclusively by the Privacy Policy, which forms an integral part of these Terms.

6. Limited Responsibility of BYT

BYT shall not be responsible for: (a) the independent data practices of other Users; or (b) data handling by third-party service providers operating under their own privacy policies.

7. Your Data Rights

As a Load Provider who is a Data Principal under the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data processed by BYT: (a) Right of Access; (b) Right to Correction; (c) Right to Erasure, subject to legal retention obligations; (d) Right to Nominate; and (e) Right to Withdraw Consent for specific processing activities (including GPS/telematics, marketing, and AI training) at any time without affecting the lawfulness of processing conducted prior to withdrawal. To exercise any of the above rights, please contact the Grievance Officer as set out in Section XVIII of this Policy.

XII. PROHIBITED CONDUCT

1. Prohibited Activities

Users shall not use the Platform to engage in any activity that is unlawful, fraudulent, abusive, or inconsistent with these Terms or applicable law. Without limiting the generality of the foregoing, Users shall not: (a) bypass or attempt to bypass the Platform for any Transactions initiated, identified, or facilitated through the Platform; (b) engage in fraudulent, deceptive, misleading, or dishonest practices; (c) provide false, inaccurate, incomplete, or misleading information in relation to Shipments, payments, KYC, or account details; (d) misuse the Platform, including manipulating transactions, pricing, bidding processes, ratings, or system workflows; (e) attempt unauthorized access to the Platform, accounts, systems, or data of BYT or other Users; (f) introduce or transmit any malicious code, harmful content, or material that violates applicable laws or third-party rights; or (g) use the Platform in a manner that may disrupt, damage, or impair its functionality, security, or integrity.

2. Anti-Circumvention

Users shall not, directly or indirectly, solicit, induce, or encourage other Users, or enter into or attempt to enter into any transaction outside the Platform for any Transaction that was initiated, identified, or facilitated through the Platform. In case of violation, BYT may: (a) levy charges up to two (2) times the applicable Platform Fees or such higher amount as may be specified under the General Terms; (b) suspend, restrict, or terminate account access; and/or (c) take any other action as permitted under these Terms or the General Terms.

3. Monitoring and Enforcement Rights

To the extent permitted under applicable law, BYT may: (a) monitor Platform usage, communications, and transactional activity for compliance, fraud detection, and security purposes; (b) investigate suspected violations using available data, system logs, and user activity records; and (c) take appropriate enforcement actions, including restricting, suspending, or terminating User accounts, removing or restricting access to certain features or services, reversing or blocking transactions, reporting unlawful activities to regulatory or law enforcement authorities, or initiating civil or criminal legal proceedings, where necessary.

4. No Liability for Enforcement Actions

BYT shall not be liable for any loss, damage, or consequences arising from actions taken in good faith under this clause, including account restrictions, suspensions, or enforcement measures.

XIII. DISCLAIMER AND LIMITATION OF LIABILITY

1. Disclaimer

The Platform and all services provided through it are made available on an "as is" and "as available" basis. To the fullest extent permitted under applicable law, BYT expressly disclaims all warranties and representations, whether express, implied, or statutory, including but not limited to: (a) availability, continuity, timeliness, or uninterrupted access to the Platform; (b) accuracy, completeness, reliability, or correctness of any information, data, or content; (c) completion, quality, safety, or outcome of any Shipment or Transaction; (d) performance, conduct, reliability, or compliance of any User; and (e) suitability of the Platform for any specific purpose.

2. Limitation of Liability

To the maximum extent permitted under applicable law, BYT shall not be liable for any loss, damage, or claim arising out of or in connection with: (a) loss, damage, shortage, deterioration, or misdelivery of Goods; (b) delays, failures, disruptions, or cancellations in transportation services; (c) acts, omissions, or defaults of any User or third party; (d) disputes between Users, including those relating to pricing, payments, delivery, or service quality; (e) use of, or inability to use, the Platform; (f) reliance on any information, data, or content available on the Platform; or (g) failures or issues relating to third-party services, including Payment Partners, insurance providers, or telematics/GPS services.

3. Exclusion of Certain Damages

To the fullest extent permitted under applicable law, BYT shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages; or loss of profits, revenue, business opportunity, goodwill, or data; even if advised of the possibility of such damages.

4. Aggregate Liability Cap

In addition to and without limiting the specific disclaimers and exclusions set out in Clauses XIII.1, XIII.2, and XIII.3 above, and applicable across all claims a Load Provider may have against BYT in connection with the Platform:

Notwithstanding any other provision of this Policy or any other BYT policy, BYT's total aggregate liability to a User in connection with the Platform, arising under any theory of liability including contract, tort (including negligence), statute, or equity, shall not in any event exceed the lesser of: (a) the total Platform Fees actually paid by that User to BYT in the three (3) calendar months immediately preceding the event giving rise to the claim; or (b) INR 10,000 (Rupees Ten Thousand only). This cap shall apply to all claims in aggregate and not per incident.

This aggregate liability cap is consistent with and forms part of the general limitation of liability framework set out in the BYT Terms & Conditions, which are incorporated into this Policy by reference.

5. Electronic Records as Evidence

The Load Provider acknowledges and agrees that records maintained by BYT, including Proof of Delivery (POD), system logs and digital records, transaction and payment records, and communications and interaction data, shall constitute valid and admissible evidence in any dispute resolution or legal proceedings, to the extent permitted under applicable law.

6. Basis of Bargain

The Load Provider acknowledges that the limitations of liability set out herein form an essential basis of the agreement between the parties, and that the Platform Fees charged reflect such allocation of risk.

XIV. INDEMNITY

You agree to indemnify, defend, and hold harmless BYT, its directors, officers, employees, affiliates, and service providers ("Indemnified Parties") from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees and expenses) arising out of or in connection with: (a) your access to or use of the Platform or Services; (b) any breach or violation of these Terms, the General Terms, or applicable policies; (c) violation of any applicable laws, regulations, or governmental requirements; (d) any fraud, negligence, wilful misconduct, or default by you or your employees, agents, contractors, or representatives; (e) any inaccuracy, misrepresentation, or omission in Shipment Instructions, KYC details, or any information provided by you; (f) any disputes, claims, or liabilities arising between you and other Users; (g) any loss, damage, or claim relating to the Goods, including misdeclaration, improper packaging, or non-compliance with applicable laws; and (h) any third-party claims, including claims from customers, consignees, regulatory authorities, or service providers.

Indemnity Process

BYT shall have the right to: (a) assume control of the defense, settlement, or resolution of any claim covered under this indemnity; and (b) require your reasonable cooperation in such defense. You shall not settle any claim that affects the rights or liabilities of BYT without BYT's prior written consent.

Note: For individual Load Providers and small business operators below the GST turnover threshold (who may qualify as consumers under the Consumer Protection Act, 2019), an unlimited indemnity obligation may be challenged as an unconscionable contract term under Section 47 of the Consumer Protection Act.

Survival

This indemnity shall survive termination or expiry of these Terms.

XV. TERMINATION

1. Suspension or Termination by BYT

BYT may, at its sole discretion and subject to applicable law, suspend, restrict, or terminate a User's access to the Platform, with or without prior notice, where it reasonably believes that: (a) the User has violated these Terms, the General Terms, or any applicable policies; (b) there is suspected fraudulent, unlawful, deceptive, or harmful activity; (c) such action is necessary for security, risk management, operational, or legal reasons; or (d) continued access by the User may adversely affect the Platform, other Users, or BYT. Where practicable and appropriate, BYT may provide prior notice of such action.

2. Termination by User

The Load Provider may discontinue use of the Platform or request account deactivation at any time, subject to: (a) completion, closure, or settlement of all ongoing Shipments and Transactions; and (b) payment of all outstanding dues, charges, and liabilities.

3. Effect of Suspension or Termination

Upon suspension or termination: (a) access to the Platform and related services may be immediately restricted or discontinued; (b) ongoing Transactions may be completed, reassigned, suspended, or cancelled in accordance with Platform policies and applicable terms; (c) any payments, settlements, or escrow-based processes shall continue to be governed by the applicable payment and settlement mechanisms (managed exclusively by the Payment Partner); and (d) all outstanding obligations, including payments, liabilities, indemnities, and regulatory compliance obligations, shall remain valid and enforceable.

4. No Liability for Termination

To the extent permitted under applicable law, BYT shall not be liable for any loss, damage, or consequences arising from suspension or termination of access to the Platform in accordance with these Terms.

5. Survival

The following provisions shall survive termination or expiry of these Terms, to the extent applicable: (a) payments, dues, and settlement obligations; (b) limitation of liability and disclaimers; (c) indemnity obligations; (d) dispute resolution and governing law; (e) data retention, audit, and regulatory compliance; and (f) any other provisions which by their nature are intended to survive.

XVI. GENERAL TERMS

1. No Partnership or Agency

Nothing in these Terms shall be deemed to create any partnership, joint venture, agency, employment, or fiduciary relationship: (a) between BYT and any User; or (b) between Users themselves. Users act as independent contracting parties at all times.

2. Assignment

BYT may assign, novate, or transfer its rights and obligations under these Terms, in whole or in part: (a) to any affiliate or group company, without prior notice to Users; and (b) to any unaffiliated third party, including in connection with a merger, acquisition, restructuring, business transfer, or sale of assets, subject to prior written notice of at least thirty (30) days to Users, to the extent required under applicable law. Users who object to such assignment to an unaffiliated third party may terminate their account within the notice period without attracting cancellation charges or penalties, provided that no ongoing Shipments or Transactions remain pending at the time of such termination. Users shall not assign, transfer, or delegate their rights or obligations under these Terms without the prior written consent of BYT.

3. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority: (a) such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable; and (b) the remaining provisions shall continue in full force and effect.

4. Waiver

Failure or delay by BYT in exercising any right, power, or remedy under these Terms shall not constitute a waiver of such right or prevent or restrict the future exercise of that or any other right. Any waiver shall be effective only if made in writing.

5. Entire Agreement

These Terms, together with the General Terms, Privacy Policy, and other applicable policies, constitute the entire agreement between BYT and the User with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, representations, or communications, whether written or oral.

6. Interpretation

In these Terms, unless the context otherwise requires: (a) Headings are for convenience only and shall not affect interpretation; (b) "including" shall be construed as "including without limitation"; (c) words importing the singular shall include the plural and vice versa; (d) references to any statute shall be construed as references to the same as amended, modified, re-enacted, or replaced from time to time; (e) references to "written" or "in writing" shall include communications made through email, in-app messaging, or other electronic means recognized under applicable law; (f) references to "days" shall mean calendar days unless expressly stated otherwise; and (g) any obligation on a party not to do any act or thing shall be deemed to include an obligation not to permit, authorize, or cause such act or thing to be done, whether directly or indirectly.

XVII. GOVERNING LAW

All disputes, claims, or controversies arising out of or in connection with these Terms, the use of the Platform, or any Transactions undertaken through the Platform shall be resolved in accordance with the dispute resolution and arbitration provisions set out in the BYT General Terms of Service, which are incorporated herein by reference.

1. Operational Dispute Resolution Process

Without prejudice to the formal dispute resolution mechanism under the General Terms, the following first-level operational dispute process shall apply to commonly arising disputes between Users:

  1. POD (Proof of Delivery) Disputes

Where a Load Provider disputes delivery or POD:

  1. the dispute must be raised through the Platform within 48 (forty-eight) hours of delivery notification
  2. the Load Provider shall provide: Shipment reference number, specific grounds of dispute, and supporting evidence (including photographs, communications, weighment slips, if applicable). BYT shall facilitate communication between Users and use available Platform records to assist in resolution within 7 (seven) business days, on a best-effort basis

  1. Detention Charge Disputes

Where detention charges are disputed:

  1. the Load Provider shall raise the dispute within 24 (twenty-four) hours of notification; and
  2. such dispute shall be supported by timestamp or Platform-generated records. BYT may review available Platform data and communicate indicative observations within 5 (five) business days, without acting as an adjudicating authority

  1. Misdeclaration Recovery Claims

Where BYT seeks recovery for losses arising from misdeclaration: BYT shall provide a written statement of claim, including supporting documentation. Such notice shall be provided at least 7 (seven) days prior to any deduction from payable amounts or initiation of recovery proceedings.

  1. Escalation to Formal Dispute Resolution

If a dispute is not resolved through the above process, either party may escalate the matter to mediation and arbitration in accordance with the General Terms.

2. Nature of BYT's Role in Disputes

BYT's role under this clause is limited to: (a) facilitating communication between Users; and (b) sharing or reviewing Platform-generated records. BYT does not:

  1. adjudicate disputes
  2. determine liability; or
  3. act as an arbitrator, mediator, or judicial authority

3. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

4. Jurisdiction

Subject to arbitration provisions and to the extent permitted under applicable law, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over: (a) matters not subject to arbitration; and (b) enforcement of arbitral awards or interim reliefs.

XVIII. CONTACT AND GRIEVANCE OFFICER

In accordance with applicable laws, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules, 2021") and other applicable regulations, BYT has appointed a Grievance Officer to address User concerns and complaints in relation to the Platform.

1. Grievance Officer Details

Name: Mr. Chetankumar Bhimani

Designation: Director / Grievance Officer

Company: BYT TRANSIT INDIA PRIVATE LIMITED

Email: chetanbhimani@bookyourtruck.in

Contact Number: +91 8511883448

Address: 26, Indrajit Tenament, Opp. NS Mills, T B Nagar, Ahmadabad City, Ahmedabad - 382350, Gujarat, India

2. Scope of Grievances

Users may raise complaints or grievances relating to: (a) use of the Platform or Services; (b) Shipments, Transactions, or marketplace listings; (c) content, data, or communications on the Platform; (d) conduct of other Users; (e) privacy or data protection concerns; and (f) any other issue arising in connection with the Platform.

3. Grievance Redressal Process

Complaints may be submitted via email or through any other designated communication channels made available on the Platform. BYT shall acknowledge receipt of the complaint within forty-eight (48) hours, in accordance with the IT Rules, 2021. BYT shall review and process such grievances in a fair and reasonable manner and may request additional information or documentation for verification, where necessary.

4. Resolution Timelines

BYT shall resolve grievances within thirty (30) days from the date of receipt of the complaint, in accordance with Rule 3(2)(d) of the IT Rules, 2021. Where additional time is required due to complexity, third-party involvement, or regulatory requirements, BYT shall communicate the status and expected timelines to the User, to the extent practicable.

5. Escalation and Regulatory Rights

If a User is not satisfied with the resolution provided, the User may: (a) pursue remedies available under applicable law; or (b) approach relevant regulatory, statutory, or judicial authorities.

BYT VEHICLE PROVIDER POLICY

Effective Date: 01 April 2026

I. ACCEPTANCE OF TERMS

Thank you for using BYT TRANSIT INDIA PRIVATE LIMITED and its affiliates ("BYT", "BOOKYOURTRUCK.IN", "Company", "we", "us", and "our").

These Vehicle Provider Terms ("Terms") govern your access to and use of the BYT Platform in your capacity as a Vehicle Provider (Supply Side User).

By accessing, registering on, or using the Platform in any manner as a Vehicle Provider, you:

  1. agree to be bound by these Terms, together with the BYT General Terms of Service, Privacy Policy, and other applicable policies, as may be updated from time to time;
  2. enter into a valid and legally binding agreement with BYT; and
  3. acknowledge and agree that BYT operates solely as a technology intermediary platform facilitating interactions between independent Users and does not provide transportation services.

If you do not agree to these Terms, you must not access or use the Platform in the capacity of a Vehicle Provider.

II. DEFINITIONS

Unless otherwise defined herein, capitalized terms shall have the meanings assigned to them in the BYT General Terms of Service. In addition, the following terms shall have the meanings set out below:

"Vehicle Provider" means any User who provides or makes available a Vehicle for the purpose of transportation of a Shipment through the Platform, and includes individual truck owners, fleet owners, transporters, or any logistics service providers offering vehicle-based transport services.

"Driver" means any individual engaged, employed, contracted, or otherwise authorized by the Vehicle Provider to operate or drive a Vehicle for the purpose of executing a Shipment.

"Trip" means the complete execution of a Shipment, commencing from the reporting of the Vehicle at the loading location and ending upon delivery of the Goods and confirmation of Proof of Delivery (POD) in accordance with these Terms.

"Agreed Price" means the total price mutually agreed between the Load Provider and the Vehicle Provider for a Shipment through the Platform, prior to any deductions, adjustments, taxes, or applicable charges.

"Net Payout" means the amount determined by the Payment Partner for settlement to the Vehicle Provider in respect of a completed Shipment, representing the Agreed Price after deduction of applicable Platform Fees, Booking Fees, and other charges as communicated through the Platform, in accordance with the Payment Partner's settlement mechanism and applicable law. BYT does not determine, calculate, or control the Net Payout amount.

"Platform Fee" means any fee, subscription charge, listing fee, or other charge levied by BYT for providing access to or facilitating use of the Platform, which constitutes BYT's own revenue and does not form part of freight payments between Users.

"Booking Fee" means a percentage of the Agreed Price payable by the Vehicle Provider to BYT upon acceptance of a Shipment through the Platform, as specified by BYT from time to time, which constitutes BYT's own revenue and does not form part of freight payments between Users.

"Other Charges" means any additional charges, costs, or expenses applicable to a Shipment other than the Agreed Price or Platform Fees, including but not limited to detention charges, loading and unloading charges, tolls, penalties, parking fees, and any incidental or ancillary costs.

"Payment Partner" means any RBI-regulated Payment Aggregator, partner bank, or third-party payment service provider engaged for processing, holding, and settling freight transaction funds on the Platform. BYT is not a Payment Partner and does not act in the capacity of a Payment Partner.

III. ELIGIBILITY AND COMPLIANCE

1. Eligibility and Representations

The Vehicle Provider represents and warrants that:

  1. it is at least 18 years of age and legally competent to enter into a binding agreement under applicable Indian law;
  2. it is duly authorized to provide Vehicles for transportation and to perform its obligations under these Terms;
  3. all Vehicles made available on the Platform are: validly registered under applicable law; covered by valid permits, fitness certificates, and insurance; and compliant with applicable transport and safety regulations. BYT reserves the right to audit transactions, request supporting documentation, and conduct investigations in cases of suspected fraud, misconduct, or policy violations.
  4. all Drivers engaged by the Vehicle Provider hold valid and effective driving licenses appropriate for the class of Vehicle and comply with all applicable transport, safety, and road regulations;
  5. it shall comply with all applicable laws and regulations, including but not limited to: the Motor Vehicles Act, 1988 and rules made thereunder; applicable GST laws; and Carriage by Road Act, 2007 and rules made thereunder (which repealed and replaced the Carriers Act, 1865).

2. KYC and Account Information

The Vehicle Provider agrees to: (a) provide accurate, complete, and up-to-date information, including KYC and business details; (b) maintain and promptly update such information in the event of any change; and (c) ensure that all documents submitted remain valid at all times during use of the Platform.

3. Regulatory and Operational Updates

The Vehicle Provider shall promptly notify BYT of any material changes, including: (a) suspension, cancellation, or expiry of vehicle permits, licenses, or insurance; (b) blacklisting, regulatory action, or legal proceedings affecting operations; and (c) change in ownership, control, or business structure.

4. Verification and Monitoring by BYT

BYT may, at its discretion: (a) verify User information and documents through internal or third-party processes; (b) request additional documentation or clarification where required; and (c) monitor compliance on an ongoing basis. Such verification or monitoring shall not be construed as certification or endorsement by BYT of any Vehicle Provider, Vehicle, or Driver.

5. Non-Compliance

In the event of non-compliance with these Terms or applicable laws, BYT may: (a) restrict, suspend, or terminate access to the Platform; (b) withhold or adjust BYT's own Platform Fee charges, where applicable; and (c) take any other action as permitted under these Terms or applicable law. Permanent blacklisting or termination of account is subject to the procedural safeguards set out in Clause XVIII.1A below.

6. AML and PMLA Compliance

In compliance with the Prevention of Money Laundering Act, 2002 ("PMLA") and rules thereunder, the following obligations apply to all Vehicle Providers:

  1. Transaction Thresholds: All Shipment transactions with an Agreed Price above INR 10,00,000 (Indian Rupees Ten Lakhs) require mandatory PAN and GST details of both the Load Provider and the Vehicle Provider to be furnished and verified on the Platform prior to Shipment confirmation.
  2. Suspicious Transaction Reporting: BYT reserves the right to monitor Vehicle Provider transactions for suspicious patterns including structuring of transactions to avoid reporting thresholds, repeated transactions at materially below-market rates, or transactions involving Goods inconsistent with the Vehicle Provider's declared operations. Where a suspicious transaction is identified, BYT may, without prior notice, report such transaction to the Financial Intelligence Unit - India (FIU-IND) as required by law.
  3. Account Freeze: BYT reserves the right to freeze, restrict, or suspend any Vehicle Provider account where it reasonably suspects the account is being used for money laundering, financing of terrorism, hawala transactions, or benami freight arrangements prohibited under applicable law.
  4. Prohibited Transactions: Vehicle Providers represent and warrant that the Platform shall not be used, directly or indirectly, for:
    1. hawala or informal value transfer transactions
    2. benami freight or vehicle transactions
    3. financing of terrorist activities; or
    4. any other purpose prohibited under PMLA or applicable law
  5. Cooperation: Vehicle Providers agree to cooperate fully with any investigation by FIU-IND, Enforcement Directorate, or any other competent authority in relation to transactions conducted through the Platform.

IV. ROLE AND STATUS OF VEHICLE PROVIDER

1. Independent Contractor Status

The Vehicle Provider acts as an independent service provider and not as an employee, agent, partner, or representative of BYT. Nothing in these Terms shall be construed to create any: employment relationship; agency or fiduciary relationship; or partnership or joint venture between BYT and the Vehicle Provider. The Vehicle Provider shall have full control over its Vehicles and Drivers, manner and means of execution of transportation services, and operational decisions relating to each Shipment.

2. Carrier Classification and Responsibility

  1. The Vehicle Provider operates as an independent carrier and shall be solely responsible for the execution of transportation services.
  2. The Vehicle Provider shall bear full responsibility and liability for: pickup, transit, and delivery of Goods; compliance with applicable transport laws; and acts or omissions of its Drivers, employees, agents, or contractors.
  3. BYT operates solely as a technology intermediary platform and does not act as a common carrier, private carrier, transport contractor, broker, or logistics service provider.
  4. Nothing contained in these Terms shall be deemed to classify BYT as a carrier under the Carriage by Road Act, 2007 or any other applicable law.

3. Direct Contract Between Users

  1. Upon acceptance or allocation of a Shipment through the Platform, a legally binding contract is formed directly between the Load Provider and the Vehicle Provider. (b) BYT is not a party to such contract and does not assume any obligations or liabilities arising therefrom. (c) All rights, obligations, and liabilities in relation to the Shipment shall rest solely between the Load Provider and the Vehicle Provider.

V. VEHICLE AND DRIVER OBLIGATIONS

The Vehicle Provider shall ensure compliance with the following obligations at all times during use of the Platform:

1. Vehicle Compliance

The Vehicle Provider shall ensure that each Vehicle used for any Shipment: (a) is validly registered and supported by all applicable documents, including registration certificate (RC), valid permits and authorizations, fitness certificate, and valid insurance coverage as required under applicable law; (b) is roadworthy, properly maintained, and compliant with all applicable safety and transport regulations; and (c) complies with applicable load capacity and weight restrictions, including those prescribed under law or specified in the Shipment Instructions.

2. Driver Compliance

The Vehicle Provider shall ensure that all Drivers engaged in the execution of a Shipment: (a) hold valid and effective driving licenses appropriate for the class of Vehicle; (b) comply with all applicable laws, safety standards, and traffic regulations; (c) are medically fit and not under the influence of alcohol, narcotics, or any prohibited substances while performing transportation services; and (d) conduct themselves in a professional and lawful manner during the execution of the Shipment. The Vehicle Provider shall be fully responsible for all acts, omissions, negligence, or misconduct of its Drivers, employees, agents, or contractors.

3. Operational Responsibility

The Vehicle Provider shall be solely responsible for: (a) timely reporting of the Vehicle at the designated loading location; (b) proper pickup, handling, transportation, and delivery of Goods; (c) selection of route, transit management, and execution of the Trip; (d) safety, security, and condition of the Goods during transit; and (e) compliance with all applicable laws, permits, and regulatory requirements during the course of transportation.

4. Incident Reporting and Compliance

In the event of any accident, breakdown, delay, theft, seizure, or regulatory action during transit, the Vehicle Provider shall: (a) promptly notify the Load Provider and BYT through the Platform; (b) take all reasonable steps to mitigate loss or damage; and (c) cooperate in all necessary processes, including insurance claims, legal reporting, and investigation.

VI. ACCEPTANCE AND EXECUTION OF SHIPMENTS

1. Acceptance of Shipment

Vehicle Providers may bid for or accept Shipments through the Platform. Upon acceptance or allocation of a Shipment: (a) a legally binding contract is formed directly between the Vehicle Provider and the Load Provider; and (b) the Vehicle Provider shall be obligated to execute the Shipment in accordance with the agreed terms, Shipment Instructions, and applicable laws. BYT only facilitates such interaction and is not a party to the contract.

2. Execution Responsibility

The Vehicle Provider shall: (a) report the Vehicle at the designated loading location within the agreed time; (b) ensure appropriate supervision during loading to the extent reasonably possible; (c) verify that the Goods correspond with the Shipment Instructions, to the extent reasonably observable; (d) transport the Goods safely, securely, and in compliance with applicable laws; and (e) deliver the Goods to the correct consignee and obtain valid Proof of Delivery (POD) in accordance with the Platform requirements.

3. Delay, Failure, and Default

The Vehicle Provider shall be responsible for any delay, failure, or disruption in execution of a Shipment arising from: vehicle breakdown or mechanical issues; driver unavailability, misconduct, or negligence; route deviation, unauthorized stoppage, or improper transit handling; or any other cause attributable to the Vehicle Provider or its personnel. Such delay or default may result in: (a) liability for applicable damages, penalties, or compensation; and/or (b) platform-level actions by BYT, including restriction, suspension, or downgrade of account status.

4. Subcontracting and Assignment Restrictions

The Vehicle Provider shall not assign, subcontract, or delegate the execution of any Shipment to any third party without: (a) prior disclosure to and consent of the Load Provider; and (b) compliance with applicable laws and Platform policies. Notwithstanding the above, the Vehicle Provider shall remain fully liable for acts and omissions of any subcontractor, driver, or third party engaged, and for performance of the Shipment in all respects.

VII. GOODS HANDLING AND LIABILITY

1. Custody and Risk Transfer

Unless otherwise expressly agreed between the Users: (a) custody and risk in the Goods shall transfer to the Vehicle Provider upon completion of loading of the Goods onto the Vehicle at the designated loading location; and (b) such risk shall continue with the Vehicle Provider until delivery of the Goods and confirmation of Proof of Delivery (POD) in accordance with these Terms.

2. Liability of Vehicle Provider

The Vehicle Provider shall be solely responsible and liable for any loss, damage, theft, shortage, or deterioration of Goods occurring during the period in which the Goods are under the custody and control of the Vehicle Provider.

The Vehicle Provider shall ensure that all Vehicles deployed for execution of Shipments are free from any financial, legal, or ownership-related encumbrances that may adversely affect the execution of the Shipment. In the event that any Vehicle is seized, repossessed, detained, or otherwise interfered with by any financier, lender, authority, or third party during the course of a Shipment due to any act, omission, or default attributable to the Vehicle Provider (including non-payment of loans or financial obligations):

  1. the Vehicle Provider shall be solely responsible for all resulting consequences, including delay, loss, damage, or non-delivery of Goods;
  2. the Vehicle Provider shall indemnify and hold harmless the Load Provider and BYT against any losses, damages, claims, costs, or liabilities arising therefrom; and
  3. such event shall not be treated as a Force Majeure event.

Without limiting the generality of the foregoing, the Vehicle Provider shall indemnify, defend, and hold harmless BYT, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  1. the Vehicle Provider's acts, omissions, or defaults in the provision of transportation services;
  2. any breach of the Vehicle Provider's representations, warranties, or obligations under this Policy or the BYT Terms & Conditions;
  3. any violation of applicable law, including motor vehicle regulations, environmental norms, or labour laws; or
  4. any damage to, or loss of, goods or third-party property arising from the Vehicle Provider's operations.

The indemnity obligations set out in this Clause shall survive termination or expiry of the Vehicle Provider's registration on or access to the Platform, and shall be in addition to, and not in substitution of, any other rights or remedies available to BYT or the Load Provider under this Policy, the BYT Terms & Conditions, or applicable law.

3. Exceptions to Liability

The Vehicle Provider shall not be liable for loss, damage, or delay to the extent that such loss or damage is directly caused by: (a) a Force Majeure Event; (b) inherent defect, natural deterioration, or latent condition of the Goods not discoverable upon reasonable inspection; or (c) any act, omission, negligence, or misrepresentation of the Load Provider, consignor, or consignee, including improper packaging, misdeclaration, or inadequate documentation. The burden of proof for such exceptions shall lie with the Vehicle Provider.

4. Goods Verification and Right to Refuse

The Vehicle Provider shall: (a) verify the Shipment Instructions and condition of Goods to the extent reasonably observable at the time of loading; (b) ensure that the nature of Goods corresponds with the declared description, to the extent reasonably ascertainable; and (c) have the right to refuse loading or transportation of Goods that are misdeclared, improperly packed, unsafe or hazardous without proper disclosure, or in violation of applicable laws or Platform policies.

5. Limitation Relating to Sealed or Packed Goods

Where Goods are tendered in sealed packages or containers and their contents cannot be reasonably verified, the Vehicle Provider shall not be responsible for discrepancies in quantity, quality, or description, except to the extent of external damage, tampering, or loss during transit.

VIII. DOCUMENTATION AND COMPLIANCE

The Vehicle Provider shall comply with the following documentation and regulatory obligations during the execution of each Shipment:

1. Mandatory Documentation

The Vehicle Provider shall ensure that, at all times during transit, the Vehicle carries all applicable and valid documents required under law, including but not limited to: (a) E-way bill (where applicable); (b) tax invoice, delivery challan, or other shipment-related documents; (c) vehicle registration certificate (RC); (d) permits, fitness certificate, and insurance documents; and (e) any other documents required under applicable laws, regulations, or Shipment Instructions.

2. Verification of Documents

The Vehicle Provider shall: (a) verify, to the extent reasonably possible, that all documents provided by the Load Provider are complete and appear valid; and (b) promptly notify the Load Provider of any apparent discrepancy or deficiency prior to commencement of transit.

3. Compliance During Transit

The Vehicle Provider shall: (a) ensure compliance with all applicable laws and regulations during transit; (b) cooperate with lawful inspections, checks, or requirements imposed by authorities; and (c) ensure that no act or omission during transit results in violation of applicable laws.

4. Liability for Non-Compliance

The Vehicle Provider shall be solely responsible for any penalties, fines, detention of Vehicle or Goods, seizure, or legal consequences arising from: (a) failure to carry required documents; (b) non-compliance with applicable laws during transit; or (c) acts or omissions attributable to the Vehicle Provider or its Drivers.

5. Limitation of Responsibility for Load Provider Documents

The Vehicle Provider shall not be liable for inaccuracies in documents provided by the Load Provider, except where such inaccuracies were reasonably identifiable and not raised prior to transit.

IX. PROOF OF DELIVERY (POD)

1. Modes of Proof of Delivery

Delivery of a Shipment shall be evidenced by Proof of Delivery ("POD"), which may include: physical acknowledgment duly signed and stamped by the consignee; OTP-based or digital confirmation through the Platform; or any other method of delivery confirmation accepted on the Platform.

2. Legal Effect of POD

Such POD shall constitute prima facie evidence of delivery, subject to challenge in accordance with the dispute resolution procedures set out in the General Terms and these Terms.

3. Deemed Completion

If no dispute is raised within the prescribed timeline: (a) the delivery shall be deemed to have been successfully completed; and (b) the Shipment shall be treated as completed for all purposes, including payment settlement and closure of the Transaction.

4. Responsibility of Vehicle Provider

The Vehicle Provider shall ensure: (a) accurate and valid POD is obtained at the time of delivery; (b) POD is properly uploaded or recorded on the Platform in accordance with applicable procedures; and (c) no unauthorized or fraudulent confirmation of delivery is made. Failure to comply may result in withholding of payments, penalties, or platform-level action, including suspension.

X. PRICING AND PAYMENTS

1. Entitlement to Payment

The Vehicle Provider shall be entitled to receive the Net Payout in respect of each completed Shipment, as determined and settled by the Payment Partner in accordance with the milestone-based settlement mechanism and applicable law.

For the avoidance of doubt: BYT's Platform Fees and Booking Fees constitute BYT's own revenue collected directly from Users and are not deducted by BYT from the freight amount held by the Payment Partner.

All freight payments shall be subject to successful completion of the Shipment and compliance with these Terms.

2. Payment Processing and Regulatory Position

  1. Payments under the Platform shall be processed through authorized third-party payment service providers, including RBI-regulated Payment Aggregators ("Payment Partners").
  2. BYT acts solely as a technology facilitator and does not: operate as a bank, financial institution, or payment system provider; collect, receive, hold, store, or control freight payments or any transaction funds between Users at any stage; or act as an escrow agent.
  3. All freight payments, including fund handling, settlement, escrow, reversals, and adjustments, are processed and executed exclusively by RBI-regulated Payment Aggregators and their partner banks in accordance with applicable law. BYT does not operate, manage, or control any escrow account, payment system, or settlement mechanism.

3. Milestone-Based Settlement

Freight payments shall be settled by the Payment Partner to the Vehicle Provider in stages based on Platform-recorded milestone confirmations, including:

  1. Stage 1 - Loading Confirmation: Upon confirmation by the Load Provider that the Goods have been successfully loaded onto the Vehicle, as recorded on the Platform and transmitted to the Payment Partner for processing;
  2. Stage 2 - Delivery Confirmation (POD): Upon submission and acceptance of valid Proof of Delivery (POD), as recorded on the Platform and transmitted to the Payment Partner for processing.

Each stage shall be subject to the Payment Partner's platform workflows and verification mechanisms. BYT's role is limited to recording milestone confirmations on the Platform and making such confirmations available to the Payment Partner.

4. Adjustments, Deductions, and Set-Off

  1. BYT Revenue Adjustments: BYT may, to the extent permitted under applicable law, adjust or set off amounts relating to its own Platform Fees, Booking Fees, or other service charges against amounts payable or receivable by the Vehicle Provider in respect of BYT's own revenue.
  2. Freight Payment Adjustments: Any adjustments or deductions relating to freight payments (including detention charges, damages, penalties, transaction related charges or dispute resolutions,) shall be executed by the Payment Partner in accordance with its systems, applicable law, and the instructions of authorised Users as recorded on the Platform. BYT does not perform, approve, or control freight payment adjustments.

5. Freight Payment Holds and Dispute Management

Freight Payments may be temporarily withheld or placed on hold by the Payment Partner in cases including: pending disputes between Users; suspected fraud or policy violations; incomplete documentation or POD; or regulatory or compliance requirements. Such holds shall be resolved in accordance with the dispute resolution process and applicable policies. BYT shall not be liable for any direct, indirect, or consequential loss of business, revenue, opportunity, goodwill, or cash flow disruption arising from any hold, delay, suspension, or adjustment of freight payments by the Payment Aggregator or its banking partners. Such holds are operated exclusively by the RBI-regulated Payment Aggregator in accordance with applicable law and the terms of the payment processing arrangement, and BYT's role is strictly limited to recording the relevant transaction milestones on the Platform.

6. Anti-Circumvention

The Vehicle Provider shall not directly or indirectly solicit, induce, or transact with any User outside the Platform for any Freight Transaction initiated through the Platform.

In the event of a suspected circumvention, BYT shall:

  1. provide written notice of the suspected circumvention event to the Vehicle Provider
  2. allow a 7 (seven) calendar day period for the Vehicle Provider to provide a written explanation or remedy; and
  3. consider reasonable documentary evidence of the alleged off-platform dealing before initiating recovery. Following this process, BYT may:
  4. impose charges up to two (2) times the applicable Platform Fees
  5. suspend, restrict, or terminate account access; and/or
  6. take any other action as permitted under these Terms or the General Terms

7. No Direct Payments Outside Platform

The Vehicle Provider shall not accept Freight payments directly from the Load Provider outside the Platform for any Transaction initiated through the Platform. Any such direct payment shall be deemed a violation of these Terms and shall not discharge either party's payment obligations under the Platform.

8. Payment Structure and Revenue Clarification

BYT may collect and receive certain charges directly from Users as consideration for access to and use of the Platform and related services. Such charges shall constitute BYT's own revenue and shall not form part of freight payments between Users. These charges may include, without limitation: (a) Platform Fees, including load participation, bidding, or service usage charges; (b) Booking Fees (being a percentage of freight value payable by the Vehicle Provider upon acceptance of a Shipment); (c) subscription fees or bundled service plans; (d) charges for SIM-based tracking, GPS services, fuel security devices, or other technology-enabled services; and (e) any other service-related fees as may be notified on the Platform from time to time. All such amounts are payable directly to BYT through authorized payment mechanisms and are independent of any freight payments or contractual consideration between Load Providers and Vehicle Providers.

Freight Payment Disclaimer

BYT does not collect, receive, hold, store, or control freight payments or any transaction funds between Users at any stage. All freight payments, including escrow handling, settlement, reversals, and adjustments, are processed and executed exclusively by RBI-regulated Payment Aggregators and their partner banks in accordance with applicable law.

BYT's role is limited to recording transaction milestones on the Platform, which are made available to the Payment Aggregator for processing, and BYT shall not be responsible for fund handling, settlement timelines, or payment-related disputes. BYT does not operate, manage, or control any escrow account, payment system, or settlement mechanism.

XI. SERVICE LEVELS

1. Service Standards and Performance Metrics

The Vehicle Provider shall comply with all service levels, operational standards, and performance metrics as may be defined and communicated by BYT through the Platform or related policies from time to time, including but not limited to: (a) reporting at the loading location within the agreed or scheduled time; (b) adherence to transit timelines and delivery schedules; (c) proper conduct during execution of Shipments; and (d) maintaining acceptable performance indicators, including cancellation rates, delay frequency, and service reliability.

2. Binding Nature of Service Levels

The Vehicle Provider acknowledges and agrees that such service levels and performance standards: (a) are integral to the functioning of the Platform; and (b) shall be binding upon the Vehicle Provider as updated or notified from time to time.

3. Consequences of Non-Compliance

Failure to comply with applicable service levels may result in actions including: (a) imposition of reasonable charges, penalties, or liquidated damages, as specified on the Platform; (b) restriction of access to certain features, bidding opportunities, or Shipments; (c) downgrade of account status, ranking, or visibility on the Platform; and/or (d) suspension or termination of account access.

4. Updates and Modifications

BYT reserves the right to modify or update service levels, performance metrics, and associated charges from time to time. BYT shall provide a minimum of 15 (fifteen) days' advance notice via in-app notification and registered email before any changes to service levels that affect charges or penalties applicable to the Vehicle Provider. Vehicle Providers who do not agree to revised service levels affecting charges may deactivate their accounts within the notice period without penalty, subject to completion of pending Shipments and settlement of outstanding dues. Such updates shall become effective upon such notice period expiry or notification, as applicable.

BYT does not guarantee any minimum number of Shipments, earnings, revenue, or business opportunities to the Vehicle Provider. Availability of Shipments shall depend on market conditions, User demand, and Platform dynamics.

XII. INSURANCE AND RISK MANAGEMENT

1. Mandatory Insurance Obligations

The Vehicle Provider shall, at all times during use of the Platform, maintain valid and adequate insurance coverage, including: (a) motor vehicle insurance as required under applicable law; and (b) third-party liability insurance covering risks arising from operation of the Vehicle. The Vehicle Provider shall ensure that such insurance policies remain valid and effective throughout the execution of each Shipment.

2. Cargo and Additional Insurance

  1. The Vehicle Provider acknowledges that responsibility for obtaining cargo insurance in respect of the Goods shall primarily rest with the Load Provider, unless otherwise agreed between the Users. (b) The Vehicle Provider may, at its discretion, obtain additional insurance coverage for Goods-in-transit or operational risks.

3. Platform-Facilitated Services

BYT may, from time to time, facilitate access to third-party services, including: cargo insurance products; commercial vehicle insurance; GPS, telematics, or tracking solutions; and fuel monitoring or fuel security devices. Such services are provided by independent third-party providers.

4. Role of BYT

In relation to insurance and related services: (a) BYT acts solely as a facilitator for access to such services and does not act as an insurer, insurance intermediary, broker, agent, or underwriting entity; (b) all policies, coverage, premiums, and claims shall be governed exclusively by the terms and conditions of the respective third-party provider; and (c) Users are responsible for reviewing and understanding the applicable policy terms before availing such services.

5. Disclaimer of Insurance Liability

To the extent permitted under applicable law, BYT shall not be responsible or liable for: rejection, delay, or settlement of insurance claims; adequacy or scope of coverage; acts or omissions of any insurer or service provider; or any loss or damage arising from reliance on such insurance or services.

XIII. TELEMATICS, GPS & FUEL SECURITY DEVICES

1. Introduction of Telematics and Device-Based Services

BYT may, from time to time, introduce or facilitate access to device-based and telematics-enabled services, including: GPS tracking solutions; telematics and fleet monitoring systems; fuel monitoring or fuel security devices; and SIM-based or IoT-enabled tracking solutions. Such services may be offered through third-party service providers.

2. Nature of Services and Data Collection

In connection with such services: (a) devices and related services shall be provided, installed, and maintained by independent third-party providers; (b) data collected may include real-time and historical location data, route and trip information, fuel consumption and usage patterns, driving behavior and vehicle performance data, and device diagnostics and system health data; and (c) such data shall be collected and processed in accordance with the BYT Privacy Policy and applicable law.

3. Consent and User Responsibility

  1. Use of telematics, GPS, or fuel-related devices shall be subject to the User's consent, where required under applicable law. (b) The Vehicle Provider shall ensure that appropriate consent, authorizations, and disclosures are obtained from Drivers or other relevant personnel, where required. (c) The Vehicle Provider shall be responsible for proper use, handling, and maintenance of such devices, where applicable.

4. Role of BYT

In relation to such devices and services: (a) BYT acts solely as a facilitator or platform enabling access to such services; (b) BYT does not manufacture, install, operate, or control such devices; and (c) all service levels, performance, and obligations shall be governed by the terms of the respective third-party provider.

5. Disclaimer of Warranties and Performance

To the extent permitted under applicable law, BYT does not make any representations or warranties regarding: accuracy, completeness, or reliability of tracking or telematics data; uninterrupted availability or performance of such devices or services; fuel savings, cost reduction, or operational efficiency; or suitability of such devices for any specific purpose.

6. Limitation of Liability

BYT shall not be liable for any loss, damage, injury, or consequence arising from the use of, or reliance on, GPS, telematics, SIM-tracking, or fuel-monitoring data available on the Platform, including reliance on such data for operational, financial, commercial, compliance, or safety-critical decisions. Users expressly acknowledge that such data is generated by independent third-party devices and networks and may be subject to interruption, error, or delay beyond BYT's control.

XIV. DATA AND COMMUNICATIONS

1. Data Collection and Processing

By accessing or using the Platform, the Vehicle Provider consents to the collection, use, storage, and processing of information in accordance with the BYT Privacy Policy and applicable law. Such information may include: (a) personal and business information, including KYC details; (b) transaction and operational data, including Trip details, Shipment execution data, and payment records; and (c) device, location, and telematics data, including GPS tracking, route data, fuel usage, and driving behavior, where applicable.

  1. GPS/Telematics Data: Collection and processing of location and telematics data from Vehicle Provider vehicles or devices requires specific consent separate from general registration consent. Vehicle Providers may revoke GPS/telematics consent without affecting their ability to use core Platform services.
  2. Marketing Communications: Consent to receive promotional or marketing communications requires a separate opt-in mechanism distinct from acceptance of these Terms.
  3. AI Model Training: Where BYT uses Vehicle Provider interaction data to train or improve AI models, separate and specific consent shall be obtained as required under the Digital Personal Data Protection Act, 2023.

2. Purpose of Processing

The above data may be used for purposes including: (a) facilitating Transactions and execution of Shipments; (b) operational monitoring, safety, and compliance; (c) fraud detection, risk management, and dispute resolution; (d) improving Platform functionality, analytics, and service quality; and (e) compliance with applicable laws, regulatory requirements, and lawful requests from authorities.

3. Communications

The Vehicle Provider agrees to receive communications from BYT, including: (a) service-related updates, alerts, and notifications; (b) transaction-related communications; (c) compliance, verification, and account-related communications; and (d) promotional or marketing communications, where consent is provided. Such communications may be sent via SMS, email, phone calls, WhatsApp, or in-app notifications. The Vehicle Provider may opt out of non-essential communications in accordance with applicable law and Platform controls.

4. Data Sharing

Data may be shared, where necessary, with: (a) other Users for the purpose of executing Transactions; (b) service providers, including Payment Partners, KYC providers, insurance providers, GPS/telematics providers, and analytics vendors; and (c) government authorities, regulators, or law enforcement agencies, where required under applicable law. Users shall use such data solely for transaction-related purposes and in compliance with applicable data protection laws.

5. User Acknowledgment

The Vehicle Provider acknowledges that: (a) data processing is essential for the functioning of the Platform; and (b) continued use of the Platform constitutes consent to such data practices, subject to the Privacy Policy.

6. Data Rights

As a Vehicle Provider who is a Data Principal under the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data processed by BYT: (a) Right of Access: You may request a summary of the personal data BYT holds about you and the processing activities conducted on such data. (b) Right to Correction: You may request correction of inaccurate or incomplete personal data. (c) Right to Erasure: You may request erasure of personal data no longer necessary for the purpose for which it was collected, subject to BYT's legal retention obligations under the CGST Act, 2017, Income Tax Act, 1961, and other applicable laws. (d) Right to Nominate: You may nominate another individual to exercise your data rights in the event of your death or incapacity. (e) Right to Withdraw Consent: You may withdraw consent for specific processing activities (including GPS/telematics, marketing, and AI training) at any time without affecting the lawfulness of processing conducted prior to withdrawal. To exercise any of the above rights, please contact the Grievance Officer as set out in Section XXI of this Policy. For the complete description of your rights, refer to the Privacy Policy.

XV. PROHIBITED CONDUCT

1. Prohibited Activities

The Vehicle Provider shall not use the Platform to engage in any activity that is unlawful, fraudulent, or inconsistent with these Terms. Without limiting the generality of the above, the Vehicle Provider shall not: (a) transport or attempt to transport any Prohibited Goods, including illegal, restricted, hazardous, or undeclared goods in violation of applicable law or Platform policies; (b) bypass or attempt to bypass the Platform for any Transaction initiated through the Platform; (c) manipulate or attempt to manipulate pricing, bidding processes, availability, or any system-driven functionality of the Platform; (d) provide false, misleading, or inaccurate information relating to Vehicles, Drivers, Shipments, documents, or account details; (e) misuse the Platform, including through unauthorized access, data scraping, reverse engineering, or interference with system integrity or security; (f) engage in fraudulent, deceptive, or dishonest practices, including fake confirmations, false POD submissions, or misrepresentation of delivery status; (g) use any automated means, bots, or scripts to access or use the Platform without authorization; or (h) engage in any conduct that may harm BYT, other Users, or third parties.

2. Anti-Circumvention

The Vehicle Provider shall not directly or indirectly solicit, induce, or engage with any Load Provider outside the Platform for any Transaction identified through the Platform. Any such conduct shall constitute a material breach of these Terms.

3. Enforcement Rights of BYT

In the event of any violation or suspected violation of this Clause, BYT may, to the extent permitted under applicable law: (a) monitor and review User activity for compliance and security purposes; (b) investigate and request additional information or documentation; (c) take appropriate actions, including restriction or suspension of account access, permanent termination of the account, withholding of payments or benefits where applicable, or imposition of penalties or recovery of losses; (d) report unlawful activities to relevant authorities; and (e) initiate legal proceedings, where necessary.

XVI. DISCLAIMER AND LIMITATION OF LIABILITY

1. Disclaimer

The Platform and all services provided through it are made available on an "as is" and "as available" basis. The Vehicle Provider acknowledges and agrees that: (a) BYT operates solely as a technology intermediary platform; (b) BYT does not act as a transporter, carrier, logistics service provider, broker, or agent; (c) BYT does not take possession, custody, or control of any Goods; and (d) BYT does not guarantee the performance, conduct, or reliability of any User. To the fullest extent permitted under applicable law, BYT makes no representations or warranties regarding availability, continuity, or uninterrupted access to the Platform; accuracy, completeness, or reliability of information; completion, quality, or outcome of any Shipment or Transaction; or performance or conduct of any User.

2. Limitation of Liability

To the fullest extent permitted under applicable law, BYT shall not be liable for any loss, damage, or claim arising out of or in connection with: (a) loss, damage, shortage, or deterioration of Goods; (b) delays, failures, or disruption in transportation services; (c) disputes between Users, including those relating to payments, delivery, or service quality; (d) use of or inability to use the Platform; or (e) reliance on any information, data, or content available on the Platform.

3. Exclusion of Indirect Damages

In no event shall BYT be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of business or revenue, loss of goodwill, or loss of data, even if advised of the possibility of such damages.

4. Aggregate Liability Cap

Notwithstanding the specific limitations set out in Clauses XVI.1, XVI.2, and XVI.3 above, and applicable to BYT's total liability to a Vehicle Provider across all claims arising in connection with the Platform:

Notwithstanding any other provision of this Policy or any other BYT policy, BYT's total aggregate liability to a User in connection with the Platform, arising under any theory of liability including contract, tort (including negligence), statute, or equity, shall not in any event exceed the lesser of: (a) the total Platform Fees actually paid by that User to BYT in the three (3) calendar months immediately preceding the event giving rise to the claim; or (b) INR 10,000 (Rupees Ten Thousand only). This cap shall apply to all claims in aggregate and not per incident.

This aggregate liability cap is consistent with and forms part of the general limitation of liability framework set out in the BYT Terms & Conditions, which are incorporated into this Policy by reference.

5. Applicability

The limitations and exclusions set out in this Clause shall apply: (a) whether the claim arises in contract, tort (including negligence), or otherwise; and (b) regardless of the form or basis of the claim.

XVII. INDEMNITY

The Vehicle Provider agrees to indemnify, defend, and hold harmless BYT, its directors, officers, employees, affiliates, and service providers from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees and expenses) arising out of or in connection with: (a) use of the Platform or Services by the Vehicle Provider; (b) any breach of these Terms, the General Terms, Privacy Policy, or other applicable policies; (c) violation of any applicable laws, regulations, or statutory requirements, including transport, tax, or safety laws; (d) any loss, damage, delay, theft, or shortage of Goods occurring during execution of a Shipment; (e) any act, omission, negligence, or misconduct of the Vehicle Provider or its Drivers, employees, agents, or subcontractors; (f) any inaccuracy, misrepresentation, or omission in information, documents, or declarations provided by the Vehicle Provider; and (g) any dispute, claim, or proceeding initiated by another User or third party in relation to a Shipment, Transaction, or use of the Platform.

Additional Provisions

  1. BYT shall have the right to assume control of the defense and settlement of any claim, at the cost of the Vehicle Provider, where required. (b) The Vehicle Provider shall cooperate fully in the defense of such claims and shall not settle any matter affecting BYT without prior written consent of BYT. (c) The obligations under this Clause shall survive termination or suspension of the Vehicle Provider's account.

XVIII. TERMINATION

1. Suspension or Termination by BYT

BYT may, at its discretion, suspend, restrict, or terminate the Vehicle Provider's access to the Platform where it reasonably believes that: (a) the Vehicle Provider has breached these Terms or any applicable policies; (b) there is suspected fraudulent, unlawful, or harmful activity; (c) the Vehicle Provider poses a risk to other Users, the Platform, or regulatory compliance; or (d) such action is necessary for security, operational, or legal reasons. Where practicable, BYT may provide prior notice of such action.

1A. Procedural Safeguards for Permanent Blacklisting

Permanent blacklisting or permanent termination of the Vehicle Provider's account shall be subject to the following procedural safeguards, consistent with T&C §XII.5A(c) and the Load Provider Policy §IV.4:

  1. BYT shall provide written notice of the proposed blacklisting and the grounds therefor;
  2. BYT shall provide the Vehicle Provider with a 7 (seven) day period to submit a written representation;
  3. BYT shall consider the representation before taking a final decision on permanent blacklisting.

These procedural obligations shall not apply where immediate suspension is necessary to prevent ongoing fraud, harm, or regulatory breach.

2. Termination by Vehicle Provider

The Vehicle Provider may discontinue use of the Platform or request account deactivation at any time, subject to: (a) completion or closure of all ongoing Shipments and Transactions; and (b) settlement of any outstanding dues, penalties, or obligations.

3. Effect of Termination

Upon suspension or termination: (a) access to the Platform may be restricted or discontinued; (b) ongoing Shipments may be completed, reassigned, or cancelled in accordance with Platform policies; (c) any outstanding payments, liabilities, or obligations shall remain enforceable; and (d) BYT may retain relevant data in accordance with applicable laws and the Privacy Policy. Upon termination, BYT shall promptly notify the relevant Payment Partner. Any freight payment amounts held by the Payment Partner in connection with the Vehicle Provider's completed or in-progress Transactions shall be settled by the Payment Partner to the rightful party in accordance with the Payment Partner's policies and applicable law, within a reasonable period. BYT shall provide the Vehicle Provider with a final transaction statement reflecting milestone confirmations recorded on the Platform within 10 (ten) business days of termination.

4. Survival

The provisions relating to payments and dues, limitation of liability, indemnity, dispute resolution, and data retention and compliance shall survive termination to the extent applicable.

XIX. GENERAL TERMS

1. No Partnership or Agency

Nothing contained in these Terms shall be deemed to create any partnership, joint venture, agency, employment, or fiduciary relationship between BYT and the Vehicle Provider, or between the Vehicle Provider and any other User. The Vehicle Provider shall act solely as an independent contractor.

2. Assignment

BYT may assign, novate, or transfer its rights and obligations under these Terms, in whole or in part, to any affiliate, group company, successor, or third party, including in connection with a merger, acquisition, restructuring, or sale of business, to the extent permitted under applicable law. (b) In case of assignment to an unaffiliated third party, BYT shall provide at least 30 (thirty) days' prior notice to Users, where required under applicable law. (c) The Vehicle Provider shall not assign, transfer, or delegate its rights or obligations under these Terms without prior written consent of BYT.

3. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority: such provision shall be deemed modified to the extent necessary to make it enforceable; and the remaining provisions shall continue in full force and effect.

4. Waiver

Failure by BYT to enforce any provision of these Terms at any time shall not be deemed a waiver of its rights to enforce such provision or any other provision at a later time.

5. Entire Agreement

These Terms, together with the General Terms, Privacy Policy, and other applicable policies, constitute the entire agreement between BYT and the Vehicle Provider and supersede all prior communications, understandings, or agreements.

6. Interpretation

Headings and section titles are for convenience only and shall not affect interpretation. (b) References to "including" shall mean "including without limitation." (c) Words in the singular shall include the plural and vice versa, where the context requires. (d) References to statutes or regulations shall include amendments, re-enactments, or replacements thereof. (e) References to "written" or "in writing" include communications via email and in-app messaging, unless otherwise required. (f) References to "days" shall mean calendar days unless specified as business days, and "business days" shall mean days on which banks are open in Ahmedabad, Gujarat. (g) Any obligation not to do something includes an obligation not to permit or allow such act to be done by another person.

XX. GOVERNING LAW AND DISPUTE RESOLUTION

All disputes, claims, or controversies arising out of or in connection with these Terms, the use of the Platform, or any Transactions undertaken through the Platform shall be resolved in accordance with the dispute resolution and arbitration provisions set out in the BYT General Terms of Service, which are incorporated herein by reference.

1. Operational Dispute Resolution Process

Without prejudice to the formal dispute resolution mechanism under the General Terms, the following first-level operational dispute process shall apply to commonly arising disputes between Users:

POD Disputes

Where a Vehicle Provider disputes delivery status, POD rejection, or non-acceptance: the dispute must be raised through the Platform within 24 (twenty-four) hours of delivery completion or POD upload; the Vehicle Provider shall provide:

  1. Shipment reference number
  2. specific grounds of dispute; and
  3. supporting evidence (including POD copy, photographs, communication records, GPS logs, if applicable). BYT shall facilitate communication between Users and use available Platform records to assist in resolution within 7 (seven) business days, on a best-effort basis

Detention Charge Disputes

Where detention charges claimed by the Vehicle Provider are disputed: the Vehicle Provider shall ensure that detention claims are raised through the Platform with supporting timestamps or records; where such claims are challenged by the Load Provider, BYT may review available Platform data and communicate indicative observations within 5 (five) business days, without acting as an adjudicating authority.

Payment / Short Payment Disputes

Where a Vehicle Provider disputes short payment, delayed settlement, or deductions applied to the Net Payout, the Vehicle Provider shall raise the dispute through the Platform within a reasonable time along with:

  1. Shipment reference number
  2. details of the disputed amount; and
  3. supporting records. BYT may review available Platform data and facilitate clarification between Users and/or Payment Partners, without assuming liability

Misdeclaration Impact Claims

Where losses arise to the Vehicle Provider due to misdeclaration or incorrect Shipment Instructions: the Vehicle Provider shall notify BYT through the Platform with supporting documentation; BYT may facilitate communication and documentation exchange between Users. BYT does not determine liability but may assist in documentation for further legal or insurance processes.

Escalation to Formal Dispute Resolution

If a dispute is not resolved through the above process, either party may escalate the matter to mediation and arbitration in accordance with the General Terms.

2. Nature of BYT's Role in Disputes

BYT's role under this clause is limited to: facilitating communication between Users; and sharing or reviewing Platform-generated records. BYT does not: adjudicate disputes; determine liability; or act as an arbitrator, mediator, or judicial authority.

3. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

4. Jurisdiction

Subject to the arbitration provisions and to the extent permitted under applicable law, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over: matters not subject to arbitration; and enforcement of arbitral awards, interim reliefs, or injunctive proceedings.

XXI. CONTACT AND GRIEVANCE OFFICER

In accordance with applicable laws, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, BYT has appointed a Grievance Officer to address User concerns and complaints in relation to the Platform.

1. Grievance Officer Details

Name: Mr. Chetankumar Bhimani

Designation: Director / Grievance Officer

Company: BYT TRANSIT INDIA PRIVATE LIMITED

Email: chetanbhimani@bookyourtruck.in

Contact Number: +91 8511883448

Address: 26, Indrajit Tenament, Opp. NS Mills, T B Nagar, Ahmedabad City, Ahmedabad - 382350, Gujarat, India

2. Scope of Grievances

Vehicle Providers may raise complaints or grievances relating to: use of the Platform or Services; Shipments, Trips, or Transactions; payments, settlements, or deductions; conduct of other Users; content, data, or communications on the Platform; privacy or data protection concerns; or any other issue arising in connection with the Platform.

3. Grievance Redressal Process

Complaints may be submitted via email or through designated Platform channels. BYT shall acknowledge receipt within 48 (forty-eight) hours, as required under applicable law. BYT may request additional information or documentation for verification and resolution.

4. Resolution Timeline

BYT shall endeavour to resolve grievances within 30 (thirty) days of receipt, in accordance with Rule 3(2)(d) of the IT Rules, 2021.

5. Escalation Rights

If a User is not satisfied with the resolution: (a) the User may pursue remedies available under applicable law; or (b) approach appropriate regulatory or judicial authorities.

BYT THIRD PARTY SERVICES POLICY

Effective Date: 01 April 2026

I. PURPOSE AND OBJECTIVE

This Third Party Services Policy (“Policy”) is established to:

II. APPLICABILITY AND SCOPE

1. Applicability

This Policy applies to all Users who access, utilize, interact with, or avail any third-party services through or in connection with the BYT Platform, including but not limited to Load Providers, Vehicle Providers, Registered Business Users, and Authorized Sub-Users.

2. Scope of Third-Party Services

For the purposes of this Policy, “third-party services” shall include any products, services, integrations, or functionalities provided by independent third-party service providers and made available through the Platform, including without limitation:

  1. payment processing and settlement services provided by Payment Aggregators, banks, or financial institutions;
  2. GPS devices, telematics systems, SIM-based tracking, fuel security devices, and related monitoring solutions; [Note: BYT may collect service-related charges for facilitating access to such services as its own platform revenue; refer to Clause VI.1A and VII.1 of this Policy]
  3. insurance services, including cargo insurance and commercial vehicle insurance, facilitated through insurers or intermediaries;
  4. KYC, identity verification, authentication, and background verification services;
  5. analytics tools, AI-based systems, fraud detection, and risk assessment services;
  6. fuel cards, FASTag services, toll-related services, and allied financial or operational services; and
  7. logistics, device providers, installation partners, maintenance vendors, and other operational service providers

3. Nature of Integration

Such third-party services may be:

  1. integrated through APIs, SDKs, or system-level integrations;(b) made available via in-app features, links, or embedded services; or(c) facilitated through referrals, partnerships, or marketplace listings

BYT does not control or operate such services.

4. Governing Framework

This Policy shall be read in conjunction with:

  1. the BYT Terms & Conditions;(b) the BYT Privacy Policy;(c) the BYT KYC Policy; and(d) any other applicable BYT policies governing User conduct and Platform usage

In the event of any inconsistency, this Policy shall prevail only with respect to matters relating to third-party services.

III. NATURE OF THIRD-PARTY SERVICES

1. Independent Service Providers

All third-party services made available through the Platform are provided by independent third-party entities and not by BYT.

2. Role of BYT

In relation to such third-party services, BYT:

  1. acts solely as a technology intermediary or facilitator;(b) enables access, integration, discovery, or connectivity to such services through the Platform; and(c) does not own, operate, control, manage, endorse, or guarantee such services or the service providers

3. No Contractual Relationship with BYT

Users acknowledge and agree that:

  1. any engagement, transaction, or arrangement in relation to third-party services is solely between the User and the respective third-party service provider;
  2. such third-party services are governed by the terms, conditions, privacy policies, and service-level commitments of the respective third-party provider; and
  3. BYT is not a party to, and does not assume any obligations, liabilities, or responsibilities arising out of, any contract or arrangement between the User and such third-party provider

4. No Agency or Partnership

Nothing in this Policy shall be construed as creating any partnership, joint venture, agency, or employment relationship between BYT and any third-party service provider.

IV. USER ACKNOWLEDGEMENT AND CONSENT

1. User Consent and Authorization

By accessing or using any third-party services through the Platform, the User:

  1. provides free, specific, informed, and unambiguous consent to interact, transact, and share information with such third-party service providers;
  2. authorizes BYT to collect, process, and share relevant personal, business, transactional, or operational data with such third-party providers strictly to the extent necessary for enabling, facilitating, or improving such services, in accordance with the BYT Privacy Policy and applicable law;
  3. agrees to be bound by the applicable terms, conditions, privacy policies, and service frameworks of such third-party providers; and
  4. acknowledges that such consent forms a lawful basis for processing under applicable data protection laws, including the Digital Personal Data Protection Act, 2023

2. User Responsibility and Due Diligence

The User shall:

  1. independently review and understand the terms, policies, pricing, and service conditions of the relevant third-party provider prior to availing such services;
  2. exercise due diligence and reasonable care in selecting, using, and relying upon such third-party services; and
  3. ensure compliance with all applicable laws and contractual obligations in relation to such services

3. Limited Role of BYT in Data Sharing

The User acknowledges that:

  1. BYT shares data only on a need-to-know basis for service enablement and operational purposes;
  2. BYT does not control or monitor how third-party providers process such data once shared; and
  3. such third-party providers shall be independently responsible for compliance with applicable data protection and privacy laws

V. DATA SHARING AND PRIVACY

1. Scope of Data Sharing

BYT may share User data with third-party service providers strictly on a need-to-know and purpose-specific basis, including but not limited to:

  1. identity, KYC, and verification data;(b) transaction, payment, and Shipment-related data;(c) vehicle details, GPS location data, telematics, and tracking information; and(d) device-related or operational data required for service enablement

2. Legal and Regulatory Compliance

Such data sharing shall be:

  1. carried out in accordance with the BYT Privacy Policy;(b) compliant with applicable laws, including the Digital Personal Data Protection Act, 2023 and other relevant regulations; and(c) limited strictly to the extent necessary for enabling, facilitating, or improving the relevant third-party service

3. Independent Processing by Third Parties

The User acknowledges and agrees that:

  1. once data is shared with a third-party provider, such provider acts as an independent data fiduciary or processor (as applicable under law);
  2. BYT does not control, supervise, or monitor how such third parties collect, process, store, transfer, or use the data; and
  3. such third parties shall be solely responsible for their data protection practices, security measures, and compliance with applicable laws

4. Cross-Border and System-Level Transfers

Where applicable, User data may be processed or stored on systems located outside India by third-party providers, subject to:

  1. applicable legal and regulatory requirements; and(b) the policies and safeguards implemented by such third-party providers

5. Limitation of Liability

To the extent permitted under applicable law, BYT shall not be liable for:

  1. any misuse, unauthorized access, breach, or loss of data occurring at the level of the third-party provider; or(b) any failure by such third-party provider to comply with applicable data protection or privacy obligations

VI. PAYMENT SERVICES DISCLAIMER

1. Third-Party Payment Processing

All freight payments between Users on the Platform are processed exclusively through independent third-party payment service providers, including RBI-regulated Payment Aggregators and their partner banks. BYT does not collect, receive, hold, store, or control freight payments or any transaction funds between Users at any stage.

1A. BYT Platform Service Charges

BYT may collect and receive Platform Fees, Booking Fees, subscription or bundle charges, SIM tracking charges, GPS service charges, fuel security device charges, and other service-related payments directly as its own revenue in accordance with applicable BYT policies and this Policy. Such amounts constitute consideration for access to and use of the Platform and related services, and do not form part of freight payments between Users. All such BYT platform service charges are collected by BYT in its own capacity as a technology platform provider and are not subject to Payment Aggregator processing as freight transaction funds.

2. Limited Role of BYT

In relation to freight payments between Users, BYT:

  1. does not collect, receive, hold, store, or control freight payments or any transaction funds between Users at any stage;
  2. does not operate, manage, or control any escrow account, payment system, or mechanism;
  3. does not act as a Payment Aggregator, payment gateway, bank, or financial institution; and
  4. does not guarantee the success, completion, timing, or settlement of any payment transaction

3. Escrow and Settlement Mechanism

Where applicable, freight payments may be processed through an escrow-based mechanism operated exclusively by the RBI-regulated Payment Aggregator and its partner bank.

In such cases:

  1. all funds are held, managed, and released solely by the Payment Aggregator;
  2. payments are triggered and executed solely by the Payment Aggregator based on transaction milestones (such as loading confirmation or Proof of Delivery (POD)) recorded on the Platform by BYT and made available to the Payment Partner for processing; and
  3. BYT’s role is limited to recording transaction milestones on the Platform, which are made available to the Payment Partner for processing; BYT does not operate, manage, or control any payment system, escrow account, or settlement mechanism

4. User Acknowledgment

Users acknowledge and agree that:

  1. any failure, delay, reversal, or error in payment processing is attributable to the relevant payment service provider or banking partner;
  2. such transactions are governed by the terms, conditions, and policies of the respective Payment Aggregator and bank; and
  3. disputes relating to payment processing, settlement, reversals, or chargebacks shall be resolved in accordance with the policies of the relevant third-party provider

5. Limitation of Liability

To the fullest extent permitted under applicable law, BYT shall not be liable for:

  1. payment failures, delays, reversals, or settlement issues;
  2. any loss arising from banking system errors, technical failures, or third-party service disruptions; or
  3. any disputes between Users and payment service providers

VII. GPS, TELEMATICS AND TRACKING SERVICES

1. Third-Party Provision of Services

All GPS tracking, telematics, SIM-based tracking, fuel monitoring, and related device-based services made available through the Platform are provided by independent third-party vendors. For the avoidance of doubt, BYT may collect SIM tracking charges, GPS service charges, fuel security device charges, and other related service-enabling payments directly as its own revenue, as consideration for facilitating access to and use of such third-party services through the Platform. Such amounts constitute platform service charges and do not form part of freight payments between Users.

2. No Warranty or Guarantee by BYT

BYT does not make any representations or warranties, express or implied, in relation to such services, including but not limited to:

  1. real-time or historical accuracy, completeness, or reliability of tracking or telematics data;
  2. uninterrupted, continuous, or error-free availability of such services;
  3. performance, durability, installation quality, or compatibility of any devices; or
  4. network availability, signal strength, or data transmission reliability

3. User Responsibility and Risk Acknowledgment

Users acknowledge and agree that:

  1. such services are dependent on multiple external factors, including device condition, network connectivity, third-party systems, and environmental conditions;
  2. BYT shall not be responsible for any inaccuracies, delays, or gaps in data arising from such factors; and
  3. Users shall exercise independent judgment and due care while using such data

4. Restriction on Reliance

Users shall not rely solely on GPS, telematics, or tracking data provided through the Platform or third-party services for:

  1. operational decision-making without independent verification; or
  2. safety-critical, emergency, compliance, or regulatory decisions

5. Limitation of Liability

To the extent permitted under applicable law, BYT shall not be liable for:

  1. any loss, damage, delay, or incident arising from reliance on tracking or telematics data;
  2. device malfunction, installation defects, or maintenance issues; or
  3. any failure or non-performance of third-party tracking or device service providers

VIII. INSURANCE AND FINANCIAL SERVICES

1. Third-Party Provision of Services

All insurance and related financial services made available through the Platform are provided by licensed insurers, insurance intermediaries, or financial service providers, in accordance with applicable laws and regulations.

2. Limited Role of BYT

In relation to such services, BYT:

  1. acts solely as a facilitator for access to insurance and financial service offerings;
  2. does not act as an insurer, insurance intermediary, broker, or underwriting entity;
  3. does not assume, undertake, or bear any insurance risk or financial liability; and
  4. does not guarantee issuance of policies, approval of claims, premium pricing, or coverage terms

3. Governing Terms and User Responsibility

Users acknowledge and agree that:

  1. all insurance policies, coverage, benefits, exclusions, and conditions are governed exclusively by the terms and conditions of the respective insurer or financial service provider;
  2. Users are solely responsible for reviewing and understanding such terms prior to availing any insurance or financial service; and
  3. all interactions relating to policy issuance, endorsements, renewals, cancellations, and claims shall be directly between the User and the relevant provider

4. Claims and Dispute Handling

All claims, disputes, grievances, or liabilities arising in connection with insurance or financial services:

  1. shall be handled and resolved solely by the respective insurer or financial service provider; and
  2. shall be governed by applicable laws, including regulations issued by the Insurance Regulatory and Development Authority of India (IRDAI), and the policies of such provider

5. Limitation of Liability

To the fullest extent permitted under applicable law, BYT shall not be liable for:

  1. rejection, delay, or denial of any insurance claim;
  2. disputes relating to policy terms, coverage, or premium refunds;
  3. any loss, damage, or liability arising from reliance on insurance coverage or financial services; or
  4. any act, omission, or default of the insurer or financial service provider

IX. THIRD-PARTY KYC AND VERIFICATION SERVICES

1. Use of Third-Party Verification Services

BYT may engage independent third-party service providers for the purposes of:

  1. identity verification, authentication, and KYC validation;(b) document verification, database checks, and credential authentication; and(c) fraud detection, risk assessment, and compliance monitoring

2. Nature of Verification

Users acknowledge and agree that:

  1. such verification processes are dependent on third-party databases, algorithms, and external data sources;
  2. verification outcomes may be indicative in nature and do not constitute a guarantee of identity, authenticity, or reliability of any User; and
  3. BYT relies on such third-party outputs without independently validating the underlying data

3. Limitation of Liability

To the extent permitted under applicable law, BYT shall not be liable for:

  1. incorrect, incomplete, or inaccurate verification results;
  2. errors, inconsistencies, or outdated information in third-party databases;
  3. delays, failures, or disruptions in verification processes; or
  4. any reliance placed by Users on such verification outcomes

X. LIMITATION OF LIABILITY

1. General Limitation

To the fullest extent permitted under applicable law, BYT shall not be liable for any loss, damage, claim, or liability arising out of or in connection with:

  1. any act, omission, default, or failure of third-party service providers;
  2. errors, inaccuracies, interruptions, or delays in third-party services;
  3. any loss or damage arising from reliance on third-party outputs, data, or services;
  4. any data breach, cyber incident, or system failure attributable to third-party providers; and
  5. disputes, claims, or issues between Users and third-party service providers

2. No Warranties

BYT makes no representations or warranties, express or implied, in relation to third-party services, including but not limited to:

  1. service quality, uptime, availability, or reliability;
  2. accuracy, completeness, or correctness of outputs; and
  3. outcomes, performance, or results derived from such services

3. Nature of BYT’s Role

Users acknowledge that BYT’s role is strictly limited to providing a technology platform that facilitates access to third-party services, and BYT does not assume any operational, contractual, or service-level responsibility in relation to such services.

4. Aggregate Liability Cap

Without prejudice to the specific exclusions set out in Clauses X.1 and X.2 above and the nature of BYT's role as described in Clause X.3:

Notwithstanding any other provision of this Policy or any other BYT policy, BYT's total aggregate liability to a User in connection with the Platform, arising under any theory of liability including contract, tort (including negligence), statute, or equity, shall not in any event exceed the lesser of: (a) the total Platform Fees actually paid by that User to BYT in the three (3) calendar months immediately preceding the event giving rise to the claim; or (b) INR 10,000 (Rupees Ten Thousand only). This cap shall apply to all claims in aggregate and not per incident.

This aggregate liability cap is consistent with and forms part of the general limitation of liability framework set out in the BYT Terms & Conditions, which are incorporated into this Policy by reference.

XI. USER RESPONSIBILITY AND RISK ASSUMPTION

1. Assumption of Risk

Users acknowledge and agree that access to and use of any third-party services through the Platform is undertaken entirely at their own risk.

2. User Obligations

Users shall:

  1. exercise independent judgment, due diligence, and reasonable care while selecting and using third-party services;
  2. independently verify any data, outputs, results, or information obtained from such third-party services before relying on the same for operational, financial, or compliance-related decisions; and
  3. comply with all applicable terms, conditions, policies, and legal requirements of the relevant third-party service providers

3. Sole Responsibility of Users

Users shall be solely responsible for:

  1. all contractual arrangements, rights, and obligations entered into with third-party service providers;
  2. any financial commitments, payments, subscriptions, or charges arising from the use of such services;
  3. any consequences, losses, liabilities, or damages arising out of or in connection with the use, misuse, or reliance on such services; and
  4. ensuring that their use of such services complies with applicable laws and regulatory requirements

4. No Reliance on BYT

Users acknowledge that they do not rely on BYT for:

  1. selection, suitability, or performance of any third-party service; or
  2. accuracy, completeness, or reliability of any third-party outputs or services

XII. INDEMNITY

1. User Indemnity Obligation

The User agrees to indemnify, defend, and hold harmless BYT, its directors, officers, employees, affiliates, and service providers from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  1. the User’s access to or use of any third-party services through the Platform;
  2. any breach or violation of the terms, conditions, or policies of any third-party service provider;
  3. any dispute, claim, or proceeding between the User and any third-party service provider;
  4. any misuse, unauthorized use, or improper handling of third-party services, systems, or data;
  5. any inaccuracy, misrepresentation, or omission in information provided by the User to third-party service providers; and
  6. any violation of applicable laws, regulations, or contractual obligations in connection with the use of such third-party services

2. Scope of Indemnity

This indemnity shall include, without limitation:

  1. claims relating to financial loss, service failure, or contractual disputes;(b) data breaches, privacy violations, or misuse of shared data attributable to the User; and(c) regulatory actions, penalties, or enforcement proceedings arising from the User’s conduct

3. Survival

The obligations under this Clause shall survive termination or cessation of the User’s access to the Platform and/or use of third-party services.

XIII. RIGHT TO MODIFY OR DISCONTINUE SERVICES

1. Right to Modify Third-Party Services

BYT reserves the right, at its sole discretion, to add, modify, upgrade, replace, suspend, or discontinue any third-party service, integration, or feature available on the Platform, in whole or in part, at any time.

2. Changes in Integration and Access

BYT may:

  1. change, update, or discontinue integrations with third-party service providers, including APIs, system connections, or access mechanisms;
  2. alter the manner, scope, or availability of access to such services; and
  3. impose limitations, conditions, or restrictions on usage, where necessary

Such changes may be implemented without prior notice, unless required under applicable law.

3. Suspension or Restriction of Access

BYT may suspend, restrict, or disable access to any third-party service or related functionality where it reasonably determines that such action is necessary for:

  1. risk management, fraud prevention, or security concerns;(b) compliance with applicable laws, regulations, or directions of authorities;(c) operational, technical, or system-related requirements; or(d) changes initiated by the third-party service provider

4. No Liability for Changes

To the fullest extent permitted under applicable law, BYT shall not be liable for:

  1. any modification, suspension, or discontinuation of third-party services; or(b) any loss, disruption, or inconvenience arising from such changes

XIV. NO PARTNERSHIP OR AGENCY

1. No Relationship Created

Nothing contained in this Policy or arising out of the use of the Platform shall be deemed to create any partnership, joint venture, agency, employment, or fiduciary relationship between:

  1. BYT and any third-party service provider; or(b) BYT and any User in relation to third-party services

2. No Authority to Bind BYT

No third-party service provider shall have any authority to:

  1. represent BYT;(b) act on behalf of BYT; or(c) bind BYT to any obligation, contract, or liability

3. Independent Conduct of Third Parties

All third-party service providers operate independently, and BYT does not:

  1. supervise, control, or direct their conduct; or(b) assume responsibility for their acts, omissions, or performance

4. Limitation of Responsibility

BYT shall not be responsible or liable for any act, omission, negligence, misconduct, or default of any third-party service provider.

XV. REGULATORY COMPLIANCE

1. Compliance with Applicable Laws

BYT may take all necessary actions to comply with applicable laws, regulations, and governmental or regulatory directions in relation to third-party services, including but not limited to requirements under the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, Prevention of Money Laundering Act, 2002 (where applicable), and other relevant laws.

2. Disclosure to Authorities

BYT may, without prior notice to the User (where permitted under applicable law), disclose or share information, records, or data with:

  1. government authorities;(b) regulatory bodies;(c) law enforcement agencies; or(d) judicial or quasi-judicial authorities

where such disclosure is required for compliance with applicable law, legal process, or regulatory obligations.

3. Preventive and Enforcement Actions

BYT reserves the right to take appropriate preventive or corrective actions, including but not limited to:

  1. monitoring transactions or activities involving third-party services;(b) restricting, suspending, or terminating access to such services;(c) blocking or flagging suspicious transactions or Users; and(d) reporting suspected fraud, misuse, or regulatory violations to relevant authorities

4. User Cooperation

Users shall:

  1. cooperate with BYT and relevant authorities in connection with any investigation, audit, or regulatory inquiry; and
  2. provide accurate information and documentation as may be required for compliance purposes

XVI. MODIFICATION OF POLICY

1. Right to Modify

BYT reserves the right to modify, amend, update, or revise this Policy, in whole or in part, at any time, to reflect changes in business practices, technology, third-party integrations, legal or regulatory requirements, or operational needs.

2. Notification of Changes

Any material changes to this Policy may be:

  1. published on the Platform; and/or(b) communicated to Users through reasonable means, including email, SMS, or in-app notifications

Such changes shall become effective from the date of publication or such date as may be specified.

3. User Acceptance

Continued access to or use of the Platform after the effective date of any modification shall constitute:

  1. acceptance of the revised Policy; and(b) agreement to be bound by the updated terms

4. User Responsibility

Users are responsible for periodically reviewing this Policy to remain informed of any updates or changes.

XVII. GRIEVANCE AND CONTACT

1. Modes of Raising Grievances

Users may raise any concerns, complaints, or grievances relating to third-party services through:

  1. the Platform support system, including in-app support or designated helpdesk channels; or
  2. the Grievance Officer appointed by BYT, in accordance with the BYT Terms & Conditions and applicable laws

2. Scope of Assistance by BYT

BYT shall:

  1. acknowledge and review such grievances in accordance with applicable laws, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
  2. facilitate communication between the User and the relevant third-party service provider, where applicable; and
  3. provide reasonable assistance based on available Platform records and system-generated data

3. Limitation of Role in Disputes

The User acknowledges and agrees that:

  1. BYT’s role is strictly limited to facilitation and support;
  2. BYT does not adjudicate, resolve, or determine disputes between Users and third-party service providers;
  3. BYT does not act as a mediator, arbitrator, or judicial authority; and
  4. all disputes relating to third-party services shall be resolved directly between the User and the relevant third-party provider in accordance with their applicable terms and governing laws

4. Escalation and Legal Remedies

Where a grievance is not resolved through the above process:

  1. Users may escalate the matter in accordance with the dispute resolution mechanism set out in the BYT Terms & Conditions; and
  2. Users may avail remedies available under applicable law

BYT REFUND AND CANCELLATION POLICY

Effective Date: 01 April 2026

I. APPLICABILITY AND SCOPE

This Refund and Cancellation Policy (“Policy”) governs:

  1. the cancellation of Shipments facilitated through the Platform;
  2. refunds of amounts paid to BYT for Platform Fees, Booking Fees, and BYT’s own technology and device service charges; and
  3. financial adjustments and deductions in respect of BYT’s own Platform Fees, Booking Fees, and technology service charges

This Policy applies to:

  1. Load Providers;
  2. Vehicle Providers; and
  3. all Registered Business Users, where applicable
  4. all Authorized Sub-Users, where applicable

This Policy shall be read in conjunction with:

  1. the BYT General Terms and Conditions;
  2. the Load Provider Policy;
  3. the Vehicle Provider Policy;
  4. the BYT KYC Policy;
  5. the BYT Privacy Policy; and
  6. the Third Party Services Policy

In the event of any inconsistency or conflict between this Policy and the above documents, this Policy shall prevail solely with respect to matters relating to refund, cancellation, and adjustments of BYT’s own Platform Fees, Booking Fees, and technology service charges. For all matters relating to freight payment refunds, reversals, or settlements, the Payment Partner’s policies and applicable law shall govern, and BYT shall have no role in such outcomes.

II. PAYMENT STRUCTURE CLARIFICATION

BYT operates solely as a technology-enabled intermediary platform and does not act as:

  1. a transporter, carrier, or logistics service provider;
  2. a payment aggregator, financial institution, or escrow operator; or
  3. a holder, custodian, or controller of User funds

1. Payments on the Platform are categorized as follows:

  1. Platform Fees

Fees charged by BYT for access to and use of the Platform, including but not limited to:

  1. load post charges;
  2. bid participation charges;
  3. subscriptions or bundled plans;
  4. marketplace listing or promotional fees; and
  5. tracking-related bundle plans
  6. Booking Fee (BYT Revenue)

A platform service fee calculated as a certain percentage of the total freight value, payable by the Vehicle Provider upon acceptance of a Load Shipment through the Platform. The Booking Fee constitutes BYT’s own revenue and does not form part of freight payments between Users.

  1. BYT Technology and Device Service Charges [REVISED]

The following service charges are collected by BYT directly as its own revenue, in consideration for access to and use of Platform-facilitated technology and device services. Such amounts do not form part of freight payments between Users:

  1. GPS devices and telematics solutions (where BYT collects the device or subscription charge directly as its own revenue);
  2. SIM-based tracking services (where BYT collects the service charge directly as its own revenue);
  3. fuel security or monitoring devices (where BYT collects the device or service charge directly as its own revenue); and
  4. any other technology-enabled service charges collected by BYT directly from Users as consideration for access to BYT’s own service offerings

Such charges are BYT’s own revenue and shall be treated on the same basis as Platform Fees for the purpose of refund eligibility under this Policy.

  1. True Third-Party Service Payments

Payments made for products or services provided by independent third parties, which for the purpose of this Policy comprises:

  1. insurance services (where BYT acts solely as a facilitator and does not collect or control the premium)

For insurance, all premium payments are made directly to the insurer or authorized intermediary. BYT does not collect, hold, or control insurance premium funds.

  1. Freight Payments

Payments made by Load Providers to Vehicle Providers for transportation services, which are:

  1. processed through an RBI-regulated Payment Aggregator; and
  2. settled via an escrow-based mechanism in accordance with Platform workflows

2. Escrow and Freight Payment Flow Clarification

  1. BYT does not collect, receive, hold, store, or control freight payments at any stage;
  2. all freight payments are processed, managed, and settled exclusively by the RBI-regulated Payment Aggregator and its partner bank in accordance with applicable laws and regulatory requirements;
  3. freight payments are released on a milestone-based full settlement model, including:
  1. advance freight payment release upon loading confirmation; and
  2. balance freight payment release upon delivery confirmation and acceptance of Proof of Delivery (POD);
  1. no portion of freight payments is retained, held, or carried forward in escrow after completion of the relevant milestone; and
  2. BYT’s role is strictly limited to facilitating transaction workflows, recording system-based confirmations, and transmitting such confirmations to the RBI-regulated Payment Aggregator for processing

BYT’s Revenue vs. Freight Payments: BYT may collect and receive Platform Fees, Booking Fees, subscription or bundle charges, SIM tracking charges, GPS service charges, fuel security device charges, and other service-related payments directly as its own revenue. Such amounts constitute consideration for access to and use of the Platform and related services, and do not form part of freight payments between Users. BYT does not collect, receive, hold, store, or control freight payments or any transaction funds between Users at any stage. All freight payments, including escrow handling, settlement, reversals, and adjustments, are processed and executed exclusively by RBI-regulated Payment Aggregators and their partner banks in accordance with applicable law. BYT does not operate, manage, or control any escrow account, payment system, or settlement mechanism.

III. CANCELLATION OF SHIPMENTS

1. Cancellation by Load Provider

A Load Provider may cancel a Shipment under the following conditions:

  1. Before Vehicle Acceptance

Cancellation shall be permitted without any cancellation charges.

  1. After Vehicle Acceptance but Before Loading

Cancellation may be permitted subject to applicable cancellation charges, as specified on the Platform at the time of booking.

  1. After Loading Confirmation

Cancellation shall not be permitted. The Load Provider shall remain fully liable for the agreed freight amount and any applicable charges arising from such Shipment.

2. Cancellation by Vehicle Provider

A Vehicle Provider may cancel a Shipment under the following conditions:

  1. Before Acceptance

Cancellation shall be permitted without any penalty.

  1. After Acceptance but Before Loading

Cancellation may attract penalties, restrictions, account-level actions, and/or downgrade in platform ranking, as determined by BYT in accordance with applicable policies.

  1. After Loading

Cancellation is strictly prohibited except in cases of Force Majeure. Any unauthorized cancellation may result in suspension, financial liability, recovery of losses, and/or permanent restriction from the Platform.

3. Force Majeure Cancellation

In the event of a Force Majeure event:

  1. the Shipment may be cancelled without penalty, subject to the User providing reasonable evidence of such event;
  2. Platform Fees shall remain non-refundable, except where the cancellation is directly attributable to a failure of BYT’s technology systems or infrastructure; in such cases, BYT shall refund applicable Platform Fees within fifteen (15) business days of the confirmed Force Majeure Event attributable to BYT’s own technology infrastructure;
  3. any freight payment implications shall be governed by the RBI-regulated Payment Aggregator’s mechanism, and BYT shall not be liable for any delays, reversals, or settlement outcomes arising therefrom;
  4. if a Force Majeure Event continues for more than thirty (30) consecutive days and materially impacts a User’s ability to use the Platform for their core business purpose, either party may terminate any affected Shipment booking without penalty by providing written notice to the other party, in accordance with the BYT General Terms and Conditions.

BYT reserves the right to independently assess the validity of any Force Majeure claim and may require supporting documentation. Events arising due to User negligence, financial default, operational failure, or internal business issues shall not qualify as Force Majeure.

IV. REFUND POLICY - PLATFORM FEES

General Principle

All Platform Fees are non-refundable in monetary form, except where expressly required under applicable law or explicitly approved by BYT at its sole discretion.

Refund in BYT Coins

Notwithstanding the above, BYT may, at its sole discretion, provide refunds in the form of virtual credits (“BYT Coins”). BYT reserves the right to vary, limit, or withdraw the BYT Coins refund facility at any time without prior notice.

Nature and Usage of BYT Coins

BYT Coins:

  1. shall be credited only to the Registered Business User’s account on the Platform;
  2. may be used solely for availing services on the Platform, including payment of Platform Fees or eligible services;
  3. are non-transferable, non-assignable, and cannot be sold or exchanged, except as expressly permitted under this Policy;
  4. are non-withdrawable and cannot be converted into cash, bank transfer, or any monetary equivalent; and
  5. shall be subject to such validity period, usage conditions, restrictions, or expiry as may be specified by BYT from time to time

Transfer or Assignment of BYT Coins

  1. BYT may, at its sole discretion, permit Registered Business Users to transfer or assign BYT Coins to their Authorized Sub-Users designated within their account on the Platform;
  2. such transfer or assignment shall be restricted exclusively to Authorized Sub-Users linked to the same Registered Business User account and shall not extend to any third party or external User;
  3. BYT reserves the right to impose conditions, limits, or restrictions on such transfers, including usage limitations, validity, reversibility, or caps;
  4. BYT may approve, reject, suspend, or revoke any such transfer or assignment at its sole discretion, without prior notice; and
  5. all decisions of BYT in relation to transfer, assignment, or usage of BYT Coins shall be final and binding on all Registered Business Users and their Authorized Sub-Users

Eligibility for Refund in BYT Coins

Refunds in BYT Coins may be granted, at BYT’s sole discretion, in circumstances including but not limited to:

  1. failure of service activation due to technical or system-related issues attributable to BYT;
  2. duplicate or excess payments made by the User; or
  3. transaction failures where the service has not been successfully delivered

Non-Refundable Scenarios

No refund, whether in monetary form or in BYT Coins, shall be provided in the following cases:

  1. where the service has been successfully used or consumed, in whole or in part;
  2. for expired subscriptions, plans, or unused validity periods;
  3. for partially utilized plans, packages, or bundled services;
  4. where non-usage is attributable to User negligence, inactivity, or failure to utilize the service; or
  5. where the User has breached applicable Platform policies or terms

V. REFUND POLICY - BOOKING FEES

Earning of Booking Fees

The Booking Fee shall be deemed to be earned by BYT upon acceptance of a Shipment by the Vehicle Provider through the Platform. The Booking Fee constitutes BYT’s own revenue and does not form part of freight payments between Users.

Refund Conditions

  1. Before Loading Confirmation

BYT may, at its sole discretion, permit a full or partial reversal of the Booking Fee, after considering:

  1. the stage of the Transaction;
  2. the reason for cancellation; and
  3. applicable Platform policies or operational considerations
  4. After Loading Confirmation

The Booking Fee shall be non-refundable, and no reversal, refund, or adjustment shall be permitted under any circumstances.

Dispute-Based Adjustments

  1. BYT may, at its sole discretion and without obligation, review the relevant facts, transaction records, and circumstances;
  2. based on such internal review, BYT may allow a partial adjustment or credit (including in the form of BYT Coins), where deemed appropriate; and
  3. any decision taken by BYT in this regard shall be final and binding on all Users, to the extent permitted under applicable law

Non-Refundable Scenarios

Without prejudice to the above, no refund or adjustment of the Booking Fee shall be permitted where:

  1. the Shipment has progressed to loading or beyond;
  2. cancellation is attributable to User negligence, delay, non-performance, or failure to comply with Platform requirements;
  3. there is any breach of applicable BYT policies, Terms, or legal obligations; or
  4. the Transaction has been completed or substantially performed.

Any review by BYT of a Booking Fee reversal request shall be conducted on an internal, administrative basis only. Such review is non-adjudicatory in nature, shall not constitute acceptance of any liability or obligation on BYT's part, and BYT's decision shall be final for operational purposes, without prejudice to any statutory rights available to the User under applicable law.

VI. REFUND POLICY BYT TECHNOLOGY AND DEVICE SERVICE CHARGES

1. Scope

This section governs refunds and cancellations in relation to BYT’s own technology and device service charges, including:

  1. GPS devices and GPS tracking subscription charges collected by BYT;
  2. SIM-based tracking service charges collected by BYT; and
  3. fuel security or monitoring device charges collected by BYT

2. General Refund Principle

Technology and device service charges collected by BYT as its own revenue are non-refundable in monetary form, except where expressly required under applicable law or explicitly approved by BYT at its sole discretion.

3. Eligibility for Refund (BYT Coins)

BYT may, at its sole discretion, provide a refund in the form of BYT Coins where:

  1. a GPS device, SIM service, or fuel security device was not activated or delivered due to a failure attributable to BYT or its authorized partner;
  2. a duplicate or excess payment was made by the User in relation to such services;
  3. a device or service was confirmed as defective prior to activation and was not replaced within a reasonable period; or
  4. BYT has specifically approved a refund under its internal review process

4. Non-Refundable Scenarios

No refund (in monetary form or BYT Coins) shall be provided for technology and device service charges where:

  1. the device has been activated, installed, or the service has commenced;
  2. the device or service has been used, in whole or in part;
  3. the User has failed to install the device or activate the service within the applicable validity period;
  4. the issue arises from User negligence, misuse, improper handling, or damage; or
  5. the User has breached applicable Platform policies or terms

5. Distinction from Third-Party Insurance Services

For the avoidance of doubt, insurance services facilitated through the Platform are governed separately under Section VII of this Policy. BYT acts solely as a facilitator for insurance services and does not collect or control insurance premium funds.

VII. FREIGHT PAYMENT REFUND - PAYMENT AGGREGATOR MECHANISM

Role of Payment Aggregator

All freight payments made through the Platform are processed, held, and settled exclusively by an RBI-regulated Payment Aggregator and its partner bank in accordance with applicable laws and regulatory requirements.

BYT does not collect, receive, hold, store, or control such funds at any stage.

Refund Scenarios

  1. Before Milestone Confirmation

Where a Shipment is cancelled prior to the relevant milestone confirmation (including loading confirmation or delivery confirmation), the corresponding freight amount may remain in escrow and may be reversed, refunded, or reprocessed by the Payment Aggregator in accordance with its policies and applicable law.

  1. After Milestone Confirmation

Upon completion of the applicable milestone (including loading confirmation or delivery and acceptance of Proof of Delivery (POD)), the corresponding freight amount shall be released to the Vehicle Provider and shall not be reversible or refundable through the Platform.

No Control or Liability of BYT

BYT does not control, manage, or operate the freight payment refund or reversal process, which is handled exclusively by the RBI-regulated Payment Aggregator and its partner banks in accordance with applicable RBI guidelines and the Payment Aggregator's own terms. BYT shall not be liable for any loss, delay, non-settlement, erroneous credit or debit, wrongful deduction, or failure of refund arising from any act or omission of the Payment Aggregator or banking partner, including any system failure, regulatory action, or compliance hold. BYT's obligation is limited to making available to the Payment Aggregator the relevant Platform records and milestone data.

Dispute Handling

  1. in the event of a dispute raised prior to milestone confirmation, the Payment Aggregator may, at its discretion, temporarily hold the relevant funds in escrow, subject to its policies and applicable law;
  2. such hold shall be limited to the disputed transaction amount and for such duration as determined by the Payment Aggregator; and
  3. BYT shall not adjudicate such disputes and shall not be liable for any decision, delay, or action taken by the Payment Aggregator

VIII. THIRD-PARTY SERVICES REFUND - INSURANCE

1. Insurance Services

  1. BYT acts solely as a facilitator for insurance-related services and does not underwrite, issue, or assume any insurance risk;
  2. all refunds, cancellations, endorsements, or modifications relating to insurance policies shall be:
  1. governed by the terms and conditions of the respective insurer; and
  2. subject to applicable laws and regulations, including guidelines issued by the Insurance Regulatory and Development Authority of India (IRDAI);
  1. Users shall directly coordinate with the insurer or authorized intermediary for any claims, cancellations, or refund requests

2. Limitation of Liability for Insurance

BYT shall not be liable for:

  1. rejection, delay, or denial of any insurance claim;
  2. disputes relating to premium refunds, policy terms, or coverage; or
  3. any loss or damage arising from reliance on insurance services provided by third parties

IX. NON-REFUNDABLE CASES

No refund, whether in monetary form or in the form of BYT Coins, shall be provided in the following cases:

  1. where the Shipment has been completed or substantially performed;
  2. where any service or feature has been successfully used, activated, or consumed, in whole or in part;
  3. where non-usage, loss, or dispute arises due to User negligence, incorrect booking details, or failure to follow Platform instructions;
  4. for any Transaction, engagement, or settlement carried out outside the Platform, including off-platform dealings between Users;
  5. where there is any violation of the BYT Terms and Conditions, policies, or applicable laws; and
  6. where refund restriction is expressly specified elsewhere in this Policy or on the Platform at the time of transaction

BYT reserves the right to deny, restrict, or reverse any refund, cancellation, or credit request where it reasonably determines that such request is abusive, repetitive, fraudulent, or intended to exploit the Platform’s policies, systems, or promotional mechanisms.

X. ADJUSTMENTS AND SET-OFF

1. Right to Adjust and Set-Off

BYT reserves the right, to the fullest extent permitted under applicable law, to set off any amounts owed by a User to BYT against any amounts payable to such User by BYT (including any BYT platform service charges, penalties, or recoverable amounts). Where BYT determines, in its reasonable judgment, that immediate set-off is necessary for risk mitigation, fraud prevention, or regulatory compliance, such set-off may be exercised without prior notice, subject to BYT notifying the User as soon as practicable thereafter.

2. Mode of Adjustment

Such adjustment or set-off may be effected by BYT through one or more of the following mechanisms:

  1. deduction from any refunds of BYT’s own service charges payable to the User;
  2. adjustment against BYT Coins or wallet credits (excluding Referral Benefits);
  3. deduction from future Platform Fee obligations or BYT service charge obligations payable by the User to BYT; or, where required, formal notification to the Payment Partner to effect deductions from freight transaction amounts in accordance with the Payment Partner’s policies and applicable law - it being clarified that BYT does not directly deduct from or control freight payment flows; or
  4. any other legally permissible method of recovery in relation to BYT’s own revenue

3. User Acknowledgment

  1. BYT may exercise its rights under this Clause without prior notice, where required for fraud prevention, risk management, or regulatory compliance;
  2. such adjustments shall be binding, subject to applicable law and internal review mechanisms; and
  3. BYT’s records, transaction logs, system-generated data, and digital confirmations shall be considered valid and admissible for the purpose of such adjustments

4. No Waiver of Rights

Exercise of the right of adjustment or set-off shall not limit or prejudice BYT’s right to: initiate separate recovery proceedings; pursue legal remedies; or enforce any other rights available under applicable law or contract.

5. Exclusion of Referral Incentives

  1. any referral benefits, promotional credits, incentives, or rewards provided by BYT, including but not limited to referral coins or referral amounts (“Referral Benefits”), shall not be considered as refundable, withdrawable, or payable under any circumstances;
  2. Referral Benefits shall not be eligible for adjustment, set-off, recovery, or settlement against any dues, liabilities, or claims between BYT and the User;
  3. in any scenario involving adjustment, deduction, or set-off, BYT shall apply adjustments strictly in the following order of priority:
  4. monetary balances payable or refundable;
  5. applicable refunds or receivables;
  6. BYT Coins or wallet credits (excluding Referral Benefits); and Referral Benefits shall remain excluded from such calculations at all times;
  7. Referral Benefits are granted on a conditional and promotional basis and may be modified, restricted, suspended, or revoked by BYT at its sole discretion, including in cases of inactivity, misuse, fraud, or breach of Platform policies

XI. PROCESS AND TIMELINES

1. Refund Request Timelines

All refund or adjustment requests must be raised through the Platform within thirty (30) days from the date of the relevant transaction, service activation, or occurrence of the issue, as applicable.

Any requests raised beyond such period may not be considered, except where required under applicable law or at BYT’s sole discretion.

2. Processing Timelines

Subject to verification and eligibility under this Policy:

  1. BYT Coins / Wallet Credits

Refunds approved in the form of BYT Coins or wallet credits shall be processed within three (3) to seven (7) working days from the date of approval.

  1. Force Majeure Platform Fee Refunds

Where BYT has approved a Platform Fee refund on account of a Force Majeure Event directly attributable to BYT’s own technology infrastructure, such refund shall be processed within fifteen (15) business days of approval, in accordance with Section III.3 of this Policy.

  1. Third-Party Insurance Services

Refunds relating to insurance services shall be processed in accordance with the timelines and policies of the respective insurer or authorized intermediary.

  1. BYT Technology and Device Service Charges

Refunds approved in respect of GPS devices, SIM tracking services, or fuel security device charges (being BYT’s own revenue) shall, where approved in the form of BYT Coins, be processed within three (3) to seven (7) working days from the date of approval.

  1. Booking Fees / Adjustments

Any approved reversals, adjustments, or set-offs relating to Booking Fees shall be processed within a reasonable period, subject to internal review and system workflows.

3. Verification and Documentation

BYT may require additional verification, documentation, or supporting evidence prior to processing any refund or adjustment request, including but not limited to:

  1. transaction details and payment confirmation;
  2. Shipment or Trip reference details;
  3. Proof of Delivery (POD), where applicable;
  4. communication records between Users; and
  5. any other information reasonably required for validation

Failure to provide such information within the specified time may result in rejection or delay of the request.

Platform records, including system logs, transaction records, digital confirmations, communications between Users, and Proof of Delivery (POD), shall be treated as valid and admissible evidence for the purpose of determining eligibility for refunds, cancellations, or adjustments, to the extent permitted under applicable law.

4. Mode and Finality of Processing

  1. Refunds, where approved, shall be processed only through the modes specified in this Policy, including BYT Coins, adjustments, or third-party processing mechanisms;
  2. BYT shall not be responsible for delays caused by third-party service providers, banks, or Payment Aggregators;
  3. BYT's decision in respect of any refund, cancellation, or related matter shall be final and binding between BYT and the User for operational and platform-management purposes. Nothing in this clause shall be construed to restrict or limit any statutory rights available to Users under the applicable law

XII. LIMITATION OF LIABILITY

1. Exclusion of Indirect Damages

To the fullest extent permitted under applicable law, BYT shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with any refund, cancellation, adjustment, or related decision, including loss of business, revenue, opportunity, or goodwill.

2. Aggregate Liability Cap

In addition to the specific provisions governing refund decisions set out in this Policy, and applicable to all claims a User may have against BYT in connection with cancellations, refunds, or related matters:

Notwithstanding any other provision of this Policy or any other BYT policy, BYT's total aggregate liability to a User in connection with the Platform, arising under any theory of liability including contract, tort (including negligence), statute, or equity, shall not in any event exceed the lesser of: (a) the total Platform Fees actually paid by that User to BYT in the three (3) calendar months immediately preceding the event giving rise to the claim; or (b) INR 10,000 (Rupees Ten Thousand only). This cap shall apply to all claims in aggregate and not per incident.

This aggregate liability cap is consistent with and forms part of the general limitation of liability framework set out in the BYT Terms & Conditions, which are incorporated into this Policy by reference.

XIII. MODIFICATION OF POLICY

1. Right to Modify

BYT reserves the right to modify, amend, update, or revise this Policy, in whole or in part, at any time, to reflect changes in business practices, technology, legal or regulatory requirements, or operational needs.

2. Notification of Changes

Any material changes to this Policy may be: published on the Platform; and/or communicated to Users through reasonable means, including email, SMS, or in-app notifications. Such changes shall become effective from the date of publication or from such date as may be specified.

3. User Acceptance

Continued access to or use of the Platform after the effective date of any modification shall constitute: acceptance of the revised Policy; and agreement to be bound by the updated terms.

4. User Responsibility

Users are responsible for periodically reviewing this Policy to stay informed of any updates or changes.

XIV. GRIEVANCE AND CONTACT

1. Modes of Raising Grievances

Users may raise any issues, complaints, or grievances relating to refunds, cancellations, or financial adjustments through:

  1. the Platform support system (including in-app support or designated helpdesk channels); or
  2. the Grievance Officer appointed by BYT, in accordance with applicable laws

2. Scope of Assistance

BYT shall:

  1. acknowledge and review such grievances in accordance with applicable laws and internal processes;
  2. facilitate communication between Users, where the issue involves inter-user Transactions; and
  3. provide reasonable assistance based on available Platform records and data

3. Limitation of Role in Disputes

The User acknowledges and agrees that:

  1. BYT’s role is limited to facilitation and support;
  2. BYT does not adjudicate disputes between Users or between Users and third-party service providers;
  3. BYT does not act as a mediator, arbitrator, or judicial authority; and
  4. final resolution of disputes relating to freight payments, third-party services, or contractual obligations shall be governed by the respective agreements and applicable laws

4. Timelines and Escalation

  1. BYT shall endeavor to acknowledge and process grievances within the timelines prescribed under applicable law, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
  2. BYT shall acknowledge receipt of every grievance within forty-eight (48) hours of submission and shall resolve or provide a substantive response within thirty (30) days of receipt;
  3. where applicable, Users may escalate unresolved grievances in accordance with the dispute resolution mechanism set out in the BYT General Terms and Conditions

5. Grievance Officer Contact Details

Name: Mr. Chetankumar Bhimani

Designation: Director / Grievance Officer

Company: BYT TRANSIT INDIA PRIVATE LIMITED

Email: chetanbhimani@bookyourtruck.in

Contact Number: +91 8511883448

Note: BYT does not request confidential information such as OTP, CVV, PIN, or card details via call, email, or any other medium.

BYT GRIEVANCE REDRESSAL POLICY

Effective Date: 01 April 2026

I. PURPOSE AND OBJECTIVE

This Grievance Redressal Policy (“Policy”) is established to:

  1. provide a structured, accessible, and transparent mechanism for Users to raise complaints, concerns, and grievances relating to the BYT Platform and its services;
  2. ensure timely acknowledgment, fair review, and efficient resolution of User grievances in a consistent and accountable manner;
  3. comply with applicable laws, rules, and regulatory requirements, including but not limited to:
  1. the Information Technology Act, 2000;
  2. the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
  3. the Digital Personal Data Protection Act, 2023;
  4. the Prevention of Money Laundering Act, 2002 (PMLA) and rules thereunder, to the extent applicable to BYT’s grievance and compliance obligations; and other applicable laws, regulations, or governmental directions in force from time to time;
  1. establish a clear framework defining BYT’s role as a technology intermediary in grievance handling, including its scope of assistance and limitations; and
  2. promote transparency, accountability, operational efficiency, and trust within the BYT Platform ecosystem

II. APPLICABILITY AND SCOPE

1. Applicability

This Policy applies to all Users of the BYT Platform, including but not limited to:

  1. Load Providers;
  2. Vehicle Providers;
  3. Registered Business Users; and
  4. Authorized Sub-Users acting on behalf of such Users

Each Registered Business User shall be responsible for grievances arising from activities conducted through its account, including those by Authorized Sub-Users.

2. Scope of Grievances Covered

This Policy applies to grievances, complaints, or concerns arising out of or in connection with the use of the Platform, including but not limited to:

  1. access to, use of, or functionality of the Platform and its services;
  2. Shipments, Trips, and Transactions facilitated through the Platform;
  3. grievances relating to BYT’s own Platform Fees, Booking Fees, subscription charges, GPS service charges, SIM tracking charges, fuel security device charges, and other BYT service-related payments; freight payment grievances (including escrow handling, settlement timelines, reversals, and adjustments) are exclusively managed by the RBI-regulated Payment Aggregator and shall be directed to the Payment Aggregator, with BYT providing available milestone records in support;
  4. KYC processes, account verification, onboarding, suspension, or access-related issues;
  5. data privacy, data protection, and handling of personal or business information;
  6. BYT’s own technology and device services, including GPS devices, SIM-based tracking, and fuel security devices, where BYT collects the service charge directly as its own revenue; and interactions with genuine third-party service providers, including insurers and KYC verification agencies; and
  7. conduct, actions, or omissions of other Users on the Platform

3. Exclusions

This Policy does not apply to:

  1. disputes that are purely contractual in nature between Users, including freight disputes, service quality issues, or payment obligations between Users, which shall be resolved directly between the concerned parties or in accordance with the dispute resolution mechanism under the BYT General Terms and Conditions;
  2. claims relating to third-party services that are governed by the terms and policies of such third-party providers (limited to genuine third-party services such as insurance); or
  3. matters outside the scope of the Platform or arising from off-platform transactions

4. BYT’s Payment Role - Scope Clarification

BYT may collect and receive Platform Fees, Booking Fees, subscription or bundle charges, SIM tracking charges, GPS service charges, fuel security device charges, and other service-related payments directly as its own revenue. Such amounts constitute consideration for access to and use of the Platform and related services, and do not form part of freight payments between Users.

BYT does not collect, receive, hold, store, or control freight payments or any transaction funds between Users at any stage. All freight payments, including escrow handling, settlement, reversals, and adjustments, are processed and executed exclusively by RBI-regulated Payment Aggregators and their partner banks in accordance with applicable law.

BYT’s role is limited to recording transaction milestones on the Platform, which are made available to the Payment Partner for processing. BYT does not operate, manage, or control any escrow account, payment system, or settlement mechanism.

II-A. CROSS-REFERENCE TO RELATED BYT POLICIES

  1. BYT General Terms and Conditions;
  2. BYT Load Provider Policy;
  3. BYT Vehicle Provider Policy;
  4. BYT KYC Policy;
  5. BYT Privacy Policy; and
  6. BYT Refund and Cancellation Policy

In the event of any inconsistency between this Policy and the above documents on matters relating to grievance timelines, escalation procedures, or liability, this Policy shall prevail solely in respect of the grievance redressal process. For all other matters, the relevant governing document shall apply.

III. GRIEVANCE OFFICER DETAILS

In accordance with applicable laws, including the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, BYT has appointed a Grievance Officer to address User complaints and concerns in relation to the Platform.

1. Grievance Officer Information

Name: Mr. Chetankumar Bhimani

Designation: Director / Grievance Officer

Company: BYT TRANSIT INDIA PRIVATE LIMITED

Email: chetanbhimani@bookyourtruck.in

Contact Number: +91 8511883448

Registered Address: 26, Indrajit Tenament, Opp. NS Mills, T B Nagar, Ahmedabad – 382350, Gujarat, India

2. Role and Responsibilities

The Grievance Officer shall be responsible for:

  1. acknowledging receipt of User complaints in accordance with applicable law;
  2. reviewing, processing, and addressing grievances in a fair, transparent, and time-bound manner;
  3. coordinating with internal teams, Users, and third-party service providers, where required;
  4. ensuring compliance with applicable legal and regulatory requirements relating to grievance redressal; and
  5. maintaining records of complaints, actions taken, and resolutions provided

3. Availability and Communication

Users may submit grievances through:

  1. email to the Grievance Officer;
  2. in-app support or designated Platform communication channels; or
  3. any other mode as may be notified by BYT from time to time

Note: BYT does not request confidential information such as OTP, CVV, PIN, or card details via call, email, or any other medium. Users should not share such information with anyone claiming to represent BYT.

IV. MODES OF SUBMISSION

1. Permitted Modes of Submission

Users may submit grievances, complaints, or requests through any of the following channels:

  1. Platform support systems, including in-app helpdesk, web-based support portals, or ticketing systems;
  2. direct email communication to the Grievance Officer at the designated email address; and
  3. any other communication channel or mechanism as may be notified or made available by BYT from time to time

2. Minimum Information Requirements

To enable efficient processing and resolution of grievances, Users are advised to provide the following details, where applicable:

  1. full name and registered contact details;
  2. User ID or registered account information;
  3. transaction, Shipment, or Trip reference number (if applicable);
  4. detailed description of the grievance or issue; and
  5. supporting documents or evidence, including screenshots, communications, invoices, or POD records

BYT reserves the right to request additional information or clarification where necessary for verification or resolution.

3. Valid Submission and Acknowledgment Trigger

A grievance shall be considered duly submitted only when sufficient information is provided to enable identification of the User and the nature of the complaint. The acknowledgment timeline under this Policy shall commence only upon receipt of such complete information.

V. GRIEVANCE REDRESSAL PROCESS

1. Submission Requirements

Users submitting a grievance shall provide sufficient information to enable identification and resolution, including:

  1. name and registered contact details;
  2. User ID or registered account details;
  3. clear description of the grievance or issue;
  4. supporting documents or evidence, where applicable (including screenshots, communications, invoices, or POD records); and
  5. transaction, Shipment, or Trip reference number, where relevant

BYT reserves the right to request additional information or clarification where necessary for proper assessment and resolution.

2. Acknowledgment Timeline

BYT shall acknowledge receipt of a valid grievance within forty-eight (48) hours of submission, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and BYT’s General Terms and Conditions.

The acknowledgment timeline shall commence only upon receipt of complete and sufficient information as required under this Policy.

3. Review and Investigation

Upon receipt of a grievance, BYT may:

  1. review internal records, transaction logs, system-generated data, and communications;
  2. seek additional information, documents, or clarification from the User;
  3. coordinate with other Users involved in the Transaction, where applicable; and
  4. engage with third-party service providers, where the grievance relates to genuine third-party services (such as insurance)

BYT's review shall be conducted on a reasonable-efforts basis and shall be strictly limited to an examination of Platform-generated records, transaction logs, system data, and communications available with BYT. BYT shall have no obligation to independently investigate, verify, or obtain information from sources beyond the Platform, and no inference of liability shall be drawn from BYT's conduct of such review.

4. Resolution Timeline

BYT shall use reasonable efforts to address grievances within thirty (30) days from the date of receipt of a complete grievance submission. This timeline is indicative in nature and shall not be construed as a binding obligation.

Where resolution is dependent on information from third-party service providers, other Users, or regulatory bodies, the timeline may be extended accordingly, and BYT's failure to resolve within the stated period shall not constitute a breach of this Policy or give rise to any liability on BYT's part.

5. Grievance Categories and Applicable Framework

For the avoidance of doubt, grievances are governed as follows depending on their nature:

  1. BYT Platform Fee, Booking Fee, GPS service charge, SIM tracking charge, fuel security device charge, or subscription charge grievances: governed by this Policy and the BYT Refund and Cancellation Policy; BYT is the appropriate point of contact;
  2. Freight payment, escrow, settlement, reversal, or adjustment grievances: exclusively governed by the RBI-regulated Payment Aggregator’s policies and applicable law; BYT’s role is limited to providing available milestone records to the Payment Aggregator; Users shall contact the Payment Aggregator directly for such matters;
  3. Insurance claim, premium refund, or policy-related grievances: governed by the relevant insurer’s terms and applicable IRDAI regulations; BYT acts solely as a facilitator and is not the appropriate contact for resolution;
  4. Data privacy, KYC, and personal data grievances: governed by this Policy together with the BYT Privacy Policy and BYT KYC Policy;
  5. Inter-User disputes (freight performance, service quality, delivery): governed by the BYT General Terms and Conditions dispute resolution mechanism (tiered: Grievance Officer → Mediation → Arbitration).

6. Nature of Resolution

Users acknowledge and agree that:

  1. BYT’s role is limited to facilitation, coordination, and review based on Platform data;
  2. BYT does not act as a judicial, arbitral, or adjudicating authority;
  3. resolutions may include clarification, facilitation, or operational action but may not always result in financial compensation; and
  4. Users may escalate unresolved matters in accordance with the dispute resolution provisions under the BYT General Terms and Conditions

BYT does not guarantee any specific outcome, resolution, or relief in relation to any grievance, and shall not be liable for any direct, indirect, incidental, special, or consequential losses, damages, or claims of any nature arising out of or in connection with the grievance handling process, the outcome thereof, or any action taken or not taken pursuant to this Policy.

VI. NATURE OF BYT’S ROLE

1. Intermediary Status

Users expressly acknowledge and agree that BYT operates solely as a technology-enabled intermediary platform facilitating interactions between Users. BYT does not act as a transporter, carrier, broker, agent, payment aggregator, escrow operator, or logistics service provider.

2. Role in Grievance Handling

In the context of grievance redressal, BYT’s role is strictly limited to:

  1. reviewing issues arising from the use of the Platform, based on available system records, transaction logs, and communications; and
  2. facilitating communication and coordination between Users and, where applicable, genuine third-party service providers

3. Non-Adjudicatory Nature

BYT does not:

  1. adjudicate or decide disputes between Users;
  2. act as a mediator, arbitrator, conciliator, or judicial authority; or
  3. determine fault, liability, or legal responsibility in any inter-user or third-party dispute

4. Reliance on Platform Data

Users acknowledge that any assistance, clarification, or facilitation provided by BYT:

  1. is based solely on Platform-generated data, records, and available information; and
  2. shall not be construed as a binding determination of facts, liability, or rights

5. Independent Legal Remedies

Nothing in this Policy shall restrict or limit the right of Users to:

  1. pursue remedies directly against other Users or third-party service providers; or
  2. initiate legal proceedings or arbitration in accordance with the BYT General Terms and Conditions and applicable law

VII. THIRD-PARTY AND INTER-USER DISPUTES

1. Scope of Such Disputes

Users acknowledge that the following categories of disputes are outside the direct control and responsibility of BYT and shall be resolved between the concerned parties:

  1. freight payments, settlements, or financial obligations between Load Providers and Vehicle Providers, which are exclusively managed by the RBI-regulated Payment Aggregator;
  2. insurance-related matters, including policy issuance, coverage, claims, claim rejection, or settlement, which are governed by the relevant insurer and applicable IRDAI regulations;
  3. contractual obligations, service quality, delays, damages, shortages, or performance-related issues between Users; and
  4. any services provided by genuinely independent third-party service providers (such as insurers and KYC verification agencies) integrated with or accessible through the Platform

2. BYT’s Own Technology Services

For the avoidance of doubt, grievances relating to GPS devices, SIM-based tracking services, and fuel security or monitoring devices are NOT excluded from BYT’s grievance framework. These services are provided under BYT’s own commercial arrangements, and BYT collects the applicable charges as its own revenue. Grievances relating to these services shall be addressed by BYT under this Policy and the BYT Refund and Cancellation Policy (Section V-A). Users should contact BYT directly for such issues.

3. Resolution Responsibility

Third-party and inter-user disputes shall be:

  1. resolved directly between the concerned Users or between the User and the relevant third-party service provider; or
  2. governed by the respective contractual terms, service agreements, or policies applicable between such parties

4. Role of BYT in Third-Party and Inter-User Disputes

BYT may, on a best-effort basis:

  1. facilitate communication between the concerned parties;
  2. provide access to Platform-generated records, transaction logs, or relevant data; and
  3. assist in coordinating information exchange, where feasible

However, BYT shall not: adjudicate or resolve such disputes; determine liability, fault, or compensation; or be responsible for the outcome of any such dispute.

5. No Liability of BYT

To the maximum extent permitted under applicable law, BYT shall not be liable for:

  1. any loss, damage, delay, or deficiency arising from inter-user transactions;
  2. acts, omissions, or failures of genuine third-party service providers (insurers, KYC agencies);
  3. claim rejections, service failures, or performance issues relating to genuine third-party services; or
  4. any consequences arising from reliance on third-party services or User agreements

VIII. ESCALATION AND LEGAL REMEDIES

1. Tiered Dispute Resolution Framework

The BYT General Terms and Conditions prescribe a mandatory tiered dispute resolution process:

  1. Internal Grievance (Grievance Officer, 48-hour acknowledgment, 30-day resolution)
  2. Mediation (7 days to appoint mediator, 15 days to complete)
  3. Arbitration (sole arbitrator, seat: Ahmedabad). This Policy operates at Stage
  4. Users who remain unsatisfied after Stage
  5. must follow Stages
  6. and
  7. before approaching courts

2. Escalation to Formal Dispute Resolution

If a User is not satisfied with the response or resolution provided under this Policy, the User may:

  1. escalate the matter in accordance with the dispute resolution and arbitration mechanism set out in the BYT General Terms and Conditions, which are incorporated herein by reference; and
  2. initiate mediation, arbitration, or other dispute resolution proceedings as provided under the applicable contractual framework

3. Statutory and Regulatory Remedies

Nothing contained in this Policy shall restrict or limit the right of any User to:

  1. approach appropriate regulatory authorities, statutory bodies, or government agencies;
  2. seek remedies before competent courts or judicial forums in accordance with applicable laws in India; or
  3. lodge a complaint with the Data Protection Board of India in the event of an unresolved personal data grievance, in accordance with the Digital Personal Data Protection Act, 2023.

4. Non-Prejudice Clause

The grievance redressal process under this Policy is intended to provide a preliminary and facilitative mechanism for resolution of User concerns.

  1. participation in this process shall not be construed as a waiver of any legal rights or remedies available to the User or BYT; and
  2. any communication, facilitation, or assistance provided by BYT shall be without prejudice to its rights, defences, or legal positions under applicable law or contract

IX. DATA AND CONFIDENTIALITY

1. Processing of Grievance Data

All data, information, and materials submitted in connection with a grievance, including personal data and transaction-related information, shall be:

  1. collected, processed, stored, and handled in accordance with the BYT Privacy Policy and applicable data protection laws, including the Digital Personal Data Protection Act, 2023; and
  2. used strictly for legitimate purposes, including investigation, verification, resolution of grievances, compliance obligations, and prevention of fraud or misuse

2. Confidentiality Obligations

BYT shall take reasonable and appropriate technical and organizational measures to maintain the confidentiality and integrity of grievance-related data. Such data shall be accessed only by authorized personnel or systems on a need-to-know basis.

3. Permitted Disclosures

Notwithstanding the above, BYT may disclose grievance-related information:

  1. to other Users involved in the relevant Transaction, to the extent necessary for resolution;
  2. to the Payment Partner (RBI-regulated Payment Aggregator) and their banking partners, where required for freight payment milestone verification or fraud investigation, it being clarified that such sharing does not constitute BYT’s control over or involvement in freight payment flows;
  3. to genuine third-party service providers, including insurers and KYC verification agencies, where required for investigation or service coordination;
  4. to regulatory authorities, law enforcement agencies, courts, or government bodies, where required under applicable law or legal process; and
  5. in connection with enforcement of BYT’s rights, prevention of fraud, or protection of Platform integrity

4. Limitation of Confidentiality

  1. confidentiality obligations shall not apply to information that is publicly available (other than due to breach by BYT);
  2. BYT shall not be liable for disclosures made in compliance with legal obligations or regulatory requirements; and
  3. grievance-related communications may be retained as part of official records for audit, compliance, and dispute resolution purposes

5. PMLA and FIU-IND Compliance

Where a grievance or investigation reveals indicators of potential money laundering, terrorist financing, hawala transactions, or benami arrangements, BYT reserves the right to:

  1. report such matters to the Financial Intelligence Unit - India (FIU-IND) or other competent authorities, without prior notice to the User, as required under the Prevention of Money Laundering Act, 2002; and
  2. cooperate fully with any investigation by FIU-IND, the Enforcement Directorate, or any other competent authority. BYT’s grievance investigation records may be made available to such authorities in accordance with applicable law

X. FALSE OR MALICIOUS COMPLAINTS

1. Prohibited Misuse of Grievance Mechanism

Users shall not misuse the grievance redressal mechanism of the Platform. Without limitation, the following actions shall constitute misuse:

  1. submission of false, misleading, fabricated, or inaccurate complaints;
  2. filing frivolous, repetitive, or vexatious grievances without reasonable basis;
  3. making complaints with malicious intent, including to harass, defame, or cause harm to other Users or BYT; or
  4. abuse of the grievance process to gain undue advantage, delay transactions, or avoid contractual obligations

2. BYT’s Rights and Actions

In the event of such misuse, BYT reserves the right, to the extent permitted under applicable law, to take appropriate action, including:

  1. issuing warnings or advisories;
  2. rejecting or closing such complaints without further review;
  3. restricting, suspending, or terminating the User’s access to the Platform; and/or
  4. initiating appropriate legal proceedings or reporting the matter to relevant authorities, where required

3. Safeguard Against Legitimate Complaints

BYT shall ensure that:

  1. no action is taken against a User solely for raising a grievance in good faith; and
  2. this clause shall not discourage or restrict Users from exercising their legitimate rights under applicable law

XI. RECORD KEEPING AND AUDIT

1. Maintenance of Records

BYT may maintain records relating to grievances, including but not limited to:

  1. complaints submitted by Users;
  2. communications exchanged between Users, BYT, and third parties;
  3. supporting documents, evidence, and system-generated data; and
  4. actions taken, findings, and resolutions provided

Such records may be maintained in electronic or physical form, as deemed appropriate by BYT.

2. Purpose of Record Retention

Grievance-related records may be retained and used for purposes including:

  1. compliance with applicable laws and regulatory requirements;
  2. internal audits, monitoring, and process improvements;
  3. investigation and resolution of disputes, including future or related claims;
  4. fraud detection, risk management, and enforcement of Platform policies; and
  5. evidentiary purposes in legal proceedings, arbitration, or regulatory inquiries

3. Retention Period

Such records shall be retained for:

  1. a minimum period as required under applicable law; or
  2. such longer duration as may be necessary for legitimate business purposes, including dispute resolution, audit, or enforcement of legal rights

In any event, grievance records shall be retained for a minimum of three (3) years from the date of final resolution, consistent with BYT’s general data retention framework under the Privacy Policy and applicable law.

4. Audit Rights and Access

BYT may, to the extent permitted under applicable law: review and audit grievance records for compliance and operational purposes; and share or disclose such records with auditors, regulators, or authorities where required.

XII. LIMITATION OF LIABILITY

1. General Limitation

To the maximum extent permitted under applicable law, BYT shall not be liable for any loss, damage, claim, or liability arising out of or in connection with:

  1. the outcome, resolution, or non-resolution of disputes between Users;
  2. any act, omission, failure, delay, or deficiency on the part of genuine third-party service providers, including but not limited to insurers and verification agencies;
  3. delays, errors, or failures caused by external factors, including incomplete, inaccurate, or delayed information provided by Users or third parties;
  4. reliance by Users on Platform data, communications, or facilitation provided by BYT in the course of grievance handling; or
  5. any indirect, incidental, consequential, special, or punitive damages, including loss of business, profits, goodwill, or data

2. Intermediary Role Protection

Users acknowledge that BYT’s role is limited to that of a technology intermediary platform, and accordingly:

  1. BYT does not assume responsibility for the performance of Users or genuine third-party service providers; and
  2. grievance handling by BYT shall not be construed as acceptance of liability, fault, or legal responsibility

3. Aggregate Liability Cap

The specific liability limitations set out in Clauses XII.1 and XII.2 above apply to the particular heads of liability identified therein. In addition, and applicable to BYT's total liability to a User across all claims and causes of action arising in connection with the Platform and this Policy:

Notwithstanding any other provision of this Policy or any other BYT policy, BYT's total aggregate liability to a User in connection with the Platform, arising under any theory of liability including contract, tort (including negligence), statute, or equity, shall not in any event exceed the lesser of: (a) the total Platform Fees actually paid by that User to BYT in the three (3) calendar months immediately preceding the event giving rise to the claim; or (b) INR 10,000 (Rupees Ten Thousand only). This cap shall apply to all claims in aggregate and not per incident.

This aggregate liability cap is consistent with and forms part of the general limitation of liability framework set out in the BYT Terms & Conditions, which are incorporated into this Policy by reference.

XIII. MODIFICATION OF POLICY

1. Right to Modify

BYT reserves the right, at its sole discretion, to amend, modify, update, or revise this Policy, in whole or in part, at any time, to reflect changes in: applicable laws or regulatory requirements; business operations, services, or Platform features; risk management, security, or compliance practices; or any other operational or legal considerations.

2. Notification of Changes

Any material changes to this Policy may be: published on the Platform; communicated through in-app notifications, email, or other electronic means; or made available through updated versions accessible to Users.

3. Acceptance of Revised Policy

Continued access to or use of the Platform by the User after such modifications shall constitute: deemed acceptance of the revised Policy; and agreement to be bound by the updated terms.

4. User Responsibility

Users are responsible for periodically reviewing this Policy to stay informed of any updates or changes.

BYT PRIVACY POLICY

Effective Date: 01 April 2026

I. APPLICABILITY AND SCOPE

BYT TRANSIT INDIA PRIVATE LIMITED (“BYT”, “BOOKYOURTRUCK.IN”, “Company”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy describes:

  1. the types of information we collect;
  2. the manner in which such information is collected, used, stored, processed, and shared; and
  3. your rights in relation to your personal data

This Privacy Policy applies to all Users of the BYT Platform, including:

  1. Load Providers
  2. Vehicle Providers
  3. buyers and sellers in the vehicle marketplace
  4. drivers, agents, and authorized representatives

This Policy applies to all interactions with the Platform, including through:

  1. mobile applications
  2. websites
  3. APIs and system integrations
  4. communication channels such as SMS, calls, WhatsApp, email, and in-app messaging

This Privacy Policy applies only to information collected by BYT through the Platform and related services.

This Policy does not apply to third-party services or entities, including but not limited to:

  1. Payment Aggregators and partner banks
  2. GPS, telematics, or IoT service providers
  3. insurance providers
  4. external websites or applications

Such third parties operate independently and are governed by their own privacy policies. BYT does not control and is not responsible for the data practices of such third parties.

II. CONSENT AND ACCEPTANCE

By accessing, registering on, or using the Platform in any manner, you:

  1. provide your free, specific, informed, and unambiguous consent to the collection, use, storage, and processing of your personal data for the purposes set out in this Privacy Policy;
  2. agree to be bound by this Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023; and
  3. represent and confirm that all data and information provided by you is true, accurate, complete, and lawfully obtained

BYT may obtain separate or additional consent, where required under applicable law, for specific data processing activities, including but not limited to:

  1. location tracking and real-time GPS data;
  2. AI-based tools, analytics, or automated processing;
  3. marketing and promotional communications;
  4. telematics, fuel monitoring, SIM-based, or other device-based data collection

You may withdraw your consent at any time through available Platform controls or by contacting the Grievance Officer, subject to:

  1. applicable legal or regulatory retention requirements; andb) completion of ongoing transactions or contractual obligations

Withdrawal of consent for processing that is essential to the provision of core Platform services may result in limited functionality or discontinuation of access to such services.

III. LEGAL BASIS

BYT processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable laws in India.

Personal data is processed on the following lawful grounds:

  1. User Consent:where you have provided free, specific, informed, and unambiguous consent for the processing of your personal data for specified purposes;
  2. Legitimate Uses (as permitted under applicable law):including processing that is reasonably necessary for:
  3. provision and performance of services requested by you;
  4. compliance with applicable legal and regulatory requirements;
  5. fraud detection, prevention, and security monitoring;
  6. enforcement of contractual rights, platform integrity, and dispute resolution;
  7. Legal Obligations:where processing is required to comply with applicable laws, regulations, court orders, or directions of governmental or regulatory authorities

Where required under applicable law or for specific processing activities, BYT shall obtain separate and explicit consent, including but not limited to:

  1. processing of precise or real-time location data;
  2. AI-based tools, profiling, or automated decision-making;
  3. marketing and promotional communications;
  4. telematics, GPS, fuel monitoring, SIM-based, or IoT-enabled data collection

All personal data shall be processed only for lawful, specific, and clearly communicated purposes, and in a manner consistent with applicable data protection principles.

IV. INFORMATION WE COLLECT

BYT collects and processes different categories of information depending on your interaction with the Platform and the services availed by you.

1. Personal and Business Information

  1. name, mobile number, email address, and other contact details;
  2. residential or business address;
  3. GST, PAN, and other tax-related information;
  4. Aadhaar and other KYC documents (to the extent permitted under applicable law);
  5. bank account details, UPI IDs, and related payment information

2. Transaction and Operational Data

  1. shipment details (including nature, weight, value, route, and instructions);
  2. booking history and transaction records;
  3. invoices, e-way bills, and Proof of Delivery (POD);
  4. Platform-recorded transaction milestone records (including loading, delivery, and POD confirmations) and BYT’s own revenue records (Platform Fees, Booking Fees, subscription charges, and service-related charges); freight payment and settlement records are maintained solely by the Payment Partner

3. Device and Technical Data

  1. IP address and device identifiers;
  2. device type, operating system, and browser details;
  3. application usage logs, activity patterns, and system interactions

4. Location and Tracking Data

  1. real-time and historical GPS location data;
  2. route, trip, and vehicle movement data

Such data is collected only where applicable, including when:

  1. you enable location permissions on your device;
  2. you use tracking-enabled services; or
  3. GPS, telematics, or IoT devices are installed or activated

5. Communication Data

  1. call records or metadata (to the extent permitted under applicable law);
  2. chat messages exchanged through the Platform;
  3. customer support interactions and grievance communications

6. Marketplace Data

  1. vehicle listings and related descriptions;
  2. ownership or registration details (as provided by Users);
  3. pricing information and transaction-related communications

7. Telematics and Device Data (GPS / Fuel / IoT)

In connection with device-based or telematics-enabled services, BYT may collect:

  1. fuel consumption and usage patterns;
  2. vehicle performance and operational data;
  3. tracking and location-based data;
  4. device diagnostics and system health information

Such data shall be collected and processed only:

  1. with appropriate consent, where required; and
  2. for purposes including operational insights, safety, analytics, service optimization, and fraud prevention

BYT does not guarantee any specific performance outcomes, fuel savings, or financial benefits arising from such data or devices.

8. Insurance-Related Data

In connection with insurance services facilitated through the Platform, including cargo insurance for Load Providers and commercial vehicle insurance for Vehicle Providers, BYT may collect and process:

  1. policy-related information (policy number, coverage details, insurer information);
  2. vehicle details (registration certificate, permit, fitness, and related information);
  3. shipment and cargo details (value, nature of goods, route);
  4. claims-related information (incident details, supporting documents, loss data);
  5. KYC and regulatory information as required by insurers

Such information may be:

  1. collected directly from Users or received from insurance partners; and
  2. used solely for policy issuance, servicing, claims processing, regulatory compliance, and fraud prevention

BYT acts solely as a facilitator or intermediary for insurance services and does not underwrite, insure, or assume any insurance risk. Insurance services are provided by licensed insurers or intermediaries and are governed by their respective terms and privacy policies.

V. HOW WE COLLECT DATA

BYT collects personal data through multiple sources and methods, depending on your interaction with the Platform and the services availed by you.

1. Information Provided Directly by Users

We collect data that you voluntarily provide, including when you:

  1. register or create an account on the Platform;
  2. complete KYC or onboarding processes;
  3. post shipments, list vehicles, or participate in transactions;
  4. communicate with other Users or with BYT (including customer support);
  5. upload documents, images, or other content;
  6. purchase or opt for additional services such as insurance, GPS devices, or other offerings

2. Information Collected Automatically

We automatically collect certain data when you access or use the Platform, including:

  1. device and technical information (IP address, device type, operating system);
  2. usage data (logins, activity history, navigation patterns);
  3. location data (where enabled);
  4. system logs, diagnostics, and performance data

This information is collected through cookies, SDKs, and similar technologies.

BYT does not collect, receive, hold, store, or control freight payment records or escrow balances

3. Information from Third-Party Sources

We may receive data from third parties, including:

  1. Payment Partners (including Payment Aggregators and partner banks) for transaction and settlement processing;
  2. KYC and verification service providers for identity and compliance checks;
  3. insurance companies, brokers, and intermediaries for policy issuance and claims processing;
  4. GPS, telematics, and IoT service providers for tracking and device-related data;
  5. analytics and technology service providers

Such data is processed only for lawful purposes and in accordance with applicable agreements and laws.

4. Combined and Derived Data

We may combine information collected from multiple sources and derive insights (such as usage patterns, risk indicators, or performance metrics) to:

  1. improve Platform functionality;
  2. enhance safety and fraud detection; and
  3. optimize service delivery

VI. PURPOSE OF DATA USE

BYT processes personal data only for lawful, specific, and clearly defined purposes, as set out below:

1. Core Platform Operations

  1. user registration, onboarding, and KYC verification;
  2. enabling logistics coordination between Load Providers and Vehicle Providers;
  3. facilitating shipment creation, bidding, acceptance, and execution;
  4. enabling vehicle marketplace listings and transactions;
  5. maintaining transaction records and operational workflows

2. Platform Milestone Recording and Payment Partner Coordination

  1. recording transaction milestones on the Platform and making such confirmations available to authorized Payment Partners (including RBI-regulated Payment Aggregators and their partner banks) for processing;
  2. supporting settlement and escrow workflows that are managed and operated exclusively by the Payment Partner and its partner bank in accordance with applicable law; BYT does not establish, operate, or control any escrow account;
  3. recording Platform milestone confirmations (including loading and delivery confirmations) that are transmitted to the Payment Partner to facilitate freight settlement and payout to Vehicle Providers;
  4. detecting and preventing payment-related fraud

BYT does not collect, receive, hold, store, or control freight payments or any transaction funds between Users at any stage. BYT does not operate, manage, or control any escrow account, payment system, or settlement mechanism. All freight payments, including escrow handling, settlement, reversals, and adjustments, are processed and executed exclusively by RBI-regulated Payment Aggregators and their partner banks in accordance with applicable law. BYT’s role is limited to recording transaction milestones on the Platform, which are made available to the Payment Partner for processing.

3. BYT Platform Revenue

BYT may collect and receive the following charges directly from Users as its own revenue, in consideration for access to and use of the Platform and related services. Such amounts do not form part of freight payments between Users:

  1. Platform Fees, Booking Fees, and service access charges;
  2. subscription or bundle plan charges;
  3. charges for SIM-based tracking, GPS services, fuel security devices, or other technology-enabled services; and
  4. any other service-related charges as notified on the Platform from time to time.

The above charges are processed through authorised payment mechanisms directly to BYT and are independent of any freight payments or contractual consideration between Load Providers and Vehicle Providers. Data relating to such charges is processed and retained as BYT’s own commercial records.

4. Safety, Fraud Prevention, and Compliance

  1. identity verification and KYC compliance;
  2. fraud detection, prevention, and risk management;
  3. monitoring suspicious or unlawful activities;
  4. compliance with applicable laws, including tax, transport, and financial regulations;
  5. responding to legal requests, regulatory directions, and law enforcement requirements

5. Platform Improvement and Analytics

  1. analyzing usage patterns, performance metrics, and operational data;
  2. improving Platform functionality, reliability, and user experience;
  3. developing and deploying analytics tools and AI-based features (subject to separate consent, where required under applicable law); and
  4. using anonymised User interaction data collected through BYT’s AI Assistant to improve and retrain BYT’s AI models - this constitutes a specific and separate processing purpose for which BYT shall obtain your free, specific, informed, and unambiguous consent under the Digital Personal Data Protection Act, 2023, at the time of onboarding or prior to your first AI Assistant interaction. Such consent may be withdrawn at any time through available Platform controls or by contacting the Grievance Officer, subject to ongoing contractual obligations;
  5. enhancing safety, efficiency, and service quality

6. Communication and Support

  1. sending service-related notifications, booking updates, and transaction alerts;
  2. responding to user queries, grievances, and support requests;
  3. communicating important policy, legal, or operational updates

7. Marketing and Promotional Activities

  1. sending promotional communications, offers, and product updates;
  2. conducting campaigns and user engagement activities

Such communications shall be sent only with your consent, and you may opt out at any time.

8. Insurance Facilitation

  1. facilitating issuance of cargo insurance for Load Providers and commercial vehicle insurance for Vehicle Providers;
  2. enabling policy servicing, renewals, and related communications;
  3. assisting in claims processing and coordination with insurers;
  4. ensuring compliance with applicable insurance laws and regulatory requirements

BYT acts solely as a facilitator and does not underwrite or assume insurance risk.

9. Telematics, Device, and Tracking Services

  1. enabling GPS tracking, route monitoring, and trip visibility;
  2. processing fuel consumption and vehicle performance data;
  3. supporting SIM-based and IoT-enabled tracking solutions;
  4. enhancing operational efficiency, safety, and fraud prevention

Such processing shall be carried out only with appropriate consent, where required.

10. Enforcement of Rights and Dispute Resolution

  1. enforcing contractual rights and platform policies;
  2. investigating and resolving disputes between Users;
  3. maintaining audit trails and evidentiary records

VII. DATA SHARING AND DISCLOSURE

BYT acts as an intermediary platform under the Information Technology Act, 2000, and shares personal data only on a need-to-know basis and for lawful purposes in accordance with this Privacy Policy and applicable laws.

1. Sharing Between Users

To enable Transactions and service delivery, BYT may share relevant information between Users, including:

  1. Load Providers and Vehicle Providers;
  2. buyers and sellers in the vehicle marketplace

Such sharing may include:

  1. contact details;
  2. shipment or vehicle details;
  3. transaction-related information

This sharing is necessary for the execution and completion of Transactions on the Platform.

Users shall use such data solely for transaction-related purposes and in compliance with applicable data protection laws.

2. Service Providers and Partners

BYT may share personal data with trusted third-party service providers and partners, including:

  1. Payment Partners (including RBI-regulated Payment Aggregators and partner banks) for payment processing and settlement;
  2. insurance companies, brokers, and intermediaries for policy issuance, servicing, and claims handling;
  3. GPS, telematics, and IoT service providers for tracking and device-based services;
  4. KYC verification and compliance service providers;
  5. cloud hosting, analytics, and technology vendors

Such third parties are engaged under appropriate contractual arrangements and are required to:

  1. process data only for specified and lawful purposes;
  2. maintain confidentiality and security of personal data; and
  3. comply with applicable data protection laws

3. Legal and Regulatory Disclosures

BYT may disclose personal data to:

  1. courts, tribunals, and judicial authorities;
  2. government authorities, regulators, or law enforcement agencies

where such disclosure is required:

  1. under applicable law;
  2. pursuant to legal process or regulatory direction; or
  3. for the purpose of preventing fraud, unlawful activities, or threats to safety

4. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the relevant successor entity, subject to:

  1. continuation of applicable data protection safeguards; and
  2. use of data only for the purposes permitted under this Privacy Policy

5. No Sale of Personal Data

BYT does not sell, rent, or trade personal data to third parties for monetary consideration.

6. Limited Role of BYT

BYT facilitates data exchange necessary for Transactions but does not control or assume responsibility for:

  1. how Users use or process data received through the Platform; or
  2. the independent data practices of third-party service providers

Users are responsible for ensuring compliance with applicable laws in their own use of shared data.

VIII. DATA STORAGE AND RETENTION

BYT stores and processes personal data in accordance with applicable laws and industry standards.

1. Data Storage Location

2. Data Retention Period

BYT retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted under applicable law.

The indicative retention periods are as follows:

3. Extended Retention

Personal data may be retained beyond the above periods where necessary for:

  1. compliance with legal, regulatory, or tax obligations;
  2. audit requirements and financial record-keeping;
  3. dispute resolution and enforcement of contractual rights;
  4. fraud detection, prevention, and risk management

4. Deletion and Anonymization

  1. Upon expiry of the applicable retention period, or upon a valid deletion request (subject to legal requirements), personal data shall be deleted or anonymized in a secure manner.
  2. Certain data may be retained in anonymized or aggregated form for analytical and research purposes.

5. Third-Party Systems

Security of data processed by third-party service providers (including Payment Partners, insurance providers, and GPS/IoT vendors) is governed by their respective systems and policies. BYT does not control such third-party infrastructure.

Personal data shall not be transferred outside India except to jurisdictions notified as permissible under the DPDP Act. Where cross-border transfer is necessary for platform operations, BYT shall ensure adequate data protection safeguards, including contractual safeguards and compliance with notified jurisdictions under applicable law.

6. User Responsibility

Users are advised to retain their own records of transactions, documents, and communications as required for their business or legal purposes.

IX. USER RIGHTS

Subject to applicable law, Users have the following rights in relation to their personal data:

1. Right to Access Information

You have the right to request:

  1. confirmation as to whether your personal data is being processed;
  2. a summary of personal data being processed; and
  3. information regarding processing activities

2. Right to Correction and Updating

You have the right to:

  1. correct inaccurate or misleading personal data;
  2. update incomplete or outdated information

3. Right to Erasure

You may request deletion of your personal data, subject to:

  1. applicable legal and regulatory retention requirements;
  2. completion of ongoing transactions or contractual obligations

4. Right to Withdraw Consent

You may withdraw your consent for processing of personal data at any time.

Such withdrawal shall not affect the lawfulness of processing carried out prior to withdrawal.

Withdrawal of consent for essential services may result in:

  1. restricted access; or
  2. discontinuation of certain Platform services

5. Right to Grievance Redressal

You have the right to raise complaints or grievances regarding:

  1. processing of your personal data;
  2. violation of this Privacy Policy;
  3. any unauthorized use or disclosure of data

Such requests may be made to the designated Grievance Officer.

6. Right to Nominate

You may nominate another individual to exercise your rights in the event of:

  1. your death; or
  2. incapacity

7. Exercise of Rights

  1. Requests may be submitted through the Platform or via the Grievance Officer.
  2. BYT shall process such requests within timelines prescribed under applicable law.
  3. BYT may require reasonable verification of identity before processing requests.

X. DATA SECURITY

BYT implements reasonable technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

BYT implements industry-standard security practices in accordance with applicable information security frameworks.

1. Security Measures

Such measures include, but are not limited to:

  1. encryption of data in transit and, where applicable, at rest;
  2. role-based access controls and authentication mechanisms;
  3. monitoring systems, audit logs, and activity tracking;
  4. secure infrastructure and network protections;
  5. periodic review of security practices and systems

2. No Absolute Security

While BYT strives to protect personal data, no system, network, or method of transmission over the internet is completely secure.

Accordingly:

  1. BYT does not guarantee absolute security of personal data; and
  2. Users acknowledge and accept the inherent risks associated with digital platforms

3. User Responsibility

Users are responsible for:

  1. maintaining the confidentiality of their account credentials;
  2. restricting access to their devices and accounts;
  3. promptly notifying BYT of any unauthorized access or suspected security breach

4. Incident Handling

In the event of a data security incident, BYT shall take reasonable steps to:

  1. investigate and mitigate the impact;
  2. comply with applicable legal and regulatory requirements; and
  3. notify affected Users or authorities, where required under law

XI. COOKIES AND TRACKING

BYT uses cookies and similar tracking technologies to enhance user experience, improve Platform functionality, and ensure security.

1. Types of Technologies Used

We may use:

  1. cookies and similar browser storage technologies;
  2. device identifiers and SDKs;
  3. analytics and tracking tools

2. Purpose of Use

These technologies are used for:

  1. enabling core Platform functionality and performance;
  2. personalizing user experience and preferences;
  3. ensuring security, fraud prevention, and system integrity;
  4. analyzing usage patterns and improving services

3. User Control and Preferences

  1. Users may manage or disable cookies through browser or device settings.
  2. Certain features of the Platform may not function properly if cookies or tracking technologies are disabled.

4. Consent for Tracking

Where required under applicable law, BYT shall obtain user consent for the use of non-essential cookies or tracking technologies through a clear and accessible cookie consent banner or preference management tool available on the Platform, allowing Users to manage or modify their preferences at any time.

5. Third-Party Tools

Some tracking technologies may be provided by third-party analytics or service providers. Such providers may process data in accordance with their own privacy policies.

XII. THIRD-PARTY SERVICES DISCLAIMER

The Platform may integrate with or provide access to third-party services, tools, or systems.

BYT is not responsible for the services, systems, or data practices of such third parties, including but not limited to:

1. Independent Operation of Third Parties

Such third parties operate independently and are governed by their own:

  1. terms and conditions; and
  2. privacy policies

BYT does not control, endorse, or assume responsibility for:

  1. the availability, accuracy, or performance of such third-party services;
  2. the handling, processing, or security of data by such third parties

2. User Responsibility

Users acknowledge that:

  1. engagement with third-party services is at their own discretion and risk; and
  2. they are responsible for reviewing and accepting the applicable terms and privacy policies of such third parties

3. No Liability for Third-Party Actions

To the extent permitted under applicable law, BYT shall not be liable for:

4. Aggregate Liability Cap

Without prejudice to the specific exclusions set out in Clauses XII.1 to XII.3 above, and applicable to all claims arising out of or in connection with data processing, third-party data sharing, or any other matter governed by this Policy:

Notwithstanding any other provision of this Policy or any other BYT policy, BYT's total aggregate liability to a User in connection with the Platform, arising under any theory of liability including contract, tort (including negligence), statute, or equity, shall not in any event exceed the lesser of: (a) the total Platform Fees actually paid by that User to BYT in the three (3) calendar months immediately preceding the event giving rise to the claim; or (b) INR 10,000 (Rupees Ten Thousand only). This cap shall apply to all claims in aggregate and not per incident.

This aggregate liability cap is consistent with and forms part of the general limitation of liability framework set out in the BYT Terms & Conditions, which are incorporated into this Policy by reference.

XII-A. LIMITATION OF LIABILITY - GENERAL

To the fullest extent permitted under applicable law, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, BYT's total aggregate liability to a User in connection with this Privacy Policy, arising under any theory of liability, shall be subject to the cap set out in Clause XII.4 above. BYT shall not be liable for any indirect, incidental, consequential, or punitive damages arising from any data protection or privacy claim. Nothing in this Policy shall be construed to exclude liability for acts involving gross negligence or wilful misconduct on the part of BYT.

XIII. CHILDREN’S PRIVACY

The Platform is not intended for use by individuals below the age of 18 years.

BYT does not knowingly collect or process personal data of minors and does not permit account creation by individuals below 18 years of age.

If you are below 18 years of age, you must not access or use the Platform or provide any personal data.

1. Inadvertent Collection

If BYT becomes aware that personal data of a minor has been collected without appropriate authorization:

  1. such data shall be deleted or anonymized, as applicable; and
  2. necessary steps shall be taken to restrict further access to the Platform

2. User Responsibility

Users are responsible for ensuring that:

  1. they are of legal age to use the Platform; and
  2. no minor uses their account or provides personal data through their account

XIV. POLICY UPDATES

BYT reserves the right to modify, update, or revise this Privacy Policy from time to time, at its sole discretion.

1. Notification of Changes

2. Acceptance of Updates

3. User Responsibility

XV. GRIEVANCE OFFICER

In accordance with applicable laws, BYT has appointed a Grievance Officer to address User concerns and complaints relating to personal data and Platform usage.

1. Grievance Officer Details

Name: Chetankumar BhimaniDesignation: Director/Grievance Officer

Company: BYT TRANSIT INDIA PRIVATE LIMITED

Email: chetanbhimani@bookyourtruck.in Contact Number: +91 8511883448

2. Grievance Redressal Mechanism

Users may submit complaints or grievances relating to:

  1. use of the Platform
  2. content or listings
  3. transactions or conduct of other Users
  4. any other issues related to the Platform

BYT shall acknowledge receipt of the complaint within a reasonable time and endeavour to resolve such grievance in accordance with applicable laws.

3. Timelines

Grievances shall be addressed within the timelines prescribed under applicable law, including the IT Rules, where relevant.

BYT shall: (a) acknowledge receipt of every grievance within 48 (forty-eight) hours of submission; (b) resolve or provide a substantive response to each grievance within 30 (thirty) days of receipt, in accordance with Rule 3(2)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; (c) where a grievance relates to content removal or account action, provide specific reasons for its decision.

Note: BYT does not request confidential information such as OTP, CVV, PIN, or card details via call, email, or any other medium